Elizabeth Avenue Group Practice

Happy with the appointment experience

Excellent. Very satisfied with the care received.

Friendly staff made me feel welcome

An excellent medical practice with a wonderful team throughout, including clinicians, nursing staff, and administrative personnel!

Thorough appointment where I felt properly listened to

The appointment provided reassurance and the clinician demonstrated thoroughness, listening carefully to my concerns and arranging appropriate next steps for my care.

Friendly reception staff made the visit pleasant

Outstanding medical practice

Fast eConsult responses made all the difference

I have been attending this GP practice since childhood and now bring my children here as well. I cannot speak highly enough of this practice! They consistently respond to online consultations very promptly, typically within the same day. The clinical staff are always approachable and demonstrate strong medical knowledge. My child has an ongoing health condition and required a prescription urgently near the end of the working day, which the practice prioritised and made available for immediate collection. There is much I could say about the quality of care provided here, and I am genuinely grateful for their service. Highly recommended.

Helpful advice given about ear concerns

I attended an appointment regarding an ear concern. The clinician was extremely helpful in addressing my questions and provided practical guidance on managing the issue. The consultation was very informative throughout.

Same-day appointments made managing new parenthood easier

I have been attending this practice for nearly two years and enrolled my child here following their birth last year. The practice has demonstrated excellent responsiveness to all my online consultations, consistently arranging same-day appointments when needed. The clinical team has provided valuable support with various health matters during my recovery period, as well as assisting me in managing common childhood illnesses and vaccination schedules as a new parent. They have also been particularly helpful in arranging timely specialist referrals to ensure we received appropriate care. I feel fortunate to have access to this local practice.

Long-term patient satisfied with consistent ongoing care

I have been a patient at this practice since 1999 and have been consistently satisfied with my ongoing care throughout this period. I attend regular appointments with the nursing team every two weeks and see a GP every two months. The standard of service I have experienced has been excellent and without fault. I would be happy to recommend this practice to others.

Friendly staff made getting an appointment easy

The entire team consistently demonstrates a welcoming and supportive approach, with staff members making genuine efforts to ensure patients can access appointments conveniently.

Quick appointment booking made the difference

I have recently switched to this practice from another local surgery following a prolonged period of frustration with appointment availability and the standard of care received. Thus far, I have found nothing to criticise about the team here. The online consultation system is efficient, and I was able to secure an appointment within a day. The reception team are welcoming and approachable, and the clinician I saw demonstrated both warmth and expertise. I am pleased I made the decision to transfer, particularly given the positive experience my family member has had with this practice over an extended period. I would recommend this surgery to others.

Long-term patient feels consistently well looked after

I have been a patient at this practice for nearly a decade and have consistently had a positive experience throughout my time here.

Thorough doctors who listen and explain things well

The medical team here is excellent. They are very thorough with all the investigations I need to undergo. They are also very courteous and took time to explain everything to me clearly. I'm pleased I selected this practice as my healthcare provider when I relocated a decade ago. They were instrumental in identifying my health conditions early on. They provide me with comprehensive and attentive care for my overall wellbeing.

Helpful and attentive during my appointment

I had a wonderfully helpful appointment and I'm very grateful for the support I received!

Helpful consultation with plenty of patience

Excellent appointment experience, very supportive and attentive throughout.

Long-term patient valued and listened to consistently

I have consistently felt well looked after at this practice. Throughout my time as a patient spanning nearly two decades, I have never felt the need to seek care elsewhere. The healthcare professionals I have encountered have consistently demonstrated kindness, attentiveness and a genuine commitment to supporting my health needs. Like many practices, there can be challenges in securing appointments at times, though this is offset by the availability of effective online services and the compassionate approach provided during consultations.

Friendly staff made the appointment easy

Welcoming, supportive and considerate approach to care

Reception staff were genuinely polite and professional

I have been attending this practice for many years and have consistently found the entire team to be welcoming and supportive. During my recent visit while in the waiting area, I was impressed by how the front desk team conducted themselves, demonstrating courtesy, professionalism and a friendly manner towards all patients. I appreciate the online consultation service offered here, which I find effective and prompt in its responses, with appropriate invitations to attend in person when necessary. At my appointment today, the clinician I saw was excellent, displaying a warm and approachable demeanor that made me feel comfortable and at ease throughout our discussion. I would also like to acknowledge the nursing staff member I have seen on numerous occasions throughout my time as a patient, who has consistently provided the same high standard of care as the rest of the team. I feel fortunate to be registered with this practice.

Modern technology helped reduce my wait

This is a very well-managed medical practice that effectively utilises contemporary technology to reduce waiting periods, enhance patient care, and promote preventative health measures. Sincere appreciation to the clinical team - you are a genuine asset to the NHS.

Quick appointment with thorough explanations throughout

I was attended to promptly and received a thorough range of investigations, with clear explanations provided regarding the purpose of each assessment. The service was welcoming and I have no concerns whatsoever.

Prompt service and genuinely kind staff

Excellent medical practice - efficient care and compassionate staff