Eastbury Surgery

Weeks of waiting for a simple referral

I'm compelled to express my absolute dissatisfaction with the medical practice's level of care. Despite needing a dermatology referral, I've been waiting for two weeks with no progress. Each time I contact the office, I'm repeatedly told that the doctor is unavailable. Meanwhile, my skin condition continues to deteriorate. The quality of service here is utterly unacceptable and deeply frustrating.

Lost prescription and rude staff

The receptionist staff's performance was utterly unacceptable. I was forced to make repeated phone calls due to complications with my prescription that had gone missing. When I politely requested that a staff member clarify her previous statement because of poor call quality, she responded with an exasperated "ugh" and spoke abruptly before disconnecting the call. Her demeanor was completely unprofessional and she demonstrated zero willingness to assist me.

Terrible service and unanswered calls

The surgical practice's service is absolutely dreadful. I scheduled an online consultation, and not a single person bothered to contact me for an entire week, despite the matter being CRITICAL. When I visited the surgery to investigate, they absurdly claimed the doctor attempted to reach me - which is completely false. I requested they arrange an appointment for my husband with the nurse, but they pushed the responsibility back to me to make the call. Predictably, I tried multiple times, enduring lengthy waiting periods, yet received no response. The reception staff are discourteous and provide utterly useless information.

Longtime patient frustrated with booking system

I've been a patient at this practice for over three decades. The medical staff have consistently been excellent, and their nurses can draw blood, saving me a trip to the hospital. Unfortunately, their administrative systems are severely lacking. The phone lines are perpetually jammed, often requiring multiple attempts just to connect. Appointment availability is extremely limited, and the cancellation process is frustratingly archaic - you can only cancel via phone, not online. Similarly, booking appointments with nurses is phone-only, and not all patient information is digitally stored. They struggle with scheduling routine appointments, such as monthly check-ups. The earliest appointment slot is 8:30am, yet despite this early start, they consistently run behind schedule. Nurse appointments can be delayed by up to 30 minutes, while doctor appointments may run an hour late. I give 5 stars for the medical professionals' competence and skill. However, their administrative performance earns just 1 star.

Quick scheduling with friendly team

Excellent personnel. Extremely accommodating Whenever I need to schedule an appointment, they always make it possible for me

Doctors listen well but communication frustrates me

Excellent physicians who are attentive and unhurried during consultations. However, their communication channels are severely lacking. There's no email contact available, and getting through to someone requires significant waiting time. Many inquiries could easily be handled via email, but they inexplicably lack this basic communication method.

Caring doctors make this surgery great

I've been a patient at this medical practice since 2012, and while I won't claim everything is perfect, it's definitely the best healthcare facility I've ever experienced. My doctors - Dr. Cumming, Dr. Johal, and Dr. Amanda - are truly exceptional. They are incredibly compassionate, attentive, and genuinely listen to their patients. The former receptionist is excellent, and the senior nurse who administers immunizations is absolutely wonderful. To my friends, I can confidently say this medical practice is truly outstanding.

Family care that keeps us healthy

We relocated to Northwood with our two small kids last year, and the healthcare experience has been stellar. Our children consistently receive their vaccinations punctually. My wife enjoys comprehensive postnatal support, and whenever I require a visit, I receive a thorough head-to-toe examination. While there are moments when waiting times stretch a bit longer, I understand this is likely due to prioritizing more critical patient needs. Overall, I have absolutely no complaints about the medical practice's services.

Morning wait was frustrating and unpredictable

Understaffed clinic with inconsistent care quality based on the physician you encounter. If you're seeking a same-day appointment, forget calling before 2:30 pm; your best bet is to arrive early and get on the waiting list.

Referral letter mess left me frustrated

Absolutely abysmal patient support. I requested a referral letter over seven days ago, and they've made zero progress! Incredibly, they're now claiming it was processed this very morning! I'm frustrated that the receptionist seems incapable of correctly reading dates and is confusing Tuesday the 16th with Tuesday the 23rd. Additionally, our MAT 1 document remains unsigned! As a consequence, my wife hasn't received her wages, and the receptionist's only solution is for me to return at week's end!! This situation is completely unacceptable. People depend on their income to survive!

Quick help when I'm sick

I wouldn't claim it's flawless, but the app serves its purpose during urgent situations. Some appointments can be scheduled online in a short timeframe. Referrals to specialists are straightforward. The front desk staff consistently demonstrates kindness and offers excellent assistance. Most of the physicians at the practice meet my expectations - they demonstrate expertise and maintain a high professional standard. I rarely find myself in disagreement with their medical advice.

Friendly clinic but long wait times

I visited the ophthalmology center, which was pleasant, and the personnel were incredibly welcoming. My sole frustration stemmed from the extended waiting period and the time consumed by each individual diagnostic procedure.

Beautiful sunset on the beach

This is truly delightful and charming.

Rude staff and zero help getting a doctor

Abysmal service with staff providing false details and then resorting to calling patients dishonest when confronted. Absolutely unacceptable! This practice clearly doesn't merit public healthcare resources and I strongly advise seeking medical care elsewhere unless you enjoy being talked down to and having your integrity questioned. Completely enraged and STILL without access to a doctor's consultation

Jaw pain misery at this clinic

Utterly disgraceful! For nearly twelve months, I've been pursuing medical attention about my jaw issue, initially dismissed as a muscular concern. However, an X-ray clearly revealed significant bone damage. The receptionist's behavior was completely unprofessional - she abruptly interrupted while patients were waiting, and then the doctor was called out, seemingly discussing my case privately behind closed doors! I'm thoroughly disappointed with the entire practice's approach and attitude. The staff appear more concerned with displaying professional arrogance than actually addressing patient health concerns, seemingly content to let medical problems escalate rather than providing proper care and attention.

Phone booking nightmare after 15 failed attempts

My attempts to book appointments over the phone have been abysmal, with a success rate of zero out of 15 tries over an 18-month period. Each booking attempt typically requires multiple attempts. Using the digital booking system, I managed to book one appointment out of one attempt in the same timeframe. This involved navigating the cumbersome 'Patient Access' online platform, which is consistently challenging to access. Regarding critical health-related correspondence and blood tests, my success rate stands at 1 out of 3 during this period. The single successful health referral was ironically for the least serious condition. My experience-based ratings for key aspects are as follows: Receptionist Politeness: 3/5 Receptionist Effectiveness: 1/5 Doctor Consultation Quality: 3/5 Regarding my Doctor Consultation Quality assessment - this is entirely subjective, based on the coherence of the doctors' questioning. I presented an MRI scan diagnosing a specific issue, confirmed by a senior specialist, yet they seemed uninterested and suggested a blood test to investigate alternative causes. Given my ongoing struggles with this practice, my sole objective was obtaining a referral letter to seek private medical treatment. My overall impression is that this practice is fundamentally ineffective in managing medical issues, with its only utility being referrals to private consultants - which have become increasingly necessary. Regrettably, no alternative practices in the catchment area appear to perform any better... I've investigated multiple times. It seems the NHS is completely overwhelmed - a deeply disheartening situation.

Decent care with long wait times

I'm reasonably satisfied with the service to date. The wait times for scheduling could be improved, but the medical professionals are competent and supportive once you're actually seen.

Smooth procedure with caring staff

Superb surgical team who demonstrated exceptional skill in managing my discomfort with remarkable precision and care.

Friendly staff made my surgery day better

Exceptional medical procedure. Delightful physicians. Fantastic front desk staff.