Eagle House Surgery

Awful and patches is flawed

Patches software does not work multiple attempts no gp apointment face to face telephone or nurse is all you get. Had a link to say book an apointment which I did and its in a months time and the booking text clearly says in person but not with gp but physician associate so better then none at all, however told yesterday by the nurse apointment is a telephone call? Incorrect i say and show the text, next we have practice manager absolutely not interested in what my phone says in person no I am wrong I am told end of, nurse apologies I don't know what to say she tells me. These surgeries get paid a lot of money from government and they feel they are not obligated to provide a service in return. Originally with gp since 1977 and they sell up to the big company run practices. This year alone been with several including medicus and they are all same, they don't care at all. As for Health secretary and local mp absolutely not interested, as for care boards and complaints absolutely not interested

Impossible booking system frustrates patient

I want to express serious grievances regarding the service provided by Eagle House Surgery. For more than a month, I have been attempting to schedule an appointment, but the Patch booking system has rendered this task impossible. Despite working full-time (8am–5pm) and contributing to the NHS, every interaction with the surgery results in being directed to either the hospital or a private GP. This approach is completely unacceptable and fundamentally undermines the purpose of having access to a GP practice. Furthermore, the management appears entirely unapproachable, leaving patients with no viable avenue to address these ongoing problems. With all due respect to Dr A. Marks, the principal of the surgery, the quality of service at Eagle House Surgery falls significantly short of the standards NHS patients should reasonably expect. I have documented evidence in the form of audio recordings of conversations with staff and intend to formally report this to the NHS. Additionally, I will be publicizing my experiences on the Spotted in Enfield Facebook group to encourage others who have encountered similar challenges with the Patch system and Eagle House Surgery to join in a collective complaint. The current level of service is wholly unacceptable and demands immediate and substantial improvement.

Terrible phone booking experience

Lacking professionalism and unhelpful. Impossible to schedule an appointment via telephone. Completely let down.

Caring team saved my day

These medical professionals are truly exceptional. They've performed admirably.

Friendly staff made my checkup better

Medical professionals are exceptional, and the front desk staff have significantly improved their demeanor, displaying a much more personable approach.

Impossible to get an appointment here

Absolute worst general practitioner imaginable!!!!! For more than a week, I've been attempting to secure an appointment, but their available time slots are constantly occupied. Whenever I reach out to their reception seeking assistance or scheduling help, they completely disregard my requests. This GP in Enfield is an absolute disaster when it comes to booking appointments. Their receptionist staff are incredibly discourteous and display zero professionalism whatsoever!!!!!

Rude staff ruined my medical visit

Steer clear of this medical practice The reception staff's demeanor is absolutely abysmal They'll fabricate any excuse just to dismiss you.

Frustrating mix-up with missed appointment

I got a text from the medical practice claiming I skipped an appointment. This was meant to be a follow-up consultation, but I never received any prior notification about scheduling such a meeting. When I phoned the surgery the following day to address their error, the staff member was completely uncooperative. She simply suggested disregarding the text and made no effort to help me reschedule. Their behavior was utterly unacceptable and highly unprofessional. Throughout my entire history, I have never missed a medical appointment and I take these matters with the utmost seriousness. Now, I am left with an undeserved record of a missed appointment in their system.

Endless hold for a simple gp slot

I'd give zero stars if I could. I've been struggling to schedule an appointment for my anxiety and depression medication due to their ridiculous phone system and automated process. By the time you navigate through all the questions and corrections, every available slot is gone. I've spent two weeks trying to secure just one appointment. Sadly, this is the only GP within my reach, leaving me with no alternatives. The receptionists are incredibly unhelpful, rudely suggesting I should have called earlier, but I've already wasted 30 minutes on their robotic system without any success.

Pleasant workplace with caring team

The team at Eagle House is exceptional. They consistently demonstrate a welcoming and supportive atmosphere, with staff members who are approachable and cooperative. Interacting with the reception personnel is particularly smooth and comfortable.

Phone system drove me crazy

Their phone setup is absolutely terrible, with a patching process that's incredibly slow and inefficient. Compared to other medical practices, this system is completely subpar and frustrating.

Life-saving care from my local doctors

Falling sick is truly awful. However, having medical professionals like those at Eagle House makes the entire experience so much more manageable. I am deeply indebted to the doctors and staff. The reception team is warm and supportive. The doctors are exceptional. They've assisted me through numerous health challenges and conditions. Their approach is compassionate, expert, and incredibly soothing. They have essentially rescued my life. Doctors K.Kanagrarjah, Khalid, Marks, Rogers, Amie, Dowton, and the entire medical team have each contributed to my health in unique ways, and I am immensely grateful. At one point, my current quality of life seemed unimaginable. I am profoundly thankful that Eagle House is my medical practice. My sincere appreciation to everyone involved.

Frustrating prescription and referral chaos

Securing a consultation, particularly an in-person meeting, feels virtually unattainable. The appointment booking system frequently fails to respond, and telephone lines remain perpetually jammed. As an education professional, receiving calls during work hours is completely unfeasible, and the rigid scheduling compounds the frustration. Managing repeat prescriptions is utterly disastrous. Despite being prescribed medication over twelve months ago, the prescription was never accurately documented. This administrative error resulted in missed medication and necessitated emergency prescriptions through NHS 111. Even after multiple consultations and staff assurances, the problem remained unresolved, revealing a profound breakdown in communication and organizational processes. The referral mechanism is equally dysfunctional. Upon submitting comprehensive referral documentation, I later discovered that absolutely no advancement had occurred. Such blatant negligence demonstrates a fundamental lack of accountability and genuine patient care commitment. While I recognize that not every staff member is culpable, interactions with certain reception personnel have been disappointingly subpar. Encounters characterized by unhelpfulness and emotional detachment, combined with systemic shortcomings, significantly deteriorate the overall patient experience. The medical practitioners at Eagle House Surgery possess competent skills, but unfortunately, administrative and structural inefficiencies dramatically undermine the potential quality of healthcare delivery.

Worst flight ever on tuesday

Terrible.

Terrible phone service drove me crazy

What a complete farce trying to schedule a consultation at this place! I've been dealing with this frustration all week, and their phone support is utterly useless and incompetent!!!

Friendly doctors made my surgical journey smooth

Exceptional medical procedure. While scheduling can occasionally be challenging, the healthcare professionals and physicians are truly outstanding.

Doctor Fatima's warm approach put me at ease

Dr. Fatima was incredibly warm and comforting. Her delightful, gentle demeanor put me completely at ease during my visit. I'm truly grateful for her compassionate approach - Renée : )

Friendly staff made my checkup easy

The medical staff, including Dr. Claire, were exceptional. Both the doctor and the receptionist provided outstanding service and were extremely helpful during my visit.

Quick and smooth telehealth visit

Numerous physicians on staff. Convenient digital appointment scheduling.

Caring doctors at villa road surgery

I want to express my heartfelt appreciation for Engleton house surgery on Villa Road in Radford. As a long-standing patient, I can confidently say that this medical practice is exceptional, with outstanding physicians and support staff who have consistently provided me with outstanding care throughout the years. My sincere gratitude goes out to them. G Cardwell