East Hill Surgery
Average! (82 reviews)
Average! (82 reviews)
Patient feedback reflects a mixed experience across the practice. Many patients report positive interactions with clinical staff who demonstrate thorough care, clinical expertise, and compassionate approaches. Walk-in morning appointments are valued, and several patients highlight responsive service and continuity of care over extended periods. However, significant access challenges emerge as a consistent concern, with patients describing difficult appointment booking, problematic phone systems, and lengthy waiting times to reach reception.
Communication issues between clinical and administrative teams are noted, alongside reports of rushed consultations and inadequate investigations in some cases. Reception experience varies considerably, with some patients finding staff welcoming and professional whilst others describe dismissive or unhelpful interactions. Several patients report feeling their concerns were not fully explored or taken seriously, leading some to seek care elsewhere.
The practice appears to operate under resource constraints that may affect service consistency. Whilst individual clinicians receive praise for their dedication and attentiveness, systemic challenges around appointment availability, phone accessibility, and coordination between teams present barriers to patient experience. The feedback suggests the practice would benefit from addressing booking systems, reception responsiveness, and ensuring adequate consultation time for all patients.
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Patient feedback reflects a mixed experience across the practice. Many patients report positive interactions with clinical staff who demonstrate thorough care, clinical expertise, and compassionate approaches. Walk-in morning appointments are valued, and several patients highlight responsive service and continuity of care over extended periods. However, significant access challenges emerge as a consistent concern, with patients describing difficult appointment booking, problematic phone systems, and lengthy waiting times to reach reception.
Communication issues between clinical and administrative teams are noted, alongside reports of rushed consultations and inadequate investigations in some cases. Reception experience varies considerably, with some patients finding staff welcoming and professional whilst others describe dismissive or unhelpful interactions. Several patients report feeling their concerns were not fully explored or taken seriously, leading some to seek care elsewhere.
The practice appears to operate under resource constraints that may affect service consistency. Whilst individual clinicians receive praise for their dedication and attentiveness, systemic challenges around appointment availability, phone accessibility, and coordination between teams present barriers to patient experience. The feedback suggests the practice would benefit from addressing booking systems, reception responsiveness, and ensuring adequate consultation time for all patients.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Andrea S.
6 years ago
Great!
Friendly staff and convenient open morning surgeries
I have been a patient at this surgery since birth. The staff have consistently been pleasant and welcoming. I always request to see the same clinician as I find them to be excellent. I also appreciate the availability of open morning surgeries. Please continue with this good standard of care.🙂
Dave L.
6 years ago
Excellent!
Walk-in mornings make appointments less stressful
I regularly recommend this practice and speak positively about it whenever I have the opportunity. I particularly appreciate the walk-in morning appointments that are available. Over the course of several years that my family and I have been attending, we have consistently experienced a high standard of care and attention from all members of the team. The clinical staff have been instrumental in managing serious health concerns for family members on multiple occasions, and have demonstrated thorough attention to detail when investigating potential health issues. On each visit, whether with different practitioners or returning to familiar faces, we have received considerate and attentive care. The team comes across as approachable and genuinely committed to providing comprehensive support to their patients.