Eagle House Surgery
Bad! (83 reviews)
Bad! (83 reviews)
Feedback reveals a practice with significant operational challenges centred on appointment access and reception experience. Patients consistently report difficulties securing consultations through both telephone and online booking systems, with extended waiting times and unavailable slots cited as persistent problems. Reception staff interactions are frequently described as dismissive, discourteous, and unhelpful, particularly when patients require assistance or have complex needs. Communication breakdowns are evident across multiple service areas, including referral management, prescription handling, and appointment confirmations.
In contrast, clinical care receives notably positive feedback from many patients. Medical professionals are frequently praised for compassionate, thorough examinations, clear explanations, and genuine engagement with patient concerns. Several patients highlight specific doctors and nurses for their warmth, reassurance, and professional competence, with some noting meaningful improvements in their health outcomes through continuity of care.
The practice demonstrates inconsistency in service quality. While some patients report recent improvements in reception staff demeanor and appointment processes, others continue to experience frustration with booking inefficiencies and unresponsive communication. Administrative systems appear to require substantial review, particularly regarding appointment availability, online functionality, and staff responsiveness to patient needs.
Appointment
Reception
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Care
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Seen on time
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Feedback reveals a practice with significant operational challenges centred on appointment access and reception experience. Patients consistently report difficulties securing consultations through both telephone and online booking systems, with extended waiting times and unavailable slots cited as persistent problems. Reception staff interactions are frequently described as dismissive, discourteous, and unhelpful, particularly when patients require assistance or have complex needs. Communication breakdowns are evident across multiple service areas, including referral management, prescription handling, and appointment confirmations.
In contrast, clinical care receives notably positive feedback from many patients. Medical professionals are frequently praised for compassionate, thorough examinations, clear explanations, and genuine engagement with patient concerns. Several patients highlight specific doctors and nurses for their warmth, reassurance, and professional competence, with some noting meaningful improvements in their health outcomes through continuity of care.
The practice demonstrates inconsistency in service quality. While some patients report recent improvements in reception staff demeanor and appointment processes, others continue to experience frustration with booking inefficiencies and unresponsive communication. Administrative systems appear to require substantial review, particularly regarding appointment availability, online functionality, and staff responsiveness to patient needs.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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M. S.
3 years ago
Bad!
Wasted my entire day waiting
Terrible service, impossible to schedule appointments. Workers just show up, sit around all day, and then leave without accomplishing anything.
Abdi D.
3 years ago
Bad!
Terrible doctor, zero patient care
The most incompetent general practitioner I've ever encountered. Avoid this doctor at all costs, or you'll find yourself completely neglected and without proper medical attention.
Yasmin A.
3 years ago
Bad!
Rude staff ruined my entire visit
The employees were unhelpful and displayed a dismissive demeanor, completely uninterested in assisting me with my requests. Disappointing.