Eden Park GP Surgery

Terrible Customer Service During My Urgent Call

FACED A CRITICAL SITUATION AND THEIR CUSTOMER SERVICE WAS COMPLETELY UNRESPONSIVE, LEAVING ME STRANDED ON HOLD FOR OVER AN HOUR DESPITE BEING FIRST IN LINE. THIS IS UTTERLY UNACCEPTABLE AND THEY SHOULD BE DEEPLY EMBARRASSED BY THEIR TOTAL LACK OF PROFESSIONALISM.

Endless Wait for Basic Medical Care

Absolutely terrible. Attended a medical consultation where I was assured I'd receive prescriptions for pain relief and antibiotics. When I requested the script to be printed, they were unable to comply!? They directed me to collect it through the NHS pharmacy. After five hours, I'm still waiting. Attempting to contact them by phone was equally frustrating. Eighteen minutes on hold with no response. This is a complete embarrassment and I sincerely hope it's not representative of standard NHS care. I strongly advise steering clear of this medical practice if you require any medical assistance.

Not Worth My Time or Money

Can't comprehend how this establishment manages to stay in business.

Dirty Waiting Room with Endless Blood Test Questions

I was referred to this clinic by my primary care physician for an urgent consultation. One phrase captures it: absolutely appalling. The facility is a poorly converted residential property with an outdated, mismatched interior, thin worn carpets, and zero security measures. The environment is visibly unclean. I was completely mortified upon entering, and the waiting area was so dusty you could practically feel particles hanging in the atmosphere. I'm utterly astounded that this establishment passes as a medical practice and genuinely believe it should be shut down immediately. My pre-scheduled appointment resulted in a wait time of 85 minutes. Two nurses repeatedly circulated the room, constantly interrupting patients to inquire about blood tests - I was personally interrogated four times by the same staff members within a single hour! This medical center absolutely must be closed. I would never consider returning.

Missed Deep Vein Thrombosis at Local Surgery

I've been a patient at this surgery for a decade, but it has seriously deteriorated in recent years. Booking an appointment is now impossible without a smartphone or computer. What about elderly patients or those with accessibility challenges? Getting a doctor's appointment is practically unattainable. Patients are routinely seen by nurses instead. When I brought my elderly father recently, a nurse examined his swollen calf and, despite his pain description, incorrectly diagnosed varicose veins. She recommended cold compresses and compression socks, which he explained he couldn't tolerate due to pressure sensitivity, and suggested paracetamol. The following day, I had to rush him to A&E, where they discovered a serious deep vein thrombosis between his groin and knee, requiring urgent tests, scans, and medication. I'm thankful we sought emergency care, as this condition could have been fatal. The nurse was completely incompetent, dismissive of his symptoms, and even reprimanded me for not indicating on the booking form that I would translate (despite no option existing to note this without specifically requesting an interpreter). This is just one example of their poor care. I've also had a terrible experience with a GP regarding my 12-year-old. The doctor listened but documented notes that captured barely a fraction of the concerns we raised. Obtaining a blood test is like begging, even with a child appearing pale, exhausted, and lethargic.

Doctors Vanished from My Once-Great Surgery

What a disappointment, as I previously sang praises about this medical practice's exceptional quality. Over the past year, everything has drastically changed. Securing an appointment seems impossible, with wait times stretching endlessly and a complete absence of in-person consultations. They consistently attempt to substitute genuine appointments with impersonal telephone calls. Despite having abnormal blood test results, no medical professional reached out to investigate or request retesting - I personally discovered these concerning findings through the NHS app. The clinic now feels eerily empty, populated only by nursing and administrative staff, with patients seemingly vanished into thin air. Only a lone nurse drawing blood remains, a stark contrast to the wonderful doctors who once made this surgery truly outstanding and welcoming. It's truly heartbreaking to witness such a decline in what was once an exceptional healthcare provider!!

