Eagle House Surgery

Worst flight of my life

Absolutely dreadful

Terrible morning wait at local pharmacy

This JP clinic is absolutely terrible, the worst I've encountered. They claim to be open 7 days a week, but when you try to book a morning appointment at 8, their response is dismissive: "We don't have space, call NHS 111." Then why even operate a practice? The pharmacist working as a doctor acts like he owns the place, with an attitude that suggests he's possibly from India or Pakistan and may not even have a valid visa.

Dr K's compassionate patient care

I would like to express my sincere gratitude to the dedicated staff at Eagle House Surgery. In particular, Dr K stands out for delivering exceptional patient care. Having been a patient here for several years, I can confidently say the facility is immaculately maintained, the staff are courteous and friendly, and most importantly, they demonstrate outstanding communication and professionalism. My heartfelt thanks to all the team members for their outstanding service. Wayne Hylton 1963

Friendly staff but impossible gp appointments

The reception and pharmacy personnel are incredibly welcoming and compassionate, but the difficulty of securing a GP appointment is absolutely frustrating, especially given the large number of doctor's rooms in this practice. I'm dealing with a serious medical condition that has already required multiple hospital visits for the same issue. I genuinely feel that doctors like mine aren't considering patients in my situation. I'm in critical need of medical guidance and support from my GP. After spending over a month in hospital, I was instructed to consult my general practitioner, but I'm left wondering: what's the purpose of having a GP if they're unable to provide meaningful assistance? That's the essence of my concern.

Rude staff and broken website frustration

The reception staff, particularly the petite African American employee, appears unwelcoming and unfriendly. Scheduling an appointment is an excruciatingly slow process, and their website is completely non-functional.

Terrible registration process with terrible service

The initial registration attempt was allegedly my fault, according to their explanation. They managed to register my wife successfully, but not me. During the subsequent attempt, they rejected my form, making this entire group a complete mockery. I strongly advise steering clear of this organization - it's absolutely the most terrible experience I've encountered.

Terrible gp left mum seriously ill

This surgical practice is absolutely dreadful beyond description. Despite reaching out early in the morning, they consistently fail to schedule appointments. They neglected to provide my mother with necessary antibiotics for her infection, ultimately resulting in her hospitalization due to her weakened immune system. Now, when I've contacted them about my father experiencing the same infection, they remain unresponsive. I'm left wondering exactly when one is supposed to successfully communicate with them. The receptionists display a shocking lack of empathy and seem indifferent to the patients they've let down - it's appalling that they're employed within the NHS. This medical practice is so incompetent that they could potentially endanger your health. Without exaggeration, this represents the most abysmal healthcare experience I've ever encountered. I strongly urge anyone to avoid this GP at all costs - trusting them could quite literally put your life at risk.

Quick help when I needed it

Incredibly supportive and responsive staff who went above and beyond to assist me.

Awful doctor dismissed my friend's concerns

I accompanied my friend to her consultation with Dr. Singh, and the experience was deeply frustrating. The doctor was incredibly dismissive and insensitive, belittling my friend's legitimate health concerns by claiming she was too young to have any real medical problems. Despite my friend clearly experiencing significant health issues, Dr. Singh arrogantly insisted she was perfectly fine, displaying a shocking lack of professional empathy and medical understanding.

Supportive after three decades at eagle house

Throughout my three-decade relationship with Eagle House, there have been ups and downs, much like life's typical journey. Recently, during the past half-year, I've been particularly impressed by the warmth and support of the reception staff. I want to sincerely acknowledge their dedication, as I've personally observed how demanding their role can be, interacting with people from diverse backgrounds. MY ADVICE IS SIMPLE: TREAT THEM WITH THE SAME RESPECT I DO, AND YOU'LL LIKELY RECEIVE KINDNESS IN RETURN.

Friendly doctors made me feel better

The medical staff here are incredibly compassionate and supportive, with Dr. K and Dr. Murphy standing out as particularly exceptional in their patient care.

Waiting forever for a simple visit

Getting an appointment here is an incredibly lengthy process that seems to drag on forever.

Missed our baby's shot because of strict policy

A truly disappointing encounter with subpar customer service. The clinic denied my infant his scheduled vaccination simply because I arrived 10 minutes past the appointed time. What's worse, they had previously cancelled another vaccination slot due to staffing issues, and showed no professional courtesy by failing to personally inform me. Instead, they sent a last-minute cancellation text just an hour before the appointment.

Warm welcome from the front desk

The front desk staff is exceptionally welcoming, providing a warm and pleasant interaction with guests.

Endless waiting and lost referrals nightmare

I've encountered the most incompetent GP who has caused me back pain and subjected me to an exhausting appointment process with a 53-minute wait, only to find no available slots. Eventually, I managed to secure an appointment after persistent attempts. Subsequently, two months passed with zero updates on my referral. After calling them, they instructed me to schedule another appointment, forcing me to waste more time waiting from 7:59 onwards and repeating this process for weeks. I finally booked another appointment and attended it. Yet again, no progress was made. I started investigating and discovered from my physician that I actually had two referrals in April and September. The fundamental issue was my GP sending documents to my old address twice, preventing me from receiving any correspondence. This is absolutely appalling, squandering my time, energy, and mental well-being. After eight months, we've circled back to the exact point where I initially began - it's utterly ridiculous that my GP is now suggesting I book yet another appointment.

A caring doctor who listens well

Dr. Murphy is an exceptional healthcare professional who consistently provides me with comfort and reassurance. Whenever I have concerns, she takes the time to thoroughly explain everything, alleviating my anxieties. Her attentive and compassionate approach makes me feel heard and supported. She truly embodies the qualities of an outstanding physician who prioritizes patient care and understanding.

Wasted trip for no appointment info

Went to the store without any prior details, only to discover they handle appointments via callback. Completely unacceptable. In my view, this establishment is utterly shameful and represents a total failure in customer service.

Terrible doctor left me completely frustrated

This general practitioner is absolutely terrible - the absolute bottom of the barrel for medical professionals If the rating system allowed it, I'd give them zero stars without hesitation

Terrible wait time at the counter

Extremely disappointing customer service experience

Worst customer support ever

This service is absolutely dreadful... with this statement, I've said it all.