Edridge Road Community Health Centre

Reception staff put me at ease immediately

It had been nearly eleven years since my last dental visit, and this had discouraged me from seeking care until today. Upon arrival, I was welcomed by two kind and capable professionals who immediately put me at ease. They provided reassurance throughout my entire experience and supported me during a tooth extraction procedure. Their gentle approach and compassionate manner helped me feel comfortable and relaxed. I now feel significantly better and my confidence in dental care has been restored, leading me to register with a practice. I am grateful for the attentive and caring support I received during the appointment. I had harboured considerable anxiety about dental visits, but this experience has helped me work through those concerns and feel more positive about future dental care.

Receptionist put me at ease before extraction

Was referred here from 111 NHS for an urgent appointment regarding a dental procedure. The reception staff were exceptionally pleasant and the clinical team were equally lovely! They provided thorough explanations throughout the process. They conducted imaging and discussed the potential outcomes in detail. The experience was very reassuring. I am extremely happy and relieved with the care received. Thank you so much 😄🦷

Friendly reception made the visit pleasant

I appreciate the excellent service provided by the team at this practice. The clinical staff demonstrated outstanding professionalism, extensive knowledge, and a considerate approach to patient care. The reception team were equally welcoming and helpful. It would be beneficial if more practitioners in this field maintained such high standards. 👍👍

Quick appointment and professional care

The dental professional provided excellent care that was efficient, competent, and thorough. The appointment was handled swiftly with a professional approach throughout. Overall, it was a very positive experience.

Friendly staff made the emergency appointment straightforward

I was pleasantly surprised by the quality of care received here. After contacting the out-of-hours service in the afternoon regarding a dental issue, I was able to secure an appointment at this practice. The clinical team who treated me were approachable and professional, providing a solution that has proven effective and aesthetically satisfactory, despite being described as potentially temporary. The entire team demonstrated friendliness and attentiveness throughout my visit. I was offered a subsequent appointment to discuss additional recommendations and was helpfully provided with information about other NHS dental providers currently accepting new patients. This experience has been among the most positive NHS dental visits I have encountered in recent years, which I found genuinely reassuring.

Staff dismissive attitude left pain unaddressed

I was referred to this practice by 111 during the late evening due to significant swelling and pain in my gums. The clinician who examined me did not introduce herself, and I found her manner to be dismissive and sarcastic. Given that it was nearly midnight and I was experiencing severe discomfort, I felt her approach was unhelpful and insensitive. She suggested the issue was related to tooth eruption and recommended I go home and maintain my oral hygiene routine. She did not offer any pain relief measures or practical guidance relevant to my presenting concern. Instead, she focused on emphasizing the importance of brushing teeth and seeing a hygienist, which felt patronizing rather than addressing the underlying problem I had come to have assessed. I felt frustrated and embarrassed by the interaction rather than supported. Several days later, when the pain had worsened, I attended another dental practice. That clinician identified that my gum was infected, prescribed antibiotics, provided clear instructions on gum care, and explained the cause of the issue. This subsequent consultation made me realize that the infection had not been identified during my initial visit. Without seeking a second opinion, I would have remained unaware of the infection, which could have become more serious. I was disappointed by the quality of care and the manner in which the appointment concluded.

Helpful staff resolved my dental problem

Extremely pleased with my visit. The dental professional and team members were exceptionally supportive and successfully addressed my concern.

Quick evening appointment, but outdated contact details

Was referred to this centre through an out-of-hours service for an urgent evening appointment. The service was exceptionally prompt. The team were very welcoming and successfully addressed my immediate concern, providing a temporary solution until my regular dental provider could continue with ongoing care. The main difficulty I have experienced is contacting the centre afterwards to obtain my clinical records and imaging for my regular dentist, as the available contact information appears to be outdated.

Staff helped quickly with my emergency

I was experiencing severe discomfort prior to attending this practice. The team were absolutely wonderful!!! Exceptional staff from reception through to the healthcare professionals who assisted me with such efficiency and professionalism. I received excellent care and the practice is a real asset to the healthcare sector. I simply wanted to express my gratitude to everyone involved for their support during my urgent dental matter.

