Eaglescliffe Medical Practice

Dangerous prescription leads to medical emergency for elderly patient

My mother was compelled to switch to this medical practice following her hospital stay and rehabilitation in a care facility, which uses this particular practice. After three weeks, she was discharged home. Just days later, she fell ill. A potential urinary tract infection led to an ambulance visit, and the GP from this practice prescribed an antibiotic that she is known to be allergic to. Consequently, she's now struggling to breathe, requires oxygen, suffers from severe chronic diarrhea and extreme vomiting, and is currently in the emergency ward. How could this happen?? Her allergy was clearly documented in her hospital notes... how can a GP who has never even met my mother think it's acceptable to prescribe such a medication? Where has the communication completely broken down??

Frustrating customer service with zero support

Nearly impossible to reach... They might as well be nonexistent...

Compassionate care at eaglescliffe medical centre

Recently relocated to the neighborhood. The healthcare professionals at Eaglescliffe Medical Centre have been exceptional. They go above and beyond with every request. I'm thoroughly satisfied with my medical treatment here. Nurse Shelley was incredibly swamped today, but still took time to chat with me during her break. Her approach was both highly competent and compassionate! Grateful appreciation to the entire wonderful team.

Friendly service that goes above and beyond

Every interaction I've had with their team has consistently demonstrated professionalism, genuine compassion, and swift, effective service.

Compassionate care through challenging pandemic times

This medical practice, situated in a contemporary, purpose-designed facility with ample parking, effectively serves the Eaglescliffe area. We registered here upon moving to the region four years ago and have consistently received timely, considerate assistance for our minor health concerns. Recently, like many healthcare providers, the surgery has skillfully navigated the Covid pandemic by adjusting appointment protocols, including implementing a convenient text-based system for photo consultations. We were particularly impressed by their safe and streamlined approach to administering numerous flu vaccinations, and we're anticipating our upcoming Coronavirus immunizations. LATEST UPDATE: We've just received our Covid vaccine, which was again executed with remarkable efficiency - sincere appreciation to the entire team.

Amazing shoes that truly wow

These are truly exceptional.

Unprofessional healthcare leads to patient frustration

Total mockery of healthcare professionals; I've been a patient at this facility for an extended period and was ultimately removed from their patient roster for voicing my honest opinion.

Reliable medical care with minor phone communication challenges

I've been a patient at this medical office for more than ten years. The team is fantastic, and scheduling appointments has always been quick and efficient. However, reaching them by phone can occasionally be challenging.

Exceptional service with a warm professional touch

The team demonstrates exceptional professionalism and warmth. Continuing to excel like this is commendable!

Compassionate care from a top-notch local practice

The staff here are incredibly warm, compassionate, and considerate. I'm thoroughly satisfied with this medical practice for both myself and my loved ones. Their digital appointment scheduling and prescription renewal system is remarkably user-friendly and hassle-free.

Smooth healthcare experience with compassionate professionals

Smooth scheduling process with prompt service and a compassionate team that attentively addresses personal requirements.

Compassionate care from doctors who truly listen

I've experienced multiple medical facilities, and this one stands out as the absolute top choice. The physicians here are genuinely caring and invest genuine effort in understanding their patients thoroughly.

Compassionate care eases patient's anxiety and fears

Having been associated with one medical practice for decades, I recently switched to this new surgery following a relocation, and I am compelled to express my heartfelt appreciation to all the staff members I've interacted with so far. Their warmth, kindness, and supportive approach have been exceptional. My initial apprehensions have been completely soothed, and I am truly thankful for the assistance I've already received.

Life-changing medical care with compassionate professionals

I struggle to imagine how anyone could criticize this medical practice. Having moved my family here from a truly terrible clinic in Ingleby Barwick, the difference is remarkable. Every single staff member is welcoming and kind. Booking appointments is quick and convenient. Prescription management is consistently accurate. The medical professionals are attentive and genuinely engaged.

Frustrating healthcare scheduling mess leaves patient disappointed

Scheduled a consultation with a particular physician, and when I attempted to reschedule, the staff claimed no record of my original booking, offering no acknowledgment of the error. The front desk needs to get their act together - I would have been absolutely livid if I had rearranged my entire day to attend an appointment that was never properly entered into their system.

Frustrating medical appointment wastes precious time

I arrived at the clinic, waited patiently for three-quarters of an hour, only to find out that the receptionist, who seemed unwell, had failed to properly register my appointment. As a result, after anticipating this consultation for nearly a week, I was unable to see the physician. In total, I squandered an hour and a half of my valuable time, which directly translates to lost income as a self-employed professional.

Exceptional medical care with compassionate professionals

Top-notch medical care provided by highly skilled physicians who truly excel in their profession.

Prescription nightmare at health centre fails patients

Absolute rubbish! They've implemented a new system that compels patients to physically visit the pharmacy for repeat prescriptions. If you misplace your login credentials, the webpage claims the service doesn't exist. It might be tolerable if one could order repeat prescriptions via telephone during this transition period, but that's not an option. Phone repeat scripts are strictly forbidden, and there's no secure email request mechanism either. Despite allegedly being operational for "months," these persistent issues remain unresolved. I'm clearly naive for believing this change would enhance efficiency. In today's hyper-digital landscape, overcomplicated systems are the norm, and user frustration follows suit. The staff member at the reception became visibly agitated when I highlighted the problem, eventually admitting with an elevated tone, "Just disregard the system; it's non-functional." You're now required to make an in-person visit for every minor issue that previously could be resolved with a quick 3-minute phone call back in the 1990s. Interestingly, Lawson Street Health Centre manages telephone repeat scripts seamlessly, suggesting they're either a more competent practice or I'm simply hallucinating the entire ordeal.