Earls Court Surgery

Helpful receptionist made my day better

The receptionist provides top-notch customer service with her consistently warm and helpful demeanor. She goes above and beyond to ensure patient satisfaction, demonstrating remarkable patience and a genuine commitment to resolving any concerns. Her professional and caring approach is truly commendable, making every interaction a positive experience.

Dr. Adib changed my life forever

Exceptional surgical procedure. Dr. Adib stands out as the most outstanding physician I've ever encountered, and I am completely committed to exclusively seeking their medical expertise in the future.

Friendly staff made my visit smooth

I've been a patient at this practice for several months now after relocating to the neighborhood. The front desk staff are consistently professional and accommodating, whether I'm communicating via telephone or in person, as I was today while handling some administrative matters. Dr. Emiliani provides excellent care. My experience has been seamless, with all my prescription and appointment needs being met efficiently and without any complications.

Vaccine mix-up left residents frustrated

Extremely poor leadership demonstrated at this medical facility: they erroneously dispatched the majority of residents for vaccination on 09/04/2021, revealing a significant organizational incompetence.

Rude staff ruined my entire visit

The front desk staff, consisting of two female employees, consistently demonstrate unprofessional and discourteous behavior towards visitors and clients.

Nasty receptionists ruined my doctor visit

The recently hired reception team is absolutely dreadful. They display an unwarranted attitude of superiority and condescension without any justification. I'm baffled by their recruitment, as individuals with such an unprofessional demeanor have no place working in a medical practice. They've consistently demonstrated rudeness and an unpleasant disposition on numerous encounters. In contrast, the previous staff created a warm and reassuring environment before your consultation, and fortunately, a few of those excellent team members are still present.

Strict covid protocols at this medical center

Currently inaccessible to the general public due to pandemic restrictions. Entry is exclusively permitted for patients who have scheduled in-person consultations, as determined by their healthcare providers.

Rude receptionists made my urgent appointment impossible

I seldom bother writing reviews, but the front desk staff have left me so frustrated that I feel compelled to share my experience. Without fail, every interaction I've had with them has been characterized by discourteous behavior, lack of professionalism, and talking over me during conversations. Following guidance from 111, I requested an urgent same-day appointment with my doctor, which I clearly communicated to the receptionist. She confirmed the booking for the same day, yet the confirmation text revealed it was scheduled for the following day. While I understand errors can occur, my subsequent attempt to resolve this was met with absolute resistance, including zero acknowledgment of the mistake and continued disrespectful attitude. These interactions are consistently so unpleasant that I am seriously considering switching medical practices altogether.

Friendly staff made my day better

Exceptional customer support and consistently ready to assist!

Caring staff made my medical visit better

I've been receiving exceptional medical care at Earl's Court surgery, and I want to express my heartfelt gratitude to the doctors and entire staff for their outstanding dedication, professionalism, and compassionate approach to patient treatment 🥰

Nasty receptionist ruined our whole experience

The receptionist was incredibly discourteous and offensive. Her telephone manner towards my wife was deeply inappropriate and disrespectful. She demonstrated zero willingness to assist and even made disparaging remarks about religious beliefs. This establishment urgently needs to reevaluate their employee's conduct and professional standards.

Frustrating wait for prescription every week

This has been absolutely dreadful. The front desk staff are incredibly discourteous and consistently unhelpful. Obtaining a straightforward medication refill takes an absurd amount of time - over ten days. I'm forced to make multiple weekly visits to the doctor's office just to get my essential medications. The reception team needs a complete overhaul so that patients can actually feel welcomed and respected when seeking medical care.

Phone service frustrates longtime patient

Customer service is consistently hard to contact during business hours, and this ongoing issue has persisted for an extended period. The quality of communication has noticeably declined since the two medical practices merged.

Friendly staff made my day

Genuinely friendly and competent team. Courteous and welcoming employees with warm smiles.

Wasted hours waiting for no appointment

Terrible experience with poor customer service, completely failed to meet basic medical appointment expectations.

Skilled doctors made my surgery smooth

The procedure was fantastic! The medical team is exceptional, and every single staff member has been incredibly compassionate and warm-hearted 😊