East Park Practice
Bad! (46 reviews)
Bad! (46 reviews)
Patients consistently report significant challenges with appointment access, with lengthy telephone waiting times and unavailable slots creating substantial barriers to care. Booking an appointment requires extended efforts, often resulting in patients being directed to alternative services rather than receiving practice appointments. Since the practice relocated, telephone accessibility has deteriorated markedly, with calls frequently going unanswered during office hours.
Reception experience presents a mixed picture. While some staff members are described as helpful and courteous, others have been perceived as dismissive, unhelpful, and unwelcoming. Concerns have been raised about reception staff providing medical guidance beyond their appropriate scope, inaccurate information being communicated to clinical staff, and unprofessional conduct affecting patient confidence. Issues with patient confidentiality have also been documented.
Clinical care experiences vary considerably. Some patients report competent and engaged practitioners, whilst others describe dismissive consultations, insufficient attention to concerns, inadequate medication management, and poor care coordination. Communication gaps, delayed referral processing, and minimisation of health concerns have been noted. A data protection breach involving misdirected confidential medical information has also been reported. Overall, the practice appears to struggle with operational capacity relative to patient demand, with access difficulties and service quality concerns affecting patient satisfaction and trust.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Patients consistently report significant challenges with appointment access, with lengthy telephone waiting times and unavailable slots creating substantial barriers to care. Booking an appointment requires extended efforts, often resulting in patients being directed to alternative services rather than receiving practice appointments. Since the practice relocated, telephone accessibility has deteriorated markedly, with calls frequently going unanswered during office hours.
Reception experience presents a mixed picture. While some staff members are described as helpful and courteous, others have been perceived as dismissive, unhelpful, and unwelcoming. Concerns have been raised about reception staff providing medical guidance beyond their appropriate scope, inaccurate information being communicated to clinical staff, and unprofessional conduct affecting patient confidence. Issues with patient confidentiality have also been documented.
Clinical care experiences vary considerably. Some patients report competent and engaged practitioners, whilst others describe dismissive consultations, insufficient attention to concerns, inadequate medication management, and poor care coordination. Communication gaps, delayed referral processing, and minimisation of health concerns have been noted. A data protection breach involving misdirected confidential medical information has also been reported. Overall, the practice appears to struggle with operational capacity relative to patient demand, with access difficulties and service quality concerns affecting patient satisfaction and trust.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Traceybeardshaw B.
8 years ago
Bad!
Struggling to book an appointment here
It has been difficult to obtain available appointment slots at this practice.
Dave P.
9 years ago
Bad!
Impossible to book an appointment with anyone
It's incredibly frustrating trying to arrange an appointment here. The system really needs improvement, especially when patients may be dealing with serious health concerns.
Rachael B.
10 years ago
Bad!
Impossible to reach by phone or book
The telephone lines are frequently busy, making it difficult to secure appointments, and the staff interactions have been disappointing. The overall system feels inadequate and frustrating to navigate.
Nickyjade T.
10 years ago
Bad!
Impossible to get through on the phone
Attempting to arrange an appointment for my young child with a healthcare provider has been challenging, as calls either result in an engaged line or the practice is unavailable.
Kris M.
10 years ago
Bad!
Reception team unhelpful throughout appointment process
My partner has been experiencing significant abdominal discomfort for a couple of months now. Whenever we have attempted to arrange an appointment, the reception staff have been unhelpful and dismissive. Following two emergency department visits related to this issue, we remain in a waiting period for a specialist referral from the practice, which has been difficult to progress. The reception team continue to provide minimal assistance, and we feel the clinical care has fallen short of expectations. Despite paying for these services, we have received limited support, guidance, or action on the referral we urgently require. We are disappointed with the level of care provided and feel that this matter requires immediate resolution. If improvements are not made promptly, we intend to escalate our concerns through formal channels and may pursue this matter further. Very unsatisfactory.
Chris C.
13 years ago
Excellent!
Friendly reception made the visit pleasant
Excellent experience with a highly competent team