Long Wait and Dirty Carpet at Surgery

Not my typical medical center: I have no intention of coming back. Yesterday, I was redirected from my regular clinic (without explanation): I lingered 45 minutes past my scheduled time and, upon realizing two more patients were ahead of me, I departed. Today I was summoned back (bearing in mind I potentially have a respiratory infection). This time the wait was a mere 30 minutes. The temporary physician made a reasonable effort (though my GP wife noted some professional shortcomings), but the practice itself raises concerns: why does it appear visibly unclean, and why is the waiting room carpet held together with adhesive tape. The overall atmosphere feels unkempt and unwelcoming. The reception staff could benefit from improved training, and some might need enhanced language skills. Definitely not a commendable medical practice.

Quick and Easy Morning Blood Draw

Welcoming personnel. Suitable for laboratory blood work.

Long wait, frustrating afternoon at clinic

I spent over 90 minutes in the waiting room before being called in to see the physician.

Quick, Painless Blood Draw This Morning

The phlebotomist who drew my blood was exceptional, and I'm truly grateful for her excellent service today.

Quick help when I wasn't feeling well

I reached out to the clinic recently after signing up due to feeling unwell. The incredibly kind gentleman at the front desk was incredibly supportive and managed to schedule me for a consultation the following day. I truly regret not catching his name, as he was absolutely wonderful - thank you so very much! Xx

Staff's Rudeness Ruined My Trip

A shining example of complete and utter professional ineptitude

Ruth Made My Blood Draw Painless

I recently underwent a blood draw and want to express my immense gratitude to Ruth! She was truly exceptional. As soon as I settled into the chair, her warmth and compassion immediately helped calm my anxiety. Typically, I'm quite nervous around needles, but Ruth's expertise and delicate touch made the procedure virtually painless – I hardly noticed anything happening! Her welcoming and supportive attitude completely transformed what could have been a nerve-wracking experience. Thank you, Ruth, for turning a potentially intimidating medical procedure into something smooth and stress-free. Your outstanding professionalism and genuine care did not go unnoticed! ☺️

Quick and Painless Blood Draw with Therese

I had my blood drawn today by a wonderful phlebotomist, and it was truly the most efficient and painless blood draw I've ever experienced. Big thanks to Therese. The only minor issue was the clinic's layout, which lacked visible front desk staff. I only found out where to wait because I happened to bump into an employee who directed me to the reception area. The check-in kiosk was confusing, stating that blood draw patients didn't need to check in, which left me uncertain about how they would know I had arrived for my appointment.

Same GP Every Time, Super Convenient

Excellent patient care, particularly because I consistently see the same general practitioner. Medication refill processes are typically handled swiftly and efficiently.

Frustrating online booking for simple ear issue

The recently introduced online booking platform is frustrating. I'm finding it incredibly challenging to navigate through the numerous questions just to schedule a consultation for my ear infection.

Doctors Surgery Lost Its Personal Touch

I've been a patient at this medical practice for an extended period and can genuinely attest that they were once exceptional, frequently praising the quality of my healthcare providers. Sadly, since the pandemic, their service has drastically deteriorated. Communication is nearly impossible, scheduling appointments has become challenging, and their current approach feels impersonal and robotic. I wasted half an hour on hold just to reach a department that wasn't even related to Eden park, and their staff demonstrated zero willingness to assist. They're aggressively pushing automation, completely eliminating any sense of personal connection. This is precisely the opposite of what you want from a community medical practice. I strongly advise exploring alternative healthcare providers, and I myself am actively seeking a new medical practice. It's truly disheartening that the quality of care has declined to such an extent.

Terrible Service at This Health Clinic

Completely disengaged, careless, and indifferent. Appears more like a profit-driven enterprise than a genuine healthcare facility.

Quick and helpful care at eden park

I'm thoroughly delighted with the care provided by eden park surgery. Scheduling an appointment was incredibly straightforward, and arranging my blood test was equally seamless. The overall level of service was truly outstanding. My sincere appreciation to the staff.

Terrible Booking Process at This Office

I'm utterly perplexed by the role of the reception staff here. What exactly are they compensated for? They seem completely ineffective at facilitating even the most basic appointment scheduling, whether in person or via telephone. I was given a booking link, clearly indicated my preferred timing, yet the system only permits same-day appointments. When I attempted to clarify this with a phone call, I was simply told to ring on the day of service - which makes absolutely no sense.