Eastwood Group Practice

Frustrating waste of time and medical resources

After spending time on a phone call at 8 AM and navigating their online scheduling system for an appointment, I was simply redirected to a pharmacy to collect medication without ever speaking to a medical professional. Completely pointless.

Tricky but effective phone scheduling strategy

Call the callback service when reaching out at 8am. Alternatively, contact them on Monday at 11am and request a prebookable appointment that can be scheduled within the current week.

Exceptional medical care that keeps me marathon-fit

Lately, consulting multiple general practitioners has proven to be advantageous in my experience. The entire medical team offers insightful and practical health guidance, while still respecting, as Sarah Zaidi points out, individual "choice". This is an exceptionally proactive healthcare approach that absolutely merits a perfect score without question. At 57, I'm capable of running marathon lengths - which speaks volumes about the effectiveness of their approach.

Compassionate nurses made my hospital stay comfortable

The nursing staff were exceptional, and the overall care provided was outstanding.

Endless waiting and frustration with booking appointments

Even with the new phone queuing system in place, scheduling an appointment continues to be an incredibly frustrating experience. Waiting in line at position 18/19, only to be told to "call back at 8am tomorrow" has essentially become my unwelcome daily ritual.

Total loss of faith in this place

You have more chance of winning the lottery, if you can get past the jumped up self important women hiding behind the screens!!!

A very poor experience.

I’ve been in pain for four weeks. Tried anti-inflammatory off counter tablet. Called to mss as decent appointment to be asked if it was an emergency, said no. Was told no appointments!!!! This after a 30 minute hold on the phone.

Terrible medical practice with zero patient care

I had to persistently argue with a doctor to finally get blood tests, and it turned out I require lifelong medication. Booking appointments is nearly impossible, and their online services are completely unreliable, leaving me without access. I accidentally unregistered my child and had to re-register (which I only discovered while trying to book an appointment, as no information was provided). I submitted a complaint about the original doctor and received absolutely no response. They wanted me to redo blood tests, but I was told by a nurse that only a doctor could issue the form. After multiple phone calls attempting to pre-book a consultation, I was instructed to call in the morning. Eventually, I went in person and discovered that afternoon/evening receptionists are significantly more helpful than morning staff - they printed my blood test form without any issues. Overall, most staff demonstrate zero bedside manner, compassion, understanding, or empathy towards patients, which is appalling. To make matters worse, no one added my lifelong medication to my repeat prescriptions, so when they reissued it, I now have 18 months' worth. It's absolutely unbelievable how these individuals can be considered "care" providers - the irony is beyond comprehension!

Quick and caring medical service

When you ring up early in the morning, you'll enter a telephone waiting line that informs you of your current spot. I consistently succeed in securing a consultation on the same day I make contact. The medical professionals strike me as extremely competent and supportive.

Impressive customer service upgrades at medical practice

I'd like to highlight the significant progress made by EGP lately. A notable enhancement is the updated phone system that informs callers about their queue position. Additionally, there appears to be increased appointment accessibility and more flexible booking options. The front desk personnel now seem more compassionate and consistently demonstrate a cooperative attitude. Kudos to the team for these positive changes.

Terrible service and unhelpful staff avoid at all costs

Their customer service is completely useless. Every time you attempt to contact them or schedule a consultation, they simply redirect you to 111 without any real assistance or resolution.

Morbid yet efficient medical service for deceased clients

If law enforcement forcibly enters your residence and discovers your lifeless form, you can be confident that a medical professional will promptly arrive to officially document your demise.

Frustrating prescription nightmare with zero resolution

After being told the printer was malfunctioning and my prescription would be electronically transmitted to the pharmacy, I've made three separate trips to collect my medication and made two phone calls to the medical office. Despite all this effort, I still haven't received my prescription, and it's now been almost a full week since my initial appointment.

Frustrating healthcare that fails patients completely

Steered clear of seeking medical help because I'm certain I'll either fail to secure a slot on my sole free day or endure a prolonged wait for a sensible resolution to my health concerns. Particularly when confronting highly sensitive issues, the experience leaves you feeling dismissed or overly dramatic... Improve the scheduling process! Enable patients to arrange consultations via telephone ahead of time.

Impossible booking nightmare at this medical practice

Getting a slot at this clinic is like trying to score tickets to the most sought-after music festival - practically impossible.

Frustrating wait times make healthcare feel impossible

Scheduling a medical consultation has become an absolute farce.

Terrible service and doctors at this medical practice

Scheduling an appointment is a constant struggle as patients must all ring simultaneously at 8am, with the line perpetually busy until around 8:20, after which you're typically informed all slots are already taken - an utterly absurd arrangement. The medical staff rotation is chaotic, offering zero consistent care. My most recent interaction with Dr Latif was particularly appalling - their approach was demeaning, disrespectful, and so distressing that I was reduced to tears, completely undermining the seriousness of my medical condition. If alternative healthcare providers were available, I would have switched long ago, but it seems widespread reviews suggest similar disappointing experiences across the board. This practice deserves even less than the single star I'm reluctantly awarding.

Terrible customer service and zero communication

Are phone calls something you actually handle? Or are these offices merely decorative setups with no real intention of communication? I'm simply curious about this situation!

Frustrating clinic with terrible phone booking system

Scheduling a consultation is challenging, with their phone lines consistently jammed during morning hours