Edith Cavell Practice

Waited weeks for paperwork corrections and prescription issues

I have experienced significant delays waiting three weeks for a work-related note that was issued incorrectly as a sick note instead, and subsequent difficulties in getting this corrected. Additionally, I have struggled to obtain medications that were prescribed to me from a hospital, as the practice has not processed these prescriptions despite assurances that the matter had been resolved. When I followed up by phone, I found the prescriptions had not been issued. I have found the practice's handling of my healthcare needs to be frustrating and inadequate. I was also prescribed a medication type that is similar to one that previously contributed to a deterioration in my mental health, which I feel should have been identified and avoided given my medical history. Overall, my experience with the practice has been disappointing and has left me concerned about the level of care provided.

Appointment clarity could've been better

I was satisfied with my consultation experience at one location. However, I was dissatisfied with my appointment at another practice, as I found it unclear what the purpose of the visit was meant to be.

Felt genuinely listened to during appointment

The clinician listened attentively to my concerns, which I really appreciated. They were very friendly and informative, and it felt wonderful to be heard and understood. Thank you for taking the time to listen.

Thorough approach to routine health checks

The usual thorough approach to testing and enquiries was followed.

Felt genuinely listened to and respected

The healthcare professional I saw during my recent appointment demonstrated professionalism throughout. They made eye contact when I arrived and offered an apology for the wait time. During our conversation about my concerns, they were attentive and appeared genuinely caring and understanding. Their manner of interaction was excellent.

Kind reception staff made the visit pleasant

I appreciate the excellent and considerate care I received.

Really unprofessional and incompetent clinicians

NHS is horrible, especially because it hires such incompetent, immigrant doctors who severely lack professional standards and misdiagnose you easily. I first saw N. B. who was really unprofessional when doing the routine checkup, wrote highly inaccurate details in the consultation report, and gave a complete nonsensical misdiagnosis that doesn't even exist in the medical dictionary that dismisses my condition entirely. Then I saw another (indian) assistant called A. who was dressed inappropriately and was very rude and arrogant. I also believe some of my blood tests were inaccurate due to a severe discrepancy compared to one taken only three months ago. This is what I paid 2000+ in immigration surcharge for!

Practice declined after app-only booking system introduced

This practice was once excellent, but standards have noticeably declined over recent years. Several years ago, I had a very positive experience. The practice made an effort to ensure continuity of care with the same clinician when possible, and every healthcare professional I saw was compassionate and attentive, taking time to listen to my concerns and provide clear explanations. I have only seen one clinician recently who was satisfactory. However, obtaining an appointment has become extremely difficult. The appointment booking system no longer allows telephone calls to reception; everything must be handled through the app, which may result in a curt response from reception staff within five days, or you may find yourself repeatedly following up for a reply. Two members of the reception team are notably unfriendly during phone interactions. This is unfortunate as they represent the practice to patients, and they appear disengaged and reluctant to provide assistance. While I recognise the pressures facing the NHS, I have since registered with a different practice where the standard of care is considerably superior. Basic courtesy and understanding cost nothing.

Staff member listened and put mum at ease

The consultation was excellent and of high quality. The healthcare professional ensured that my mother felt comfortable discussing her concerns and was well looked after throughout the appointment. I am very grateful for the care provided.

Attentive and efficient consultation experience

Extremely satisfied with my visit to the practice. The appointment was conducted with care, ran smoothly, and started on time.

Supportive reception staff made all the difference

I have been registered with this surgery for the past three years and am very satisfied with the service provided. I have particularly appreciated the consistent support I have received from a member of staff who has always been helpful. I would therefore be happy to recommend this surgery to others. Thank you for your dedication and effort.

Proactive care that makes you feel valued

I never feel overlooked at this practice. I make an effort to maintain my health and avoid unnecessarily burdening the surgery with appointments that could be better used for more pressing cases, yet the clinical team consistently reaches out to me. They proactively arrange consultations for preventative care that I hadn't requested but recognise as beneficial, which gives me a genuine sense of being valued. I truly value this attentiveness. The facilities are clean, bright and thoughtfully organised in the way you'd expect from a well-run medical practice, and all staff members conduct themselves with courtesy and professionalism.

Long-term patient values consistent care here

I have been with this practice for over 15 years and it has consistently been excellent. The clinical team and support staff are very good. I am very grateful for the care provided.

Felt heard and treated professionally

I appreciate the professional approach of the clinician I saw.

Left feeling heard and satisfied

Had a very positive experience at the practice with friendly and helpful staff. I was pleased with my visit and left feeling satisfied.

Helpful and professional nurse over many years

The nursing staff member I saw was excellent. I've been attending appointments for years, and they have consistently demonstrated professionalism, helpfulness and a friendly manner.

Helpful phone call answered my questions

The receptionist provided me with the information I required over the phone.

Friendly consultant who really listened

The consultant was excellent and approachable, and I was very satisfied with my experience.

Patient approach made me feel heard

Demonstrated considerable patience and maintained a professional demeanor throughout.

Felt genuinely listened to about my concerns

I really appreciated the care I received during my appointment. I often feel anxious, which I believe can affect the assessment during my blood pressure check. However, the clinician used a helpful technique of preventing me from seeing the monitor readings, along with a calm and reassuring approach. Obviously, there are many factors that can affect blood pressure levels, but on this day my readings were unusually low. The clinician also took the time to listen to my request about a potential health concern. This is the first time a health professional has taken this seriously, and they sent me a link to an NHS assessment to begin the process. Thank you — more of this approach, please.