Eagle House Surgery

Worst doctor who dodged my appointment

Steer clear of Dr Stevens at all costs. He provides minimal effort and shows zero commitment to patient care. When I explicitly requested an in-person consultation, he went out of his way to dodge any form of communication, even refusing a simple phone conversation.

Horrible service at walk-in clinic

Terrible experience with extremely discourteous employees! I visited after contacting emergency services, and I can assure you I won't be returning!

Rude welcome at front desk

The front desk staff lack any semblance of warmth or hospitality.

Rude receptionist ruined my mother's care

I'm deeply worried about the caliber of staff employed at Eagle House Surgery. How can individuals who are unsuitable for patient interaction and lack basic professional courtesy be working in this environment? It's a complete disservice to the practice and to patients like myself who place their trust in your service. You demand respect, not aggression or mistreatment? Yet you have receptionists who are hostile and disrespectful to patients? This is unacceptable and potentially illegal, especially when vulnerable patients are involved. I recently called the GP, struggling to book an appointment for my elderly mother who urgently needs a sick note after being attacked by three men and suffering a broken leg. She's a 58-year-old woman with numerous health complications. I was previously instructed by a receptionist to book online, but the system appears dysfunctional, preventing me from viewing available appointments. When I called and spoke with a receptionist named Kiandra (if that's even her real name), I explained my online booking difficulties and requested guidance. She repeatedly insisted I book online, despite my explaining the system's malfunction. When I calmly asked what alternative steps I could take, she became extremely rude and unhelpful. She claimed to dislike my communication style and became confrontational. I maintained my composure and suggested she was overreacting, as I was speaking respectfully. Ultimately, she dismissively said "whatever" and abruptly ended the call. I will be filing an official complaint and personally visiting the practice to discuss this employee's unsuitability for her role with management.

Dr Sejal's caring follow-up made all the difference

I've had an exceptional experience with Dr. Sejal, who demonstrated remarkable dedication and compassion during my treatment. What truly sets her apart is her commitment to following up on her patients, which provides an incredible sense of comfort and confidence. Her surgical skills and personalized approach deserve high praise.

Terrible service at this place

Extremely disappointing

Frustrating wait for no appointment at clinic

Called to schedule a visit at 8am, only to find out I'm number 73 in line. By the time I finally get through, all appointments are gone. Ironically, they claim to be accepting new patients. Makes absolutely no sense.

Impossible morning appointments drive me crazy

Daily 8am phone calls yield zero scheduling options, completely unable to secure a consultation with my diabetes specialist. This practice is utterly deplorable, and I'm genuinely concerned that a serious medical issue might develop before I can actually get an appointment with my physician.

Impossible to book with disabled mom's needs

CAUTION - AVOID REGISTERING HERE - INSTEAD, GO TO ABERNETHY HOUSE IN EN1 - THEIR APPOINTMENT SCHEDULING IS EXTREMELY INEFFICIENT, MAKING IT NEARLY IMPOSSIBLE TO CONSULT A GP - MY DISABLED MOTHER, WHO SUFFERS FROM MOBILITY CHALLENGES, HEART CONDITIONS, AND ASTHMA, HAS BEEN STRUGGLING FOR A FORTNIGHT TO SECURE AN APPOINTMENT - THEIR ONLINE BOOKING SYSTEM CLAIMS TO OPEN AT 4 PM BUT IS CONSISTENTLY UNAVAILABLE OR FULLY BOOKED - FURTHERMORE, ANY PROVISIONS FOR ACCOMMODATING PATIENTS WITH DISABILITIES SEEM NON-EXISTENT OR POORLY IMPLEMENTED. THE SERVICE IS ABSOLUTELY TERRIBLE - THE RECEPTION STAFF ARE COLD AND DISCOURTEOUS - MOST DOCTORS COME ACROSS AS INTIMIDATING, WITH THE EXCEPTION OF DOCTOR MARKS, WHO IS GENUINELY PLEASANT AND ESSENTIALLY THE SOLE REDEEMING QUALITY OF EAGLE HOUSE.

