Morrill Street Health Centre

Impossible to get through on the phone

This practice appears to be overwhelmed with its current patient numbers. Getting through by phone proves extremely difficult, and when contact is finally made, available appointments are often unavailable regardless of the reason for calling. The reception staff seem to lack compassion and professional communication skills. I would not recommend this practice.

Long phone queue, unhelpful callback solution

Called at opening time and it took over a hundred attempts to get through. Once I finally connected, I was informed that all available telephone appointments had been allocated and was advised to try calling back at the start of the week. When I expressed concern about potentially facing the same situation on Monday, I was told there was little that could be offered and that I should attempt to call again then.

Wrong street address on Google maps

The location information on mapping services directs visitors to an incorrect street. The actual vehicle access point is situated on Morrill Street.

Hard to book appointments at this practice

The practice appears to be very busy, making it challenging to secure an appointment. Even when calling shortly after the lines open and persisting for an extended period, appointments are often reported as fully booked, with patients advised to attempt booking again the following day.

Impossible to reach and no appointments available

It has been difficult to reach the practice by telephone. When contact is eventually made, I am frequently told that the timing of my call is unsuitable. Appointment availability appears to be consistently limited. I would not recommend this practice based on my experience.

Couldn't get through on the phone at all

I registered at this practice but experienced significant difficulty getting through by phone, with numerous attempted calls going unanswered. When I attended in person for an appointment, I was directed to attend an alternative facility instead. The overall atmosphere and service left me feeling uncared for and unwelcome. I would not recommend this practice to others.

Finding the surgery wasn't straightforward

The surgery's location can be tricky to find by vehicle, as the main approach is from one particular direction, with access best gained from an alternative route. Navigation apps sometimes direct visitors to a nearby street that does not lead to the practice, which can cause confusion. It would be helpful if this directional issue could be resolved to make access clearer for patients.

Friendly reception made the visit pleasant

Extremely welcoming and supportive throughout the visit.

Well organised vaccination centre despite minimal service

Standard service as would be expected during the pandemic period - quite limited. The vaccination programme was well coordinated and efficiently run. I received my first dose in early spring and the second appointment followed approximately seven weeks later. The overall organisation of the vaccination service was impressive, though I did notice that one member of the security team appeared unfamiliar with proper mask-wearing procedures. X

Reception staff weren't helpful with phone calls

I was frustrated with the reception team's service. I attempted to call multiple times throughout the day but was unable to reach anyone, as the line was consistently unavailable.

Hard to get through on the phone for appointments

It can be challenging to reach the practice by telephone when booking an appointment, and there is typically a wait of several days. I usually prefer to visit in person to arrange my appointments instead.

Clean and well-organised practice

The practice maintains a clean, tidy, and well-organised environment.

Seen quickly with minimal waiting time

Attended an appointment and was called through promptly. The clinic was not particularly crowded at the time. Overall, it was a satisfactory visit.

Nurse practitioners actually listen and get things done

The nursing staff appear to accomplish more and demonstrate better listening skills.

Clean facilities and punctual appointment times

The facility is maintained to a high standard and operates smoothly during most appointments, with patients typically being seen at their scheduled time. The entrance features automatic doors that allow adequate time for wheelchair users to pass through. Toilet facilities are available and secured with a pin code for safety purposes.

Phone queue left me frustrated and unable to book

The appointment booking process is frustrating. I spent a considerable amount of time trying to reach the practice this morning, and when I finally got through, I was informed that all available slots for today had been taken and that appointments for the following day could not be booked either. It seems counterintuitive that advance bookings cannot be made while still reserving capacity for urgent cases. I recognise this is not a reflection on the reception staff themselves, but the overall system would benefit from review and improvement.

Phone lines constantly busy and frustrating

The telephone lines appear to be consistently occupied. I attempted to reach the practice multiple times over a fifteen-minute period during morning hours without success.

Phone queue made appointment impossible to book

I would give zero stars if possible. I called for an appointment at 8am and the phone was still ringing at 8:40am without being answered. While I'm sure the clinical staff are competent, the reception team seems unable to manage calls effectively. I was left without an appointment as anticipated and faced immediate travel difficulties to reach the location, which is not conveniently situated to our home, and we lack transport options. This has been very frustrating. My son requires regular medical attention and securing appointments has proven consistently difficult.

Helpful staff made me feel cared for

An excellent team. I have been attending appointments with various clinicians for several years. They demonstrate genuine care and the staff members are consistently helpful. The nursing team are particularly outstanding. The clinician I regularly see is absolutely excellent.

Late arrivals handled fairly and quickly

When I arrived slightly behind schedule, I was initially marked as absent, though I was promptly seen since the clinic had availability at that time. I appreciate the understanding shown regarding the delay. However, I was concerned that the dressing applied during my visit came away much sooner than the recommended timeframe.