Eastfield Medical Centre

Quick and helpful communication throughout

Consistently responsive and efficient when addressing inquiries through various communication channels.

Staff made me feel genuinely listened to

Outstanding team and care experience

Receptionist barriers made booking difficult

Received multiple text reminders to attend for a vaccination appointment and showed up as requested, but was declined the procedure upon arrival. I insisted on receiving the treatment before leaving. Additionally, I found it quite challenging to get through to reception in order to schedule an appointment in the first place.

Prescription staff went the extra mile

I can't thank the prescription team enough. They have gone above and beyond to sort out my prescription, also contacting me to let me know the outcome. Thank you.

Efficient booking system and friendly reception

A practice that appears to be well organised and efficiently managed.

Nobody listens about prescription dosages

I am extremely dissatisfied with my experience at this practice. I have had to contact the surgery multiple times regarding my prescription, including speaking with the pharmacy team. On each occasion, there have been errors with the dosage information for my regular medication. It feels as though my attempts to clarify these details are not being properly heard or acted upon. Additionally, obtaining an appointment has proven very difficult, with the standard response being to call back the following day.

Quick appointment with minimal waiting time

The appointment was prompt and well-organised.

Dismissed with paracetamol despite severe pain

I attended an appointment regarding severe jaw discomfort that I believe was triggered by cold weather, and I have a history of jaw surgery from my teenage years. During the consultation, I was not prescribed any medication despite being in considerable pain. Instead, I was advised to purchase over-the-counter pain relief, which I had already been taking without success. I have since increased my dosage, though this has not provided adequate relief. The ongoing pain is affecting my sleep quality, and I am struggling to manage my daily responsibilities, including getting my children to school in the mornings. I am now considering transferring my care to a different practice in the town centre.

Caring staff who genuinely want to help

I have no complaints whatsoever. The team demonstrated genuine compassion and consideration, making every effort to provide assistance.

Felt truly supported through my care

I feel incredibly fortunate to be registered at this medical centre. Both the administrative and clinical staff are outstanding, and given that I have ongoing health concerns, I could not have asked for better support than what has been provided. The care has been absolutely excellent.

Efficient practice with minimal waiting time

It's a medical practice. There's not much more to add.

Helpful staff sorted urgent prescription quickly

My grandson required a prescription for an infection affecting his foot, but his usual medical practice was unable to see him due to residency requirements. The staff at this surgery were kind enough to register him on a temporary basis, and he was seen promptly by a clinician. I was very appreciative of their helpfulness, and both the clinical team and reception staff were genuinely pleasant throughout the process.

Staff were friendly and appointments came through

I'm aware that some people have experienced difficulties with this practice, but that hasn't been my experience. Whenever I've needed to visit, I've found the staff to be courteous and welcoming, and I've been able to secure appointments without difficulty. The premises are well-maintained and contemporary, with convenient parking available nearby.

Friendly staff helped during holiday illness

I was visiting the area for a week when I fell ill. This was the only medical practice within a considerable distance that was willing to assist me. The team demonstrated genuine warmth, friendliness, and a helpful approach throughout my visit.

Reception staff went above and beyond for me

Recently relocated to the area. The team members are incredibly helpful and consistently go the extra mile. This is the finest medical practice I have attended.

Quick responses and genuinely kind staff

Always prompt in responding to myself and my loved ones, and consistently thoughtful. The entire team is excellent. Wonderful healthcare professionals and administrative staff who make you feel comfortable and supported. Much appreciated.

Staff didn't understand disability needs

The staff came across as unwelcoming when I attended with my brother who is deaf and disabled. He needed to be asked multiple times about mask requirements, which made communication difficult. I explained that I am exempt from wearing a mask so he could hear me clearly, but was then instructed to wait at the entrance rather than in the main waiting area. The waiting space itself is quite cramped with limited room. It would be beneficial if staff received better training in supporting patients with additional needs. The reception experience was particularly disappointing and felt dismissive.

Photo triage sorted us quickly without leaving work

Excellent service as always. Our concern was handled efficiently by the assessment team who reviewed a photograph we provided. A clinician called us back and the necessary medication was sent directly to our local pharmacy, completing the entire process in just over an hour without requiring us to take time away from work. We really appreciate the swift and convenient care. Thank you all for being so helpful and professional!

Staff lack compassion for chronic illness patients

Could someone please explain when the staff will begin to understand the challenges involved in caring for someone with a long-term health condition? The empathy that was previously evident at the practice seems to have disappeared. I would appreciate an answer to this question.

Felt reassured by safety measures in place

The practice has implemented appropriate measures to ensure patient safety.