Eaglescliffe Medical Practice

Exceptional Care at Eaglescliffe Medical Practice

The staff at Eaglescliffe Medical Practice, from the receptionists to the various clinicians I've encountered, are exceptional. They consistently demonstrate helpfulness and thoughtfulness in their interactions. My 86-year-old uncle has been facing several challenging health issues recently, and both the doctors and nurses have shown him great compassion and dignity while delivering essential care for his recovery. Dr. Waterhouse has stood out as especially supportive, frequently exceeding expectations to assist him in any way possible. Overall, this medical practice is truly commendable and deserves recognition for its outstanding service.

Veteran Feels Practice Declining After Doctor Leaves

Having been associated with this practice for more than six years, I must express my disappointment in the decline of services following Dr. Kirk's recent exit. The administrative team has always been a weak link within this practice, and it appears they are now further retracting and reducing the services offered. As a veteran, I was taken aback by their lack of support for veterans; they seem to disregard the Veterans Covenant that they committed to uphold. Moreover, there is a notable absence of awareness regarding mental health at this facility. I've recently lodged a complaint due to feeling increasingly distanced from essential services. I continue to utilize this practice because it is conveniently located near my residence; however, my preferred medical facility remains James Cook Hospital since North Tees University does not meet necessary standards for care. Each referral process to JC feels burdensome as the administrative staff insists that patients must go through North Tees despite our right to choose our healthcare provider freely. Additionally, there is an evident discontent when patients express their preference for seeing one physician over another rather than allowing continuity in care preferences. Instead of enhancing their offerings in the future, it seems that they are opting for further withdrawal from patient support and service provision.

Exceptional Care: Dr. Hindmarsh's Outstanding Pediatric Service

I highly endorse this general practice surgery! My encounters have always been pleasant, particularly regarding the ease of securing appointments. Dr. Hindmarsh is a remarkable physician who truly shines in his field. He delivered outstanding care for my daughter, exemplifying not just his expertise but also a warm and welcoming approach. As soon as we entered, I felt comforted by his meticulous evaluation of my child's requirements. He dedicated time to listen carefully and respond to all my inquiries. What stood out even more was how he interacted with and entertained my young child during our visit, which made the situation significantly more manageable. Thank you!

Rude Reception Ruins New Patient Experience

Earlier this week, my son and I signed up with the practice since we are newcomers to the area and had received excellent recommendations. After completing our initial registration, we received a text instructing us to register with SystemOnline, which we promptly did. We were informed that in order to finalize this process, it was necessary for us to bring photo identification when visiting the practice. We arrived today, Friday 30th May, at around 4:30 PM. The reception staff's demeanor was utterly unacceptable; one of the girls refused to acknowledge our presence as we approached the desk, clearly uninterested in assisting anyone. Fortunately, her coworker engaged with us and mentioned that she wasn’t aware who had informed us about needing ID because it actually wasn't required. She then turned toward her colleague for confirmation; however, without making eye contact or showing any regard for our situation—treating us merely as bothersome—the other girl dismissively shook her head while resting her chin on her hand. I interact with the public every day in my job. If I or any member of my team displayed even a fraction of such an atrocious attitude as what we experienced today, there would be serious consequences including removal from positions and strict disciplinary actions taken against us. We were trying to take a constructive step in settling into our new environment by coming together after work hours at our new health center and fulfilling their request. Instead of feeling welcomed or appreciated upon leaving this encounter today—quite the opposite—we felt disrespected and undervalued. This entire experience has left me extremely frustrated!

Deaf Patient Faces Discrimination Accessing GP Services

Frustrated with attempting to contact my GP by phone, I face significant challenges due to my deafness while trying to secure prescriptions or appointments for myself and my children. We rely on RelyUK, also known as TypeTalk, for communication. Unfortunately, when the RelayUK Operator explains that I am using this service because of my hearing impairment, calls are frequently disconnected. To be frank, this situation constitutes a form of discrimination under the Equality Act 2010. It is disappointing that the NHS fails in addressing these issues; even their NHS app does not connect with our GP's office effectively—rendering it impossible to make requests through it—which forces me back to calling them directly only to encounter further disconnections!

Compassionate care from an exceptional family doctor

Dr Hepworth is truly exceptional. Her compassionate and empathetic approach instantly puts you at ease, which is particularly comforting for parents with young children. Her warmth and professionalism make every visit a positive experience. We feel incredibly fortunate to have such an outstanding physician caring for our family.

35 Years of Excellent Healthcare Experience

Having been a patient at this clinic for 35 years, I have consistently received outstanding care from all the administrative staff, physicians, and various other healthcare professionals.

Compassionate care and top-notch medical support

Superb experience. Delightful and welcoming personnel, extremely compassionate. Absolutely no room for criticism whatsoever.

