Elizabeth Avenue Group Practice

Staff made our child feel welcome and heard

We have been with the practice for over five years now and are very satisfied with the service provided. Appointments consistently run on schedule, and all members of staff, including those at reception, nursing, and clinical roles, demonstrate kindness and helpfulness. We are particularly pleased that our young child receives same-day appointments and that the team has been considerate and flexible in their approach. We are grateful for the ongoing support and compassionate care shown towards our child during consultations.

Clear explanations and genuine reassurance made all the difference

I had a very positive experience at this practice. The clinician was excellent—comprehensive, engaged, and genuinely compassionate. They examined my child very carefully and took the time to explain everything clearly, providing me with straightforward and practical guidance on next steps. I also really appreciated that they reassured me they would be available for follow-up appointments if needed, which gave me great peace of mind. We feel very fortunate to have been seen by them and to have them as our healthcare provider. A particularly thoughtful touch was that they used my preferred language during the appointment, which helped both me and my child feel more comfortable. Overall, an outstanding clinician whom I would highly recommend.

Reception staff were dismissive and unhelpful

The front desk staff at this practice were unhelpful and unwelcoming during my visit. As someone seeking assistance while unwell, I found the interaction frustrating and dismissive. It would be beneficial for the practice to consider reviewing their customer service approach, as patients deserve a more supportive experience when reaching out for help.

Quick online appointment sorted me out

I received a very prompt response to my online submission and was able to see a clinician the next morning. The healthcare professional I saw was approachable and friendly, which helped me feel comfortable during the appointment. They were efficient in addressing my concerns and provided the support I needed.

Reception staff made me feel welcome

I have been attending this practice throughout my life and have consistently found the front desk team and clinical staff to be excellent. They demonstrate thoroughness in their consultations and ensure proper follow-up care. I would encourage anyone considering joining to do so, as I believe they provide outstanding service.

Online form got quick response and appointment

The online consultation service proved to be efficient and convenient, eliminating the need for phone calls. I completed the form in the early morning and received a response within a few hours, with an appointment offered shortly after. The healthcare professional I saw was genuinely helpful and personable, taking time to listen attentively and discuss my concerns thoroughly. I'm pleased with my decision to use this practice.

Quick response and same-day appointment available

A clinician responded promptly to my online consultation request and was able to arrange an appointment for me the same morning. The appointment started on schedule and the healthcare professional demonstrated thoroughness and clarity throughout. Thank you!

Quick appointments and genuinely compassionate care

I have consistently received prompt appointments and have only encountered positive interactions with the medical professionals at this practice. The care provided has been considerate and attentive, with efficient service throughout. I feel fortunate to have access to this local healthcare facility.

Quick appointment and felt properly listened to

I was able to secure an in-person appointment the following day. The clinician I saw was very pleasant, and I felt that I had sufficient time during my visit to discuss my concerns and have my additional questions properly answered.

Felt listened to during my appointment

The healthcare professional I saw was excellent!

Consistent care over many years

I have been a patient at this practice for more than two decades and can confirm that the standard of care and attentiveness provided has consistently been outstanding.

Quick response to my online consultation

The clinical team and reception staff were excellent in addressing my concern. I submitted an online consultation and received a telephone response the same day. Thank you very much.

Felt listened to and reassured

Extremely well-informed and provided a sense of confidence and calm.

Quick e-consults and friendly staff here

This is such a good medical practice! I've been attending for two years and have consistently had positive experiences. The appointments are efficient with quick assessments and medication arrangements through online consultations, the facility is well-maintained, and the clinical team and administrative staff are exceptionally welcoming. They have provided excellent support with my ongoing healthcare needs across multiple conditions.

Straightforward appointment booking and compassionate care

Friendly, empathetic and dependable care. The online consultation system was easy to navigate, and the team demonstrated genuine warmth throughout the experience.

Reception staff dismissive when booking appointments online

Although the clinical team at this practice demonstrates reasonable competence, the front-of-house personnel display a notably poor attitude characterised by rudeness, lack of consideration, and insufficient compassion towards patients. This significantly undermines the overall quality of care and places the practice among the least satisfactory GP services I have encountered. The practice operates a digital triage system for appointment requests that appears to incentivise patients to provide responses that may not reflect their true circumstances in order to secure an appointment. When patients answer questions in ways the system deems unsuitable, it tends to redirect them towards emergency services rather than offering alternative solutions. I would recommend that this practice give serious consideration to reassessing their digital triage approach if they wish to enhance patient satisfaction and improve clinical outcomes.

Felt properly listened to and well explained

The GP at this practice is outstanding! They are kind, professional, and genuinely caring. They always listen carefully, provide appropriate treatment and take the time to explain everything clearly. They're also great with hospital referrals and always follow up to make sure things are going smoothly. I'm really grateful to have such a dedicated healthcare professional. As a family we always prefer to be seen by this GP. Highly recommended to everyone!

Quick help when I needed it

Excellent, very quick help from the healthcare professional I saw.

Felt listened to during my appointment

Outstanding care with compassionate healthcare professionals who communicate exceptionally well.

Long wait for telephone appointments available

I find it difficult to understand how the practice can be taking on new patients when telephone appointments have such lengthy waiting times of several weeks. The reception team appeared dismissive of my concerns, and the clinical staff seemed to regard a medication review for my health needs as a low priority matter.