Reception staff helped secure urgent appointment

I appreciate the helpful staff members at the front desk and the dental professional who provided my care. I'm very grateful for the assistance from the telephone helpline service in arranging my appointment promptly when I was experiencing severe discomfort. Thank you to everyone involved for the support and care I received.

Quick response to dental emergency today

My child experienced a dental injury today. We were directed to this practice by 111 and had an excellent experience. The dental professional and support staff were wonderful and demonstrated great patience with my child throughout the appointment.

Reception staff made booking the emergency appointment easy

I attended the dental practice here and had a wonderful experience. The dentist who treated us was very kind, caring, knowledgeable, and respectful, with a particular talent for communicating with younger patients and helping them feel at ease. I brought my child here for an emergency appointment. My child arrived feeling anxious and uncomfortable, and left feeling happy and relieved. The entire team provided excellent care and support throughout the visit.

Long wait followed by worsening symptoms afterward

The out-of-hours service directed us to this facility during evening hours. The clinical staff members were courteous throughout our visit, however several hours following the procedure my young child experienced a significant temperature rise and increased discomfort. I was understandably worried about my child's wellbeing. I would suggest considering alternatives if possible. I have concerns regarding the standard of care provided.

Professional team that really helped me

The dental practice demonstrated a high level of professionalism and provided excellent care that was genuinely helpful to me.

Quick diagnosis and thorough explanation provided

An exceptionally professional service - I was referred through the out-of-hours system during the festive period and received a prompt diagnosis and treatment with thorough explanation of what was causing my dental discomfort. The staff were considerate and helped me feel entirely comfortable, which was particularly reassuring given my initial anxiety about attending an appointment. I'm genuinely grateful for the care provided during a time when many practitioners are unavailable - it made a real difference.

Friendly staff made me feel welcome

A pleasant practice with welcoming and approachable team members.

Polite reception couldn't fix the underlying problem

I attended with my young child for dental treatment, and while the staff were courteous, this was the extent of the positive aspects. During the appointment, the dental professional filled cavities using only filling material without anesthesia and indicated that if we had a regular dentist, they should address the tooth urgently, as this facility handles emergency cases only. Following this treatment, my child experienced facial pain, fever, and swelling. Because the cavity was sealed, no other dental providers would treat the tooth while it remained painful. My child woke repeatedly throughout the night in discomfort, which significantly disrupted our sleep. A second course of antibiotics was prescribed as the tooth could not be treated while painful. The past two weeks have been very difficult. I plan to return to have the filling removed to allow drainage and relieve the pressure.

Dentist took time to listen and explain clearly

I had an excellent experience at this practice after being referred through NHS guidance. Although I had visited another dental provider the previous day without seeing improvement or feeling assured about their recommendations, the clinician here was outstanding. They took time to understand my concerns and listen carefully. The explanation of my condition and the proposed approach was delivered with exceptional clarity and proved to be exactly what I needed. I cannot speak highly enough of the care I received.

Quick appointment and friendly reception staff

I wanted to share a positive experience at my recent visit to the practice. I arrived a few minutes early for my appointment and was called through almost straight away. The clinician I saw was warm and approachable, and the entire appointment was completed very efficiently within a short timeframe. The reception staff were also notably quick and helpful throughout. The service was excellent overall. One minor suggestion would be to ensure the hand sanitiser dispensers are kept topped up, as I noticed a couple were empty during my visit.

Reception staff made me question the care

A member of the reception staff appears to be taking on clinical responsibilities, which raises concerns about patient safety. This practice seems problematic if you prioritise your health and that of your family—it may be worth considering alternative healthcare providers. I have witnessed and encountered care that fell short of expectations, and would encourage others to seek out a service that genuinely prioritises your wellbeing. I was given advice that I didn't follow initially, so I would suggest learning from my experience and not repeating the same choices.