Broken Appointment System Torments Tinnitus Patient

It is essential to evaluate how calls and appointments are managed. When attempting to schedule an appointment during the day, you end up on hold, only to be subjected to the sound of a ringing phone instead of soothing hold music. This is perplexing; hearing a ringing phone while waiting seems entirely inappropriate. After enduring this for some time, you finally reach someone who informs you that all available slots for appointments today have been filled. One might expect that rescheduling for the following day would be straightforward; however, they instruct you to call back at 8 AM tomorrow instead. From past experiences, it’s clear that calling at that hour feels akin to trying your luck in a contest on a radio show rather than simply booking an appointment. In this digital era, it appears unreasonable not to have a more efficient system in place—relying solely on same-day bookings feels like participating in some sort of lottery game with no guarantee of success when trying just to secure basic medical care. I am reaching out due to issues related specifically to tinnitus affecting my ear, and yet I'm met with nothing but the sound of ringing phones… That’s enough venting for now.

Compassionate care at its medical best

Dr. Nunnery provided excellent care, and I was impressed by the reception team's efficiency and professionalism during a hectic time at the clinic.

Reliable Care: Quick Response for Urgent Needs

Having been a client of this practice for close to a year, I can confidently say that my experiences have been positive. While there may be some delays for regular appointments, they have always managed to fit me in promptly when I've required an urgent visit.

Impressed by Dr. White's Exceptional Care

I recently visited Dr. Deb White for a couple of appointments, and I must admit that this was my initial experience consulting with her. I found her to be incredibly understanding, supportive, and reassuring as a general practitioner. Additionally, I'd like to express my gratitude to Laura at the reception for her professionalism and helpful demeanor. The level of service provided was truly outstanding.

Caring Doctor Goes Extra Mile for Family

The experience was excellent, with friendly reception personnel. Dr. Hindmarsh is fantastic and very accessible; I felt he genuinely heard my concerns. He was exceptional with my daughter and went above and beyond to assist us. I am sincerely appreciative of his efforts.

Professional Care: A Revelation at EMP

Throughout the past few years, I have frequently engaged with EMP for various reasons. Each interaction has been marked by professionalism and support. My recent consultations with Dr. Hindmarsh have been particularly exceptional. Upon arrival, he personally welcomes you at the reception area, attentively listens to your concerns, and devises a tailored care strategy. This experience has truly transformed my perspective on healthcare services. I wholeheartedly recommend this practice to others seeking quality care. Thank you for the outstanding service provided!

Mixed Experiences: The Good and The Bad

I experienced both positive and negative situations as well!

Compassionate care from a truly listening doctor

I visited Dr Hindmarsh for the first time today, and he was absolutely delightful. His warm demeanor and attentiveness were remarkable - he genuinely listened to every detail I shared and addressed my concerns comprehensively. He gave me ample opportunity to express myself and provided thorough responses to all my queries. We engaged in a candid and transparent dialogue that gave me meaningful insights to reflect on, and I truly valued his forthright approach. Although I've never previously written a review for a healthcare professional, I left the consultation feeling completely validated and understood. This was such an exceptional medical encounter that I'm certain I'll be scheduling future appointments specifically with Dr Hindmarsh.

Doctor's Discriminatory Notes Ignore Health Concerns

Discriminatory and critical remarks recorded in the medical file! I accompanied my husband to his recent appointment with Dr. Hepworth. She seemed disinterested in our concerns, but after I stressed how crucial it was for him to see a specialist, she reluctantly consented to make a referral. However, upon reviewing Dr. Hepworth's documentation of the visit through the NHS app later on, I found that her notes starkly contradicted our actual experience. Rather than concentrating on my husband's health issues, she made unwarranted assumptions regarding our relationship and fixated on my ethnic background while even including statements attributed to me that were never spoken; this detracted from essential information my husband had shared about his condition and was incredibly distressing for us both. As a result of this encounter, we will seek out different general practitioners at the practice moving forward.

Attentive Doctors and Friendly Staff at Eaglescliffe

For the past three months, I encountered an issue. I consulted with Dr. Waterhouse, who took the time to hear my concerns and chose to raise the dosage of one of my medications in hopes that it would provide some relief. When this adjustment didn’t yield results, I visited Dr. Hasan, who also listened attentively before determining that further investigations were necessary and referred me accordingly. Throughout this process, I felt genuinely heard by both doctors. The reception staff are welcoming and consistently strive to assist patients effectively. Overall, it's a remarkable practice—keep up the fantastic work at Eaglescliffe Medical Practice!

Friendly doctors and staff with phone line challenges

I've been a patient at this medical practice for several months since relocating to the neighborhood. Someone suggested I register here, and I can genuinely affirm that both the reception team and physicians are welcoming and cordial. The sole challenge lies in the morning telephone lines, which can be quite congested. If they could consider adding more staff to handle incoming calls, that would significantly improve the experience, which is why I'm giving them 4 stars.

Exceptional Pediatric Care: Same-Day Relief for Child

I am incredibly thankful for the attention my young son received from Dr. Hepworth. We were able to secure an appointment on the same day, and the doctor displayed remarkable kindness and attentiveness. Following a comprehensive evaluation, we departed with a definitive diagnosis along with a prescription that provided immediate relief.