Earls Court Surgery

Friendly doctor put me at ease

Dr. Esayu provided a comforting and friendly atmosphere during our appointment. His gentle demeanor helped ease my nerves, and I truly appreciated his supportive approach. Much gratitude!

Smooth service from start to finish

Exceptional service, delivered with utmost expertise.

Wasted my time with mixed-up appointments

I scheduled a telephone consultation to obtain medication for my disability, but was informed I must appear in person. I then arranged an in-person visit via phone. When I arrived for the scheduled appointment later that week, I was unexpectedly told no appointment had actually been made.

Terrible Dr’s with no care for patients

Both Dr Emilini and Dr Adeeb have zero respect for patients. They speak down to you, over you (with an extreme loud tone), they are patronising and eventually hang up the phone on patients without warning. I will be taking this matter further with CQC. As 3 members of my family have already experienced this, however I stupidly gave them the benefit of the doubt and remained a patient to their surgery. I WILL BE MOVING TO A SAFER GP!! I feel they are racist towards myself and my family because we are Muslim. They do not take us serious which unfortunately led to a family member being diagnosed with a serious life threatening disease. THINK VERY HARD BEFORE DECIDING TO JOIN THIS GP, AS YOUR LIFE LITERALLY REMAINS IN THEIR CARE!!!

Rude receptionist ruined my entire experience

I attempted to schedule a consultation multiple times. The front desk staff is incredibly uncooperative. They blatantly misled me and seemed to mock my concerns. I absolutely would not suggest this surgical practice to anyone.

Months of pain and dismissive staff

For months, I've been suffering from persistent pain, desperately trying to communicate something was seriously wrong with my health. I repeatedly called, seeking my medication prescription or hoping to persuade the doctor to order necessary medical tests. When I visited in person, the receptionists mockingly laughed at my urgent prescription request while I was in tears. I desperately needed the medication that day to manage my symptoms and continue working, but they callously dismissed my concerns, saying "it's not our problem, wait for the doctor's response". I endured a two-week waiting period, gradually doubting my own condition and almost believing the doctor's suggestion that it was psychological. For eight continuous months, I experienced unrelenting pain without a single day of relief, and I was unable to sleep past 4 am. Despite the challenging journey, I'm now grateful because I finally understand my medical condition and can proceed with surgery - something I could have potentially avoided if I had received the appropriate medication earlier.

Terrible doctor who doesn't care at all

Dr. Orienta Emiliani represents the most incompetent medical professional I've encountered. She displays total indifference and negligence, dispensing inaccurate guidance rather than genuinely attempting to fulfill her professional responsibilities. The National Health Service urgently needs to improve its physician vetting procedures.

Caring doctors and nurses make a difference

As a medical professional, I wholeheartedly endorse this general practice. The physicians are exceptional, and Dr. Adib is truly remarkable - may he be blessed. The nursing staff, particularly Lola and Alex, are incredibly skilled, compassionate, and knowledgeable. They approach their work with genuine care and dedication. My entire family feels fortunate to have such outstanding healthcare providers. We are deeply grateful for all the support and excellent care you have provided. Sincerely, Dr. Samer.

Caring doctors and staff at Earl's Court

Throughout my 15-year journey with Earl's Court surgery, from past to present, I've consistently experienced exceptional healthcare. From the warm welcome at reception to the dedicated nurses and skilled physicians, the quality of care has been outstanding. I want to extend a special acknowledgment to Dr. Adib, who has been truly remarkable - always providing compassionate support for both my mother and myself. Heartfelt gratitude to the entire team for their unwavering commitment, professionalism, and genuine kindness.

Compassionate care from a wonderful doctor

Dr. Emiliani provided exceptional care, demonstrating both professional expertise and genuine compassion. Her approach went beyond medical treatment, offering meaningful psychological support that truly made a difference in my experience. I'm deeply grateful for her holistic and empathetic approach to my health and well-being.

Loyal customer for three decades now

Exceptional customer support - I've been a loyal client for three decades. My gratitude knows no bounds.

Rude receptionist ruined my entire visit

The front desk staff is utterly incompetent, with one employee displaying such an inflated ego that she seems oblivious to the potential serious consequences of her unprofessional behavior. Her lack of competence and poor judgment are clearly unsuited to the responsibilities of her position.

Quick and smooth surgery experience

Outstanding surgical experience. Exceptional physician. The entire nursing staff was excellent. The front desk personnel were also top-notch.

Nasty front desk staff ruined my visit

Absolutely appalling front desk service with an extremely discourteous and inappropriate staff member. I am fully prepared to file a formal complaint with the NHS about this ongoing issue that has been persistently problematic!!

Warm welcome from awesome staff

The reception staff here are absolutely top-notch. Every single woman on the team consistently demonstrates warmth and goes out of her way to provide excellent assistance.

Endless waiting and rude staff at clinic

I've reached my breaking point after years of frustration with this healthcare provider. The problems are numerous: 1) Reception staff consistently display rudeness and a complete lack of empathy 2) Doctors routinely run late for appointments and show zero flexibility if you miss their delayed call, refusing to reschedule or call back shortly after 3) Booking a phone consultation involves an absurdly long waiting process, regardless of medical urgency 4) The medical approach is perpetually passive, with doctors always recommending a "wait and see" strategy instead of providing actual treatment or solutions, even in critical situations 5) Despite my thalassemia diagnosis, I've been unable to get blood tests for five consecutive years. This level of medical negligence is unacceptable, and I absolutely cannot recommend this practice to anyone.

Doctor Adib and nurse Alex rock

I can confidently state that Earl's Court Surgery is the top medical practice in the region. From the moment you interact with the receptionist to your consultation with the nurses and doctors, the entire team demonstrates exceptional professionalism. Dr. Adib, in particular, stands out as an outstanding GP who consistently provides compassionate and thorough care. As a patient, I'm deeply impressed by his medical expertise, genuine empathy, and commitment to patient well-being. He always goes above and beyond, carefully listening and addressing patient concerns with remarkable skill. Additionally, I must highlight the exceptional work of Alex, the nurse, who consistently delivers outstanding care at the highest standard. Her professionalism is truly commendable. In fact, the staff's quality is so remarkable that a simple 5-star rating feels inadequate to fully express my appreciation for their outstanding service.

Rude receptionists ruined our clinic experience

Since joining with my daughter, scheduling appointments has been an ongoing nightmare. Each time, I've had to become confrontational just to secure a consultation with a physician. Their booking system is completely unreliable - they claim to be fully booked, yet when you arrive at the clinic, it's practically empty. The receptionists are consistently discourteous, both during phone interactions and face-to-face encounters. They display zero compassion or professional commitment, often dismissively avoiding calls. It's truly unfortunate because the medical staff themselves are competent. However, these receptionists are single-handedly destroying the practice's already poor standing. I'm definitively switching healthcare providers today.

First visit was smooth and welcoming

The front desk employees were incredibly friendly and courteous. I thoroughly enjoyed my initial experience at the establishment.

Doctors were nice but receptionists ruined it

The medical professionals at this practice are excellent, but the front desk personnel are incredibly unaccommodating, discourteous, and disinterested. It's disappointing because I've been a long-time patient here, but the consistent issues with the reception team have pushed me to seek out alternative healthcare providers.