Edith Cavell Practice

Felt genuinely listened to about my concerns

I really appreciated the care I received during my appointment. I often feel anxious, which I believe can affect the assessment during my blood pressure check. However, the clinician used a helpful technique of preventing me from seeing the monitor readings, along with a calm and reassuring approach. Obviously, there are many factors that can affect blood pressure levels, but on this day my readings were unusually low. The clinician also took the time to listen to my request about a potential health concern. This is the first time a health professional has taken this seriously, and they sent me a link to an NHS assessment to begin the process. Thank you — more of this approach, please.

Helpful advice and good listening skills

Had a positive conversation with a member of the practice team who provided helpful guidance and constructive feedback regarding my health management. I was pleased to receive encouragement about my progress and appreciated the supportive approach taken during the appointment.

Professional care with minimal waiting time

Efficient and competent service provided

Felt listened to and well cared for

Extremely pleased with the service received

Friendly staff made me feel heard

Excellent medical practice with a welcoming team and healthcare professionals who are genuinely engaged and well-informed.

Felt genuinely listened to and understood

The clinician I saw was fantastic. They listened carefully, provided clear explanations and took appropriate action, which I was very pleased with. I'm fortunate that I rarely need to see a doctor, so it was really reassuring to encounter someone who is so attentive and responsive. It's been quite some time since I experienced such good service. I will definitely be requesting appointments with this clinician in future, should I need to see a doctor again.

Reception staff were patient and helpful

The receptionist who assisted me over the phone was very kind and helpful. They demonstrated patience and provided excellent customer service — it was reassuring to notice the surgery's standards improving recently.

Friendly reception staff made booking easy

The healthcare professional provided excellent care. Thank you.

Staff took time to listen carefully

I attended a GP appointment today with my son, where we were seen by a clinician. Overall, it was a very positive experience. The clinician was professional, patient, and took the time to listen carefully to my son. Everything was explained clearly and in a way that was easy to understand. My son felt comfortable throughout the visit, which made a real difference. The clinician was gentle and attentive, ensuring my son felt at ease during the examination. We were also given helpful advice and clear guidance on the next steps, which I found reassuring. The overall approach was thorough and considerate. I truly appreciate the care and attention provided and would feel confident attending future appointments.

Quick and easy appointment booking process

I am satisfied with my recent appointment, which was conducted promptly and without any complications.

Welcoming appointment with clear explanations given

The clinician was welcoming and very friendly, explaining everything in a respectful manner. The guidance provided was excellent, and I would appreciate the opportunity to see them again at my next appointment.

Calm approach helped during baby's appointment

The healthcare professional was excellent. Really calm and friendly and they played soothing music to help calm my child during the vaccination appointment.

Always thoughtful and professional care

As is typically the case, the service was considerate and conducted with professionalism.

Helpful and put me at ease

I was very pleased with the care I received, as the healthcare professional was attentive and supportive.

Felt listened to and put at ease

I had a wonderful experience at my GP practice this morning. The clinician I met with was exceptionally reassuring and put me completely at ease. They took time to walk me through their thinking and explained their assessment of what I was experiencing. I was very impressed with the care I received.

Helpful staff booked my blood test appointment

I attended an appointment at a local practice for routine health checks. The clinician I saw was courteous, friendly, respectful and professional throughout the visit. They were particularly helpful in arranging follow-up tests for me, which was greatly appreciated. This level of assistance was something I hadn't experienced in quite some time.

Friendly reception and quick appointment booking

Excellent service, highly satisfied with the experience.

Helpful referral to A&E when needed

Yes, very good care and attention to my needs. I was referred to the emergency department, which was helpful and much appreciated. Thank you.

Welcoming approach and thorough explanations helped me relax

The practice was very welcoming and created a relaxing atmosphere. The explanations provided were thorough and the approach was very gentle throughout.

Professional approach made me feel at ease

The appointment was conducted in a highly professional manner, and I felt at ease throughout the examination.