East Durham Medical Group

Felt unheard during appointment consultation

During a recent appointment, I felt that the clinician was dismissive of established clinical guidelines and indicated they would not provide further assistance with my care. I was disappointed by what I perceived as a lack of adherence to expected standards of patient care during this encounter.

Couldn't get through on the phone all day

I have been on hold for an extended period while attempting to contact the practice regarding a prescription refill and have been unable to reach anyone. Due to mobility difficulties, I am unable to visit in person, and my medication supply is running low.

Hard to book appointments, always running late

This practice has been disappointing to deal with. Obtaining an appointment is extremely challenging, and when one is secured, there are frequently significant delays. One of the branch locations appears to have very limited opening hours. Overall, the service has not met expectations.

Receptionist helped me get same-day appointment

Called seeking guidance without expecting to be seen, but the reception team member was incredibly supportive and managed to arrange an appointment for me that same day. I've also had conversations with clinical practitioners who demonstrated the same level of thoroughness, helpfulness and patience throughout. I wanted to express my appreciation to all the staff members across reception, clinical, and nursing roles—you're all delivering excellent care.

Complaint ignored for months without response

Visiting this practice has been disappointing. Beyond searching for information independently, there appears to be limited engagement and expertise available. A concern I raised remained unaddressed for an extended period. This reflects the standard of service provided and how patients are treated here. If you require medical support, I would recommend considering alternative options.

Straightforward appointment booking process

My health is in good shape.

Felt heard and treated with genuine kindness

Attended an appointment today. The healthcare professional who conducted my consultation was absolutely wonderful, so compassionate and considerate. Honestly, I struggle to find the words to express how incredible they were. I have significant anxiety around medical settings, and they treated me with such kindness and helped me feel more at ease. Thank you!

Reception staff dismissive of documented health concerns

I have been experiencing ongoing discomfort and sleep difficulties despite having documented health concerns that I believe require surgical intervention. I feel that the practice has focused on administrative procedures rather than thoroughly addressing my situation. Although diagnostic imaging has been obtained, I do not feel my concerns have been adequately investigated. Additionally, I am frustrated that certain test results showing abnormal readings have not been properly explored or discussed with me. I am worried about my health and feel my concerns are not being taken seriously. I would have greater confidence in receiving better care elsewhere.

Prescription mix-up left me without medication

I have been extremely frustrated with my recent experience. I waited nearly three weeks to receive my test results, which caused considerable concern. Additionally, my prescription was sent to an incorrect pharmacy location, leaving me without my medication for an extended period. When I raised these issues, I felt my concerns were not taken seriously, and the response I received was dismissive rather than helpful.

Couldn't get my prescription sorted out

Unable to obtain a prescription at this practice.

Couldn't get through on the phone

Not a satisfactory experience.

Appointments always available when needed

I can honestly say this is the best medical practice I have ever attended. Appointments are consistently available and both the reception staff and clinical team are highly professional and considerate. I would strongly recommend this practice to others.

Struggling to book an appointment here

It is difficult to obtain appointments with medical professionals at this practice.

Booking appointments takes far too long here

It would be preferable to seek healthcare elsewhere rather than at this practice, as the service is considerably slower and more complicated than alternative options. Obtaining necessary medications through unofficial channels appears simpler than navigating the proper prescription process through this surgery. The extended waiting periods to secure an appointment are frustrating and inconvenient. It would be advisable to consider transferring to a different practice, as this one falls well short of acceptable standards. The nursing staff and pharmacy team do provide a notably better standard of service compared to other areas of the practice.

Staff dismissive about chronic pain management concerns

The staff display a notice requesting respectful treatment, yet my experience suggests they were dismissive toward patients seeking assistance for serious pain issues. I felt my concerns about severe back pain were not taken seriously, and I was told that appropriate pain management could not be provided due to addiction concerns. I believe the clinical priorities were misaligned, with what seemed like greater attention given to minor ailments rather than significant spinal issues. I found the overall approach to patient care fell short of what I would expect from healthcare professionals. The experience felt dismissive and left me without adequate support for my condition. I felt unheard when advocating for my own healthcare needs, and I believe the service failed to provide appropriate care. This experience has left me very dissatisfied with the practice overall.

Dismissive staff and forgotten blood test reminders

The practice has not met my expectations. I have not received the regular monitoring I was supposed to have, with a significant gap in appointments. The staff and clinicians have come across as dismissive and discourteous during my interactions with them.