Elizabeth Street Surgery
Bad! (45 reviews)
Bad! (45 reviews)
Feedback reveals a practice with significant operational and service challenges that dominate patient experience. Appointment access remains a persistent problem, with patients reporting difficulty booking consultations and lengthy waits to reach the practice by phone. Reception experience is notably inconsistent, with many patients describing staff as discourteous, dismissive, and unhelpful, though some individuals have been praised for professionalism and courtesy. Communication and responsiveness issues extend across multiple service areas, including prescription handling delays and failures to follow up on promised callbacks, leaving patients frustrated and sometimes requiring escalation to resolve problems.
In contrast, nursing care and certain clinical consultations have generated positive feedback, with patients appreciating supportive and welcoming interactions from specific team members. Some patients report smooth appointment scheduling and professional medical consultations that met their needs. However, these positive experiences appear concentrated among particular staff members rather than reflecting consistent practice-wide standards.
The overall pattern suggests a practice experiencing significant organisational strain, with notable gaps between service quality in clinical and nursing areas compared to reception and administrative functions. Long-standing patients report noticeable deterioration over time, and several have transferred their care elsewhere due to accumulated frustrations with access, communication, and courtesy.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
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Feedback reveals a practice with significant operational and service challenges that dominate patient experience. Appointment access remains a persistent problem, with patients reporting difficulty booking consultations and lengthy waits to reach the practice by phone. Reception experience is notably inconsistent, with many patients describing staff as discourteous, dismissive, and unhelpful, though some individuals have been praised for professionalism and courtesy. Communication and responsiveness issues extend across multiple service areas, including prescription handling delays and failures to follow up on promised callbacks, leaving patients frustrated and sometimes requiring escalation to resolve problems.
In contrast, nursing care and certain clinical consultations have generated positive feedback, with patients appreciating supportive and welcoming interactions from specific team members. Some patients report smooth appointment scheduling and professional medical consultations that met their needs. However, these positive experiences appear concentrated among particular staff members rather than reflecting consistent practice-wide standards.
The overall pattern suggests a practice experiencing significant organisational strain, with notable gaps between service quality in clinical and nursing areas compared to reception and administrative functions. Long-standing patients report noticeable deterioration over time, and several have transferred their care elsewhere due to accumulated frustrations with access, communication, and courtesy.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Lisa W.
7 years ago
Bad!
Rude receptionists ruin an otherwise great surgery
One star is far too generous, and if I could rate lower based on the disrespectful treatment from newer Receptionists, I absolutely would. The term "ladies" is used very loosely here. In stark contrast, Julie and Stephanie have consistently demonstrated exceptional professionalism and courtesy during our interactions, truly embodying the best qualities of this Surgery, where I've been a patient for over four decades. The departing Doctor has been outstanding, providing top-tier care and exemplifying the best of NHS standards. I'm not surprised he's leaving. As for the other staff member, I'm at a loss for words - their bedside manner is shockingly poor. Practice Manager, I strongly suggest implementing customer service training for these newer Receptionists to improve their communication skills and patient interactions.
Rachel H.
8 years ago
Bad!
Terrible experience with mahamisiry seller
Mahamisiry is absolutely terrible
Mac M.
8 years ago
Bad!
Terrible service drives patient to switch practices
I've reached my breaking point - The personnel at this practice are absolutely appalling. I've been putting it off for far too long, but I'm now taking action and switching my general practitioner.
Colin S.
8 years ago
Bad!
Heartbroken patient shares devastating medical goodbye
A fantastic physician is departing, and this is devastating news for patients who rely on their exceptional care and expertise.
Shazia Y.
8 years ago
Bad!
Terrible doctor with poor attitude and unprofessional behavior
ATTENTION PATIENTS CONSIDERING THIS MEDICAL PROCEDURE: IF YOU ARE DISSATISFIED WITH THE TREATMENT FROM THE RECEPTION STAFF OR SPECIFICALLY DOCTOR SANJEEV MAHARAJ, WHO HAS PREVIOUSLY RECEIVED A 5-YEAR WARNING FOR UNPROFESSIONAL CONDUCT, YOU SHOULD FILE A COMPLAINT. I RECOMMEND CONTACTING THE GMC (GENERAL MEDICAL COUNCIL) AS THEY ARE THE MOST EFFECTIVE CHANNEL FOR ADDRESSING SUCH ISSUES. BASED ON MY EXPERIENCE, DOCTOR SANJEEV MAHARAJ IS EXTREMELY RUDE AND ARROGANT DURING APPOINTMENTS, AND HE IS LIKELY TO RECEIVE ANOTHER WARNING FOR HIS BEHAVIOR.