Smooth recovery after knee procedure

Excellent procedure

Screaming to get receptionists attention

Terrible medical practice (especially the front desk staff). My appointment was unexpectedly shifted from 7 to 3 via phone, so I arrived approximately 15 minutes early. I waited until around 3:15, then approached reception. The desk was completely unstaffed. I repeatedly called "excuse me" about 10 times, ultimately forced to shout to get attention. A dismissive receptionist with an incredibly poor attitude claimed she couldn't hear me - while the entire reception team was casually chatting in the back room. If she had been properly stationed at her desk, I wouldn't have needed to raise my voice. She responded with a condescending smirk and was extremely discourteous. I'm normally registered at Riley House and was redirected here, having to wait two weeks for an appointment at this unpleasant location. Moreover, the waiting room was entirely empty, yet the receptionist insisted my doctor was with a patient, explaining my prolonged wait. Curiously, no patient ever emerged from the consultation room. She completely misled me and essentially fabricated an excuse. During my appointment, the doctor even mentioned that staff hadn't acknowledged my early arrival. Congratulations to the staff on their exceptional incompetence - truly outstanding performance 👏

Rude reception staff ignored my communication needs

The reception staff, who are Black women, provide extremely poor service and show no respect towards deaf individuals. When I inquired about a British Sign Language interpreter, their response was completely unacceptable. They failed to demonstrate any consideration for deaf people's communication needs, forcing them to resort to writing on paper. Their lack of professionalism and empathy clearly indicates they are unqualified to work in a customer-facing role. This behavior is a clear example of discrimination against deaf people!!

Rude staff ruined my entire visit

The front desk employees demonstrate a complete lack of concern for guests, showing zero empathy or customer service skills.

Horrible phone service and rude staff

Eagle House Surgery is an absolute embarrassment, not worthy of even a single star rating. I attempted to schedule an appointment yesterday, which was incredibly difficult. Upon arrival, I was informed that no such appointment existed. When I approached the receptionist, she responded with a contemptuous attitude and a sneering expression. The reception staff are consistently surly and consistently unresponsive to phone calls.

Scheduling nightmare at this clinic

Experiencing the same frustration as other customers. Scheduling an appointment is completely futile. No matter if you attempt to book online or call, you're met with absolute silence and zero success.

Sunday morning relief from pain

To the physician who assisted me on Sunday around 11:15 am. Highly competent, well-informed, and precisely on target. Following a period of intense discomfort, I am significantly improved just 24 hours later. My sincere appreciation.

Impossible to get a morning appointment

The condition of this healthcare provider demands scrutiny. Prolonged periods of subpar care have resulted in the community receiving insufficient medical attention. Attempting to schedule an appointment is practically impossible, despite making calls right when they open 👍

Struggling to get help with chest infection

For three consecutive days, I've been struggling to secure a medical appointment. The pharmacist was considerate and diligently took notes to help me get a doctor's consultation. Despite these efforts, I remain unable to schedule an appointment, which is completely unacceptable. I'm battling a severe chest infection that the previous round of antibiotics failed to resolve, yet I cannot obtain another GP consultation. This situation is incredibly frustrating. Eagle House Surgery requires serious review and must significantly improve its operational system, as their current approach is utterly inadequate.

Waited all morning for unhelpful doctor

I wouldn't even rate them a single star. They are completely useless. I spent the entire morning on hold, finally securing an appointment for my son who has a severe skin condition. Although he's already been examined by a dermatologist, I simply wanted to retrieve his blood test results. The staff's attitude was absolutely appalling - the doctor refused to provide his prescribed medication, insisting I could obtain it from any pharmacy, which is completely incorrect. I'm baffled by these medical professionals' attitudes, acting as if they're doing us a favor instead of providing a paid service. We contribute our taxes, which fund their salaries, yet they show no respect for patients! Their behavior is unacceptable and they need to fundamentally change their approach. Absolutely a total waste of my time!

Terrible practice with zero help

This general practitioner is absolutely terrible. I strongly advise against joining their practice because they're completely ineffective. Trust me on this.