Eastfield Medical Centre
Average! (48 reviews)
Average! (48 reviews)
Feedback reflects a mixed experience across the practice, with notable variations in service quality. Many patients report positive interactions with courteous reception staff, compassionate clinical care, and efficient appointment availability, with some describing same-day appointments and prompt responses to health concerns. The practice environment is generally well-maintained with good facility standards.
However, significant challenges emerge across multiple service areas. Patients consistently report difficulties accessing appointments through telephone booking, with extended waiting times and calls going unanswered or disconnecting. Prescription management presents a recurring concern, with multiple reports of dosage errors, delayed processing, and gaps in medication supply despite follow-up contact with the practice. Communication regarding appointment details has been inconsistent, and some patients describe reception experiences as dismissive or lacking compassion, particularly those with additional support needs.
Recent disruption due to building unavailability has impacted service continuity, though some patients acknowledge management efforts to maintain care through temporary arrangements. Staffing challenges appear to underpin several service issues, affecting both responsiveness and consistency. While many patients express confidence in clinical care quality, concerns about appointment access, prescription handling, and reception courtesy suggest systemic pressures requiring attention to restore service reliability across all touchpoints.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback reflects a mixed experience across the practice, with notable variations in service quality. Many patients report positive interactions with courteous reception staff, compassionate clinical care, and efficient appointment availability, with some describing same-day appointments and prompt responses to health concerns. The practice environment is generally well-maintained with good facility standards.
However, significant challenges emerge across multiple service areas. Patients consistently report difficulties accessing appointments through telephone booking, with extended waiting times and calls going unanswered or disconnecting. Prescription management presents a recurring concern, with multiple reports of dosage errors, delayed processing, and gaps in medication supply despite follow-up contact with the practice. Communication regarding appointment details has been inconsistent, and some patients describe reception experiences as dismissive or lacking compassion, particularly those with additional support needs.
Recent disruption due to building unavailability has impacted service continuity, though some patients acknowledge management efforts to maintain care through temporary arrangements. Staffing challenges appear to underpin several service issues, affecting both responsiveness and consistency. While many patients express confidence in clinical care quality, concerns about appointment access, prescription handling, and reception courtesy suggest systemic pressures requiring attention to restore service reliability across all touchpoints.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Stu P.
5 years ago
Bad!
Prescription error wasn't corrected after calling twice
I was prescribed a daily dosage and received a prescription for a total quantity that appeared insufficient based on the recommended amount. At £10 per prescription, this would result in significant weekly and monthly costs. I identified what seemed to be an error, contacted the practice twice to confirm it had been corrected before collecting the medication from the pharmacy. The prescription I collected still did not appear to provide adequate supply for the intended period. I found the interactions with staff to be unhelpful, and felt frustrated by the overall situation given the expense involved.
Joe M.
5 years ago
Bad!
Early morning calls without consideration
Who calls someone's home at 8 o'clock in the morning!!! And then lets the phone ring continuously for about 5 minutes straight!!!! Inconsiderate behaviour!!! Calls should be made after 10 o'clock, or before that time only if it's urgent. If there's no answer after a minute of calling, the line should be disconnected. There's no need to keep ringing repeatedly for 5 minutes on end!!!!
Raymond R.
5 years ago
Bad!
Still waiting for appointment confirmation
Still awaiting contact regarding a vaccination appointment.
Steve A.
6 years ago
Excellent!
Staff made me feel genuinely valued
Outstanding team members, outstanding care and a true asset to the profession. Following my recent visit, I cannot commend the service and team highly enough, thank you!
Tony L.
7 years ago
Excellent!
Kindness and compassion through difficult times
My spouse and I have been registered at this practice since we relocated to the area in the late 1980s. We have consistently experienced kind and thoughtful care throughout our time as patients. There have been rare instances where issues have arisen, though these have been promptly addressed. (Not always attributable to the practice!) My spouse passed away recently and I remain deeply grateful for the compassionate, considerate and professional support that was extended to both of us during that time. I am happy to give them the highest rating.
Rob F.
8 years ago
Average!
Hard to book appointments at this practice
It's a medical and dental practice. Like many similar facilities, there are difficulties in securing appointment slots.
Dan M.
10 years ago
Excellent!
Friendly local surgery with quick appointment access
A welcoming neighbourhood medical practice. Relocated here from another surgery in town for better accessibility. The clinical staff demonstrate genuine concern and provide helpful support, with appointments available promptly and often on the same day as requested.
Sandra I.
10 years ago
Excellent!
Receptionist sorted problems out straight away
The reception staff were very courteous and resolved any issues promptly. Some of the clinicians appeared more available than others, though I recognise they are often under considerable time pressure. Despite this, the practice manages to address health concerns relatively quickly. Overall, it's a good facility with various support services available.