Elm House Surgery

Unacceptable Treatment

This GP practice repeatedly refused to follow specialist advice under a Shared Care Agreement. They kept coming up with different excuses to justify not providing medical care. This meant there had to be a lot of back and forth between me, the specialist, and the practice to deal with their false arguments. They did not make any proper effort to resolve any of the issues or find an appropriate solution for me to receive medical care. Ultimately, it became clear that the GP practice simply did not want to provide this essential medical care, despite their duty of care and their obligations under the SCA. The practice also failed to properly communicate things with me, and made decisions that affected my medical care without informing me. This all resulted in a delay of over six months for me to receive essential medical care, and me having to switch to a different GP practice in order to receive that care.

Unacceptable Treatment

The GPs at this practice repeatedly refused to follow specialist advice under the Shared Care Agreement. They continually came up with different excuses for refusing care, which resulted in a lot of back and forth between me, the specialist, and the practice. One of the GPs at the practice also made a referral to another service using a diagnosis that has been outdated since 2013. They also failed to communicate things with me, and made decisions that affected my medical care without informing me. All of this has ultimately led to me having essential medical care delayed by over 6 months, and having to switch to a different GP in order to receive that medical care.

Quick visit with helpful doctors

This surgical center is impressive. Its spacious layout includes multiple on-site medical services like blood drawing. The physicians I encountered were highly professional and instilled confidence. While the Anima system is present, its interface seems complicated and potentially challenging for individuals who aren't tech-savvy.

Friendly care during clinic's big transition

During a significant transition period marked by the consolidation of Cator and Elm medical records into a single system, I was thoroughly impressed by the care I received when it mattered most. Every staff member, from the welcoming reception team to the attentive emergency physician, delivered exceptional service amidst substantial organizational changes. I extend my heartfelt gratitude to the entire team and sincerely hope they maintain their outstanding standard of care!

Frustrating wait times for older patients

The anima system is completely inadequate. Older individuals face significant challenges. As a 74-year-old resident who has been part of Elm House since 1951, I find the current setup deeply frustrating. On two recent occasions, I've been scheduled for appointments that are 7 or 8 weeks away. I'm on the verge of total discouragement. Consistently, I'm being instructed to make bookings through an online platform, which is entirely unsuitable for someone of my generation.

My trusted doctors for a decade

Elm House Surgery is hands down the best medical practice I've encountered. I've been a patient here for a decade since falling ill, and every single doctor and nurse I've consulted has been incredibly supportive and compassionate. The front desk staff are equally wonderful - always friendly, understanding, and eager to help. I cannot recommend this practice highly enough; they truly are exceptional in every way. My heartfelt thanks go out to Elm House for their outstanding care and support, and I'm proud to have them as my healthcare providers.

Michelle's smart inhaler switch helped me breathe

I don't often visit this medical practice, but I recently went to their asthma clinic and met with Michelle. She recommended switching my medication from ventolin and becotide to the combination inhaler Fostair. This new inhaler has been a game-changer for me - it provides a more extended relief compared to ventolin, and I'm experiencing improved breathing, even during allergy season. I believe the new inhaler is helping to decrease overall inflammation, as my long-standing Achilles tendinitis has significantly improved. I wholeheartedly suggest scheduling an appointment at this asthma clinic to ensure you're receiving the most suitable treatment for your condition.

Quick fix for stubborn skin spot

I accidentally picked at a blemish using tweezers... This caused damage to a blood vessel beneath my skin surface... Which resulted in continuous bleeding for several weeks... When I saw the doctor, they promptly called in a surgeon who swiftly proposed removing the dried lesion and halting the bleeding, an offer I readily accepted. The entire procedure was incredibly brief, lasting approximately 5 minutes. I experienced absolutely no discomfort. There was no further bleeding, and the area completely healed within just a few days - all accomplished without any waiting period or hospital admission. Much appreciation! ✌️

Unfriendly receptionist ruined my entire visit

The front desk staff I encountered seemed completely disengaged from their professional role. Their communication was curt, abrupt, and came across as overly confrontational. This approach immediately put me on edge and created unnecessary tension. In a medical setting, a receptionist should possess strong interpersonal skills and emotional intelligence, which this individual clearly lacked!

Rough start but online support helped

Terrible interaction with this anima system. The front desk staff I communicated with also provided subpar service. UPDATE: I am now receiving fantastic online support for my aging mother

Anima's patient triage raises serious privacy concerns

If your healthcare provider employs Anima, steer clear of it. The system routes patients through non-medical administrative personnel who direct you to call 111 for appointment scheduling. Anima exposes sensitive patient details to administrative staff lacking clinical expertise. Should you raise concerns, they respond with intimidating correspondence. Let's collectively reject these third-party applications that compromise patient privacy and medical care.

Anima team rocks with super fast responses

Whenever I submit an anime-related inquiry, I consistently receive prompt and exceptional responses. Much appreciation for the service.

Frustrating booking system at this clinic

Scheduling a visit with this doctor is impossible. Their online booking platform seems designed to block appointments at every turn. The staff appears intent on finding reasons to deny booking requests. I'm done with this practice and will be taking my business elsewhere.

Frustrating wait for a simple appointment

The earliest slot for an appointment is a staggering 2.5 weeks away. As many have noted, their digital platform for Animal Health is completely dysfunctional, seemingly engineered to discourage patients and create maximum friction in accessing medical care. While I understand the broader difficulties facing the NHS, this approach is absolutely not a constructive solution to their challenges.

Caring nurse helped me manage blood pressure

Maria Treadwell took the initiative to reach out to me about my blood pressure concerns. During our discussion about potential medication options, I was impressed by her comprehensive approach, careful listening, and evident professional expertise. I am truly grateful for her assistance.

Quick care from Dr. Blackwood

Incredibly swift and pristine medical facility. Huge appreciation to Dr. Seonaid Blackwood For her exceptional expertise and compassionate care - not all champions are in superhero attire. Sincere Gratitude. GOD BLESS

Friendly doctor helped me find the right meds

Dr. Gupta was absolutely fantastic. He thoroughly addressed my concerns with exceptional diligence and carefully selected the most appropriate medication. I cannot emphasize enough how much I endorse his medical care 👍

Anima system failed me completely

I recently joined this medical practice, and my experience with their anima system was deeply frustrating. Incredibly, the physician terminated my case without even conducting an examination. As someone who typically visits the doctor only biannually, being dismissed in such an impersonal manner is absolutely unacceptable.

Struggled to book after brain surgery

Barely functional service. Struggled at 9:30am to book an appointment, which required navigating complex two-factor authentication. The process seems impossible for anyone without technical skills. Recently underwent brain surgery and needed stitch removal 14 days post-operation. My mother attempted to schedule a nurse appointment in person after my discharge. Shockingly, no appointments were available within the next 10 days for this time-critical procedure. We were dismissively redirected to urgent care - an absolutely inappropriate suggestion for someone recovering from major brain surgery. The complete lack of empathy and poor appointment management was deeply frustrating. The physical facilities are actually quite good. If only accessing them wasn't such an ordeal!

Awful service with no care for families

They're completely avoiding accountability and displaying gross negligence. Their lack of concern for urgent situations involving children is appalling. It's absolutely disgraceful.