Eden Park GP Surgery

Long Wait for Asthma Nurse Appointment

I arrived for my Asthma assessment with a nurse, punctually showing up 5 minutes early and checking in with the friendly receptionists. After waiting 25 minutes beyond my scheduled time, and observing only four people, mostly for blood tests with another nurse, I approached reception to inquire about my appointment status. They consulted the nurse, and shortly after, I was called in. My greeting was met with minimal engagement - no eye contact, and I had to seat myself. The nurse asked if I had just finished work, and when I explained I'd been gardening, she remarked that I seemed in a hurry, which caught me off guard. I clarified that while I wasn't rushing, I had limited time and was already 20 minutes past my appointment slot. Her response felt dismissive. When I questioned the 15-minute gap between her patients, she merely confirmed the timing without acknowledging the delay. Her demeanor suggested indifference. Feeling increasingly frustrated, especially having completed the online questionnaire earlier, I decided to reschedule. Her casual "okay" response further confirmed my disappointment. Whether she was having a difficult day or simply didn't care, this experience was far below my expectations, particularly from a surgery I've trusted for 28 years. While the reception staff remain helpful, this interaction, coupled with an already frustrating automated phone system, significantly undermines my confidence in their patient care.

Friendly Team Helped Me Fast

Incredibly supportive employees and prompt assistance.

Caring doctors helped my family settle in

Since relocating to this neighborhood, Eden Park surgery has consistently provided exceptional care for both myself and my family. I've found their staff to be thoroughly professional and supportive. They were particularly compassionate in assisting my family members from Ukraine, and went above and beyond in helping my mother manage her high blood pressure. I am genuinely grateful for their outstanding service. My sincere thanks.

Great help from friendly team

The employees were incredibly courteous and attentive. Exceptional customer care from start to finish. Much appreciation for their outstanding support.

Awful and thrilling experience

Awful and thrilling experience. I had a blood test and the surgery has lost my blood sample and I have to re-do it. No follow-up explaining where my blood sample, which is my personal property with my DNA information, has gone. This is the most ridiculous news I heard of in my life. Entirely unprofessional practice.

Lost My Blood Sample at Morning Appointment

A truly horrifying and exhilarating ordeal. During my blood test, the medical facility misplaced my sample, forcing me to undergo the entire process again. They provided zero explanation about the whereabouts of my blood sample, which contains my sensitive genetic information. This is, without a doubt, the most absurd situation I have ever encountered. Their handling of the matter demonstrates complete professional incompetence.

Quick help from Dr. Bateman today

Thank you, Dr. Mary Bateman, for the medical consultation this afternoon and for providing me with a prescription. This is Pam Webb, and I want to express my gratitude once more.

Friendly Staff at Local Medical Practice

Throughout my interactions, the staff at this medical facility have consistently demonstrated warmth and a genuine willingness to assist.

Longtime Patient Disappointed by Declining Care

Regrettably, after a 15-year relationship with this medical practice, I find myself compelled to depart. What was once an exemplary healthcare provider has deteriorated into a substandard service. Following the retirement of the original GP founders and subsequent management changes, the quality of care, professionalism, courtesy, effectiveness, and expertise have plummeted to an astonishingly low level of incompetence. It is deeply disheartening that the dedicated efforts of Dr Pwar and Grandsma have been completely undermined. The current state of the practice is a far cry from its former excellence. I cannot in good conscience recommend this surgery to anyone.

Friendly Staff Helped Me Feel Better

The medical practice I visit is absolutely fantastic, providing top-notch care and service that consistently exceeds my expectations.

Loyal Patient Loves Lucy at the Front Desk

I've consistently had wonderful interactions with this medical practice, having been a patient here for an impressive 35 years! The front desk staff are consistently courteous and supportive, with Lucy standing out as particularly cheerful and accommodating whenever I call - she always goes above and beyond and seems genuinely eager to help. Although I've relocated a bit further away, I'm so committed to this practice that I'm willing to make the extra journey just to continue receiving care from their exceptional team.

