Elm House Surgery

Caring doctors at elm house surgery

Switched to Elm House Surgery recently, and they've been exceptional in managing both my and my spouse's healthcare needs. I want to give special recognition to Dr. Curry and Dr. Tran, who are truly remarkable physicians. Much appreciation.

Great care from Lin and Dr Reddy

My journey with this medical practice over the past decade has been nothing short of exceptional. The front desk staff, particularly Lin and Julie, along with the nursing team and Dr. Reddy, have consistently demonstrated extraordinary care and support. They always go above and beyond to assist me in every possible way. Without hesitation, I consider Elm House to be the top medical facility nationwide.

Quick mole check put my mind at ease

I utilized an online medical consultation to inquire about a bothersome mole/growth on my back, completing a straightforward questionnaire and uploading an image. I was impressed by the rapid response, received in under 60 minutes, which provided clarity about the growth and offered peace of mind. Grateful appreciation to Dr. Buckhoree.

Friendly staff made my surgery smooth

Excellent medical procedure. Scheduling an appointment was straightforward. The entire medical team, from physicians to nursing staff and administrative personnel, consistently demonstrated warmth and a genuine desire to assist. I'm thoroughly satisfied with the care I experienced during my time of need. Continue maintaining your high standards.

Frustrating wait with unhelpful doctor visit

Scheduling an appointment was a major hassle, and once we finally managed to see the Doctor - who was already behind schedule - her demeanor was curt and disinterested. She appeared completely detached from my concerns and gave the impression that she couldn't wait to be done with the consultation. Overall, the entire interaction was thoroughly unsatisfactory.

Dr curry's compassionate care made me feel heard

My recent consultation with Dr. Gabriela Curry was outstanding. She demonstrated remarkable empathy and genuine attentiveness, carefully listening to my concerns while asking insightful questions. Her communication was crystal clear, and I never once felt like my issues were being minimized or that I was taking up too much of her time. It was evident that my health and comfort were her top priorities. The medical examination was comprehensive yet remarkably gentle. Dr. Curry consistently explained each step of the process, ensuring I understood what was happening and why. Moreover, she offered practical advice and personalized recommendations for ongoing health maintenance. By the end of the appointment, I felt a profound sense of relief and appreciation. Medical visits can often be intimidating or uncomfortable, but this experience was entirely different. Dr. Curry's approach was so professional and compassionate that I left feeling completely at ease. Without hesitation, I would enthusiastically recommend her to anyone seeking a healthcare professional who combines exceptional medical expertise with genuine human care.

Early morning wait but got seen

On March 27th, I was informed that the soonest available "urgent care" slot was April 20th, with the alternative of arriving at 08:00. I opted for the early morning option and, despite a substantial line, managed to reach the front desk by 8:17. They scheduled me for a 10am appointment, which wasn't entirely inconvenient.

Frustrating call with surgery reception

Might I politely recommend that the practice manager actually attempt to contact the surgery and assess whether the current level of service meets acceptable standards?

Quick care when my pain flared up

I've been a patient at this outstanding medical practice for four decades, witnessing numerous transformations and the retirement of several general practitioners. Recently, when I required urgent pain management, both the reception staff and doctors were incredibly responsive and helpful in addressing my treatment needs. My sole frustration lies with the recently implemented appointment booking process and the challenging parking situation, which has become increasingly problematic as my mobility continues to decline...

Friendly staff made my surgery visit smooth

Extremely satisfied with this medical practice. The front desk staff are incredibly accommodating. While there might be a short wait time, it's quite reasonable. Sharon, who manages the facility, is delightful, supportive, and highly competent. Dr Ready and the other physicians are kind and attentive.

Michelle helped me breathe easier

Michelle, the asthma specialist nurse, has completely revolutionized my asthma management! Initially doubtful about traditional inhalers, I was introduced to a new treatment approach that has been absolutely life-changing. I'm incredibly grateful for Michelle's professional guidance and compassionate care.

Professional team made me feel calm

Top-notch surgical experience. The phone staff and physicians were incredibly competent and courteous. I wholeheartedly endorse this medical practice.

Endless calls, zero appointments

Securing a medical appointment has become an insurmountable challenge. The physician refuses to renew my medication without a face-to-face consultation. Routine slots are unavailable for three weeks, which means I'll exhaust my prescription before then. This morning, I dialed 65 times with zero 'same day' availability. The receptionist mechanically redirects patients to the 'Patient Access' online portal. Upon navigating this convoluted system, the only bookable services are a Polio vaccination or a Smear test. Clearly, this digital redirection is a transparent tactic to deflect phone inquiries. Another 20 minutes spent in a seemingly endless queue results in being informed that the appointment diary is currently being updated, rendering routine bookings impossible. This frustrating cycle continues unabated. The National Health Service has become so dysfunctional that it's practically unserviceable for working individuals. Ironically, arranging a meeting with Putin in the Kremlin might prove less complicated.

Endless wait on customer support line

Contacting their support is a complete nightmare. Getting hold of a representative seems virtually unattainable, and even