Edridge Road Community Health Centre

Staff were patient and understanding throughout

I recently attended an emergency appointment due to significant discomfort that had persisted for several days. The clinical team, support staff, and security personnel demonstrated patience, empathy, and thoroughness throughout my visit. I appreciate the quality of care provided through the out of hours service.

Dismissed without investigation or proper testing

I have been experiencing persistent health concerns for an extended period without receiving adequate support. Multiple healthcare professionals have attributed my symptoms to stress-related factors and hormonal changes. I have been dealing with what appears to be an allergic reaction lasting over a year, which includes episodes of throat tightness and breathing difficulties that can last for several hours. Following a two-week wait for a telephone consultation, I felt the clinician was dismissive of my concerns and declined to arrange any investigations to help identify the underlying cause.

Reception failed to follow up on appointment arrangement

I would not recommend this practice. The level of service fell short of expectations. I was advised that a clinician would contact me at a specific time in the afternoon, but the call came several hours later than promised. Additionally, I was told that the reception team would arrange an in-person appointment for me. When I followed up three days later to check on the status, the response I received was vague and unhelpful. I have lost confidence in their organisational approach and would suggest looking elsewhere for your healthcare needs.

Reception staff dismissed concerns without listening

0 stars. If you are a young person from a minority background seeking genuine support, I would caution against attending this practice. I felt that the medication prescribed for my mental health concerns was not accompanied by meaningful therapeutic engagement. Fortunately, an independent assessment concluded that my mental capacity was sound. However, I experienced what felt like an overly aggressive approach regarding my driving documentation, which I believed went beyond what was necessary. My initial visit was simply to obtain a medical form for employment purposes. I would encourage people from similar backgrounds to carefully consider their options before choosing this practice.

Helpful support gave me renewed confidence

This is a five-star review expressing appreciation and gratitude for the support received during a recent visit. The reviewer felt encouraged and reassured, gaining a renewed sense of optimism through the interaction. ☺️

Long wait followed by inconclusive appointment outcome

I attended an appointment at my local practice. Although I was called in earlier than scheduled, I then experienced a significant wait before being seen. Following the examination, the clinician explained they were not entirely certain about the specific issue and preferred to wait for complete confirmation before proceeding with treatment. I was advised to manage symptoms with over-the-counter pain relief in the meantime. The entire visit consumed several hours when accounting for phone calls, travel, and waiting time, along with an out-of-pocket cost, yet I felt the outcome did not address my needs. I subsequently experienced considerable discomfort for several days. I now face the prospect of repeating the entire process, uncertain whether a definitive diagnosis will lead to the intervention I require. I have reflected on whether private healthcare might have provided a more efficient and cost-effective resolution to my situation.

Couldn't get through on the phone line

It is frustrating that appointment availability appears limited, and telephone consultations do not seem to be readily accessible options.

Reception staff made me feel welcome and cared for

The dental practice provided excellent care. I attended as a new patient experiencing significant discomfort, and the team members were wonderful throughout. The clinician handled the procedure with great skill and efficiency, ensuring the experience was painless. I left feeling very satisfied and grateful for the kind and professional approach shown by all involved.

Quick appointment for urgent dental care

Emergency dental care provider. Exceptional service received, with no discomfort experienced during the initial phase of the treatment. The clinical team demonstrated excellent professionalism and skill. Would have preferred them as my regular dental provider.

Emergency dental appointment handled with care

I had a wonderful experience attending an NHS Dental Emergency appointment recently. The entire team demonstrated professionalism and competence in their roles, and I felt very well cared for. It's reassuring to have access to such services during urgent situations. I'm grateful for the dedication of all those working in emergency dental care.

Friendly reception made all the difference

I am genuinely uncertain why I wouldn't give the highest rating. This has been the finest dental practice I've visited throughout the UK, and I'm very grateful.

Pleasant staff made emergency appointment straightforward

I had an emergency dental visit at this practice. The clinical staff members were friendly and provided excellent care. I was entirely satisfied with my experience.

Reception staff made me feel genuinely welcomed

I have interacted with a member of the front desk team on several occasions. This individual is absolutely brilliant, extremely compassionate, and consistently goes above and beyond to provide assistance. They are generally pleasant to work with and are clearly a valuable asset to the practice.

Online queue system left me frustrated and disappointed

The appointment booking system is incredibly frustrating—it seems harder to secure a slot than one might expect. The online queue system is problematic, as it disconnects unexpectedly. Waiting in queue positions for extended periods without progression is bewildering, only to ultimately be informed that no appointments are available. However, when appointments can be obtained, there are some genuinely excellent clinicians working at the practice who provide outstanding care.

Helpful support with baby registration process

This is a 5 star review for the reception staff member who assisted me today. They were extremely helpful in supporting me with registration and scheduling appointments for my child. I would like to express my gratitude and suggest that management consider recognising their excellent service. Thank you.

Long wait for telephone appointment availability

I had a frustrating experience trying to arrange a consultation. When I called early in the morning to request a telephone appointment, I was informed that no slots were available for several days.

Helped me navigate a difficult health situation

I am very grateful for the assistance provided in resolving matters with the hospital and for the considerable effort made through multiple communications. I was eventually able to obtain the support I required during a challenging period with my health. The staff member I worked with demonstrated genuine kindness and compassion, guiding me through each step of the process. The clinician I consulted with was equally kind and supportive throughout.

Refused emergency appointment when I needed it

The staff demonstrated a lack of courtesy during my visit. I was unable to obtain an urgent appointment for a necessary medical test related to my ongoing treatment. I have decided to seek care at an alternative practice.

Helpful reception staff made booking easier

Thank you for your cooperation and coordination. The staff member I saw was very helpful and provided me with considerable assistance. I really appreciate their hard work and dedication.

Patient services team member went above and beyond

Hello Everyone, This review is specifically for the member of the patient services team who demonstrated excellent customer service. A special mention to the individual who consistently assisted us with our inquiries and went above and beyond what we anticipated. The 5 stars reflect this person's performance and not the practice as a whole.