Eastwood Primary Care Centre

Caring Doctors Who Actually Listen

I've been a patient at this medical practice for a while now, and I believe they deserve more recognition. They're prompt in reaching out and making referrals when necessary. Every staff member, from the physicians to the reception team and nursing staff, demonstrates exceptional professionalism and genuine compassion. Kudos to them for maintaining such high standards of care! 😊

Frustrating wait at the clinic today

Arrived 10 minutes past my scheduled time, and they were willing to accommodate me. However, they seem perfectly content to keep patients waiting for half an hour without concern.

Compassionate Care During My Diabetes Diagnosis

Despite my recent diabetes diagnosis, the NHS staff here have been truly remarkable. Their compassionate approach and professional treatment have provided me with immense comfort and support. While no one wishes to find themselves in such a medical circumstance, the extraordinary care they offer helps to alleviate the emotional burden of this challenging health condition.

Trusted Family Care for Three Decades

Throughout our three-decade relationship with The Eastwood Primary Care Centre, my wife and I have consistently experienced exceptional medical service. The entire staff—from physicians to nursing personnel and front desk representatives—have unfailingly demonstrated remarkable professionalism, warmth, and attentiveness. Whenever urgent medical needs arose, such as immediate consultations, diagnostic procedures, or specialist referrals, the practice responded with remarkable speed and thoroughness. We hold this medical facility in the absolute highest regard and cannot overstate our deep appreciation for their outstanding care.

Friendly Staff Saved My Healthcare Experience

I am thoroughly impressed with this medical practice, having previously experienced subpar treatment elsewhere. Since switching, this surgery has been exceptional - they go above and beyond, with staff who are consistently accommodating, welcoming, and genuinely respectful. My daughter's recommendation has proven invaluable, and I am confident that my healthcare will be managed with the utmost professionalism and care. I am sincerely grateful to the entire team for their outstanding service.

Receptionists Ruin What Used to Be Good

You'd expect a return to normalcy post-pandemic, but instead, they've implemented this ridiculous telephone screening process that's completely out of step with how the rest of society is operating. The receptionists, in their typical condescending manner, are essentially acting as gatekeepers to medical care, wielding an inappropriate level of power over patient access. This used to be a quality medical practice before merging with Church Street and unfortunately adopting their staff's terrible attitude.

Grateful for 40 Years of Compassionate Care

I want to express my heartfelt gratitude to the entire medical team - doctors, nurses, and staff - for the exceptional care provided to my husband and myself throughout our 40-year journey. Despite facing challenging periods in recent years, we have consistently received the most compassionate and outstanding support imaginable. My deepest thanks to each and every one of you. Mollie John Lewis.

Quick Care with Reasonable Wait Times

The medical staff at this facility are top-notch. While there can be occasional delays in waiting times, the overall quality of care is excellent.

My Trusted Family Doctor for Decades

I've been with this medical practice for around 26 years, and they consistently impress me. Their team is attentive and flexible when needed, demonstrates excellent clinical decision-making, and maintains a modern, efficient operation with contemporary communication and scheduling technology. They offer a wide array of medical services, with doctors who have expertise in particular areas of healthcare. Having compared them with other practices through my family's experiences, EPCC stands out as exceptional. In my assessment, they represent the pinnacle of primary care providers.

Doctors Who Truly Listen at This Practice

Exceptional medical procedure performed by outstanding physicians who genuinely pay attention to patient concerns. The practice provides an extensive array of healthcare services, with numerous doctors demonstrating deep expertise in prevalent medical issues.

Friendly Team Helped Me Through Tough Moment

The team was exceptional, navigating challenging conditions with remarkable skill. I received attentive and caring service throughout my experience.

Quick and Friendly Care at Eastwood

Exceptional service today at Eastwood Primary Care. Every staff member I interacted with was incredibly courteous and remarkably proficient. Truly impressed by their professional approach and helpfulness.

Long Wait, No Appointment at Local Practice

Spent nearly a quarter of an hour waiting to schedule an in-person medical consultation. The front desk staff adamantly refused my request, instead suggesting a phone consultation, which I found completely unsatisfactory. I'm deeply concerned about the current state of our healthcare system.

Frustrating Wait for a Simple Doctor's Appointment

After battling a persistent cold and respiratory issue for nearly a month, I contacted the NHS 111 service, who suggested consulting my physician. My spouse attempted to schedule a consultation, but was informed they needed to speak with me directly. Upon my call, I was informed that no appointment would be granted, and a doctor would contact me only if deemed necessary. Ultimately, I concluded that visiting the hospital was my most viable solution. It's no mystery why so many individuals end up at the Accident and Emergency department when faced with such bureaucratic obstacles.

Pharmacy Messed Up My Medication Again

Completely unable to manage a simple recurring medication request correctly

Waiting 20 Minutes to Be Told No Appointments

Giving just 1 star because that's the lowest possible rating. Called at 7:59 AM, stuck 10th in the queue, and the surgery doesn't even open until 8 - how does that work? Tried speaking with reception about seeing a doctor, only to get the runaround: "No appointments available, but a doctor will call you to schedule." An on-call physician rings back, and when I explain my situation, he says, "I'm just the emergency doctor, you need to book through reception." Right back where I started. Called reception again, now 12th in line, wasting another 20 minutes, only to be told no appointments are open until November? November?! When I stress my need to see a doctor today, they mumble and suggest a slot a week from now. Absolutely useless. This is a prime example of the NHS's complete dysfunction and total inability to provide basic healthcare. Looks like I'll have to pay privately - the service is utterly deplorable.

Quick ultrasound scan with no delays

Just to balance out a particularly negative review of this facility. I had an ultrasound scan scheduled today. Although it was further from my usual location, I rearranged my appointment here because the original slot in Ruddington was inconvenient. Being familiar with the area, I had no trouble finding the place. There's no dedicated parking, so I parked on a nearby street. This wasn't really an issue. The only minor challenge was the check-in process - and that was due to other patients, not the staff. My own medical practice experiences similar situations when people refuse to use online booking and instead engage receptionists in lengthy conversations instead of simply accepting the offered appointment. After the first two of three people ahead of me finished their discussions (taking over 10 minutes), I was checked in within 10 seconds. I would have been processed even faster if not for these other patients occupying the reception desk. My appointment was precisely on time, and the scan was performed quickly and professionally. There are absolutely no problems with this medical center. It closely resembles my Ruddington center in terms of efficiency, cleanliness, comfort, and overall quality. It also shares the same challenges with patients causing unnecessary delays at the reception desk - which is not the facility's fault. I truly sympathize with the receptionist who must endure patients unfairly blaming her for their own inconveniences.

Friendly Nurses Made My Day at Church Street

The nursing staff at Church Street are absolutely exceptional—compassionate, welcoming, and incredibly competent. I couldn't possibly speak more highly of their outstanding care and professionalism.

Quick breakfast stop on road trip

Satisfactory

Quick, Efficient Care at This Medical Center

Hands down, this medical facility is top-notch. Their professionalism is impeccable, they're direct and efficient, and you never spend hours in the waiting room. I'm genuinely going to regret not having access to this clinic when I relocate.