Quick Care When My Toddler Needs Help

I can always secure a same-day appointment when something urgent comes up, and my young child has never experienced any delays. The entire team seems genuinely committed to providing excellent care and consistently maintains a welcoming, supportive attitude towards us.

Frustrating wait times at local medical practice

This medical practice was once exceptional and scheduling was straightforward. Currently, patients must endure lengthy waits for even telephone consultations, including situations that genuinely require in-person medical assessment. The doctors at this surgery are inappropriately redirecting patients to urgent care facilities, despite being fully capable of handling these cases themselves, which ultimately places unnecessary strain on emergency medical services.

Friendly and Welcoming Medical Care

A delightful and thoughtful approach - continue maintaining such excellent standards.

Doctors Who Don't Want to Help Anyone

This medical practice is absolutely the worst I've encountered. The staff creates an incredibly unwelcoming atmosphere and seem disinterested in patient care. When you attempt to ask questions, they respond with condescending and dismissive attitudes, clearly demonstrating they lack professional commitment. Communication between staff members is chaotic - you'll receive contradictory information depending on who you speak with. I visited seeking help for a specific health concern, and instead of proper diagnosis, they immediately suggested antidepressants for my physical symptoms, despite me having no depression. Their diagnostic approach appears to rely more on internet searches than actual medical expertise. The entire experience was so unpleasant that I would strongly advise anyone to avoid this surgery. Honestly, I'd prefer to endure my health issues than subject myself to their substandard medical care.

Caring Phlebotomist Helped Me Relax

I truly regret not catching the name of the phlebotomist who conducted my blood work! She was absolutely wonderful, and after I shared my anxiety about a past unpleasant encounter, she went out of her way to calm my nerves and ensure I felt at ease during the procedure. The entire staff at the facility are incredibly supportive and genuinely warm in their approach!

Sweltering Waiting Room Risks Elderly Patients

I accompanied my aging mother to her medical appointment today. In the upstairs waiting area, she and other senior or fragile patients were forced to endure approximately 15 minutes in an unbearably hot space. A dilapidated, worn blind covered only part of the large bay window, and no cooling mechanism was present. While the doctors' area and reception were comfortably air-conditioned and equipped with fans, the patient waiting rooms were inexcusably overheated. It's ironic that this medical practice dispenses guidance about heat safety for vulnerable individuals, yet simultaneously disregards those very recommendations, potentially compromising the health of those they are meant to care for. The stark contrast between the comfortable staff areas and the oppressive patient spaces was both disappointing and concerning.

Receptionists Ignored Me During Busy Morning

Unmotivated front desk staff who show zero proactivity in assisting patients in the waiting area. They remain entirely disengaged, fixated on their computer screens and treating patients' needs as secondary. The medical professionals are excellent, but lately the reception team's poor attitude is undermining the overall quality of the practice.

Compassionate Nurses Made My Day

The nursing staff demonstrated exceptional professionalism throughout my entire experience.

Quick Help, But Misdiagnosed My Condition

During my first visit, I received a prescription for a medication that had been discontinued six months prior, which I only discovered at the pharmacy. After resolving what I initially thought was an honest mistake, my subsequent appointment was equally disappointing. The doctor hastily examined my symptoms, openly searching Google in front of me and essentially asking me to self-diagnose by eliminating possibilities. He admitted uncertainty and prescribed hydrocortisone "to see what happens," which turned out to be the wrong treatment. The condition worsened dramatically, making swallowing, eating, and drinking impossible. While visiting family abroad, I received proper medical attention. The pharmacist immediately identified my condition, warning that the hydrocortisone cream would exacerbate the problem. Upon returning home, I requested the medication prescribed overseas, but received an inadequate treatment duration. Predictably, the issue returned two weeks after completing the short prescription. My latest interaction was equally frustrating, with the doctor refusing to prescribe the two medications previously recommended. My confidence in this medical practice is minimal. I'm giving them 2 stars because: 1. Appointments and consultations are extremely prompt. 2. Receptionists remain courteous and helpful. 3. If patients arrive with precise knowledge of their condition and required treatment, prescription process is quick.