Eastbury Surgery

Nightmare wait time at customer service

Absolutely unacceptable! I wasted 2 hours and 11 minutes waiting on hold without ever reaching a representative. I made sure to call precisely at 8:30, so I cannot comprehend why I'm still left hanging after such an extended period. This is completely outrageous!

Frustrating wait times and forgetful staff

For a critical healthcare service, this medical practice is deeply disappointing. The personnel appear consistently absent-minded, with excessively prolonged telephone wait periods, giving the impression of severe understaffing. They urgently require a comprehensive overhaul. There's a complete lack of operational efficiency. The entire practice desperately needs fundamental restructuring.

Worst medical practice ever with broken phones

If I could rate this less than one star, I would. Getting in touch with this medical office is impossible. They consistently fail to answer phone calls, and despite multiple complaints about their communication, absolutely nothing has changed. Scheduling an appointment is an exercise in frustration.

Terrible doctor left me in more pain

The most disappointing surgical experience I've ever endured.

Endless waiting and zero help for my pain

Booking this surgical consultation has been an absolute nightmare. I've been suffering from sleepless nights due to intense pain and bodily discomfort. During my initial contact, they requested photos of my medical issue. After submitting them, I made four separate follow-up calls to check on my status. Each time, the receptionist promised someone would contact me within a few hours, but no one ever reached out. This clinic demonstrates complete unprofessionalism and total disregard for patient care. I strongly advise others to steer clear of this terrible medical practice.

Worst medical experience ever

This surgical experience was absolutely dreadful. The service is incredibly subpar, with excruciatingly long wait times just to have someone pick up the phone. Booking appointments is practically impossible, and even after persistently attempting to contact them for more than a week, you're ultimately brushed off and told someone will get back to you - which never happens. It's completely unacceptable for an establishment that's supposed to deliver fundamental healthcare services, and the entire operation is a complete letdown.

Wasted hours on hold with zero help

Subpar customer support with zero commitment to addressing issues, complete communication breakdown, and total absence of meaningful responses. Attempting to reach them via phone means enduring endless waiting times, only to be met with vague, circular discussions that lead nowhere. Their inability to provide clear, direct solutions is frustrating. Absolutely cannot suggest this company to anyone!

Phone support drove me crazy

Endlessly waiting, hoping they'd answer the call... but no response at all. Extremely frustrating, particularly when you're juggling a baby and have zero patience for these delays... wasted nearly half an hour 😶🙄

Long wait killed my patience

The customer service here is absolutely appalling. I wasted over a quarter of an hour just trying to reach the front desk, which is completely unacceptable 😢. The whole experience was utterly disgraceful.

Friendly staff made my surgery smooth

Outstanding surgical care. As a long-time patient, I've consistently found this practice to be top-notch. Scheduling appointments has always been seamless, and the staff demonstrates exceptional dedication and support. I truly appreciate their commitment to ensuring patient well-being and providing high-quality medical treatment.

Rude receptionist hung up on me

After spending nearly three-quarters of an hour stuck in a phone queue, I managed to connect with a receptionist to inquire about my test results. She informed me that the doctor had not yet reviewed them. When I requested to speak with a physician, given that a week had passed, she abruptly ended the call. The standard of care at this medical practice has deteriorated dramatically.

Frustrating wait and poor communication

The medical practice has seriously deteriorated. Getting through on the telephone is challenging, and if you manage it, the experience is frustrating. I successfully made contact, requested a consultation with a doctor, and the receptionist took my information, assuring me someone would respond that day. Unsurprisingly, no communication followed. A week passed with zero follow-up. My trust in this practice has been completely eroded, and this isn't a new occurrence. On the rare occasions you actually interact with staff, you're treated hurriedly and made to feel like an inconvenience.

Impossible to reach on the phone

Reaching this medical practice is incredibly challenging due to their unresponsive communication. Even when the NHS 111 service has scheduled a callback, they consistently fail to make contact. Patients frequently experience prolonged waiting times exceeding half an hour on hold. While I understand the current strain on healthcare services, this particular surgery appears indifferent to patient needs and shows no genuine effort to enhance their communication and accessibility.

Endless wait and blocked referrals nightmare

This facility is a complete disappointment. Despite not handling Covid patients, they seem perpetually overwhelmed and unresponsive. Telephone wait times are excruciatingly long, and even after scheduling an appointment, their communication remains frustratingly sluggish. The actual medical consultation is equally unsatisfactory. Dr. Cummings has consistently obstructed my specialist referrals, even those recommended by urgent care or after-hours physicians, forcing me to spend additional money on private consultations. The entire practice appears ineffective and unproductive, with no meaningful progress or resolution for patients.

Impossible to book an appointment anywhere

One star is too generous, as I'd rate this the most subpar medical facility in the entire United Kingdom. Their service is utterly deplorable, with communication being virtually impossible via telephone. Booking an appointment is a Herculean task, and even after persistent attempts spanning multiple days to connect, you're ultimately brushed aside with empty promises of future contact. It's disgracefully unprofessional for an establishment supposedly dedicated to delivering fundamental healthcare services.

Doctors changing like musical chairs

Alarmingly subpar. Their communication is non-existent, with phone lines perpetually unanswered - a problem clearly echoed in numerous other customer accounts. Even more concerning is the constant rotation of medical practitioners, with each visit seemingly introducing a new doctor. They appear to be enthusiastically embracing the trend of impersonal healthcare, perfectly embodying the government's push away from direct patient interactions. The handful of glowing reviews seem suspiciously out of sync with the overwhelming negative feedback. The stark contrast between numerous 1-star ratings and a few 5-star reviews raises serious credibility questions.

Mom's glaucoma visit was wonderfully caring

I brought my elderly mother to the Glaucoma clinic, and despite my initial skepticism based on previous reviews, I was completely surprised. The staff were incredibly compassionate and highly skilled. They were genuinely wonderful and made my mother feel completely comfortable. Although the clinic was a considerable distance from our home, requiring a 30-minute drive, every moment was absolutely worthwhile. Compared to numerous other medical appointments we've experienced, this was unquestionably the most exceptional and positive encounter.

Quick home visit saved the day

Extremely quick communication and timely medical consultation to assess my parents' health condition.

Worst medical practice in town

Regrettably, I must echo the sentiments of the four preceding reviews. Attempting to consult a physician here is an exercise in futility. The healthcare provision is utterly unacceptable. The reception staff act as an impenetrable barrier, blocking access like a red stoplight. In this locality, our National Health Service options are woefully limited. While I understand the staff are stretched thin and under immense strain, this does not excuse the substandard level of service. Patients are entitled to expect more compassionate and accessible care.

Phone never answered, months of pain

Terrible. Completely terrible. I've endured endless frustration for months, with their online consultation being utterly inadequate, and scheduling an appointment seems impossible. The phone lines are perpetually unattended; I've been attempting to reach them for months just to secure an urgent appointment. ABSOLUTELY NO ONE answers. I'm completely baffled by their consistent unavailability. Though I'm not a medical professional, my personal research has led me to believe there's a serious issue with my health, and without prompt treatment, I'm genuinely concerned about potential consequences. I've been experiencing continuous suffering and pain for MONTHS. An absolutely dreadful healthcare facility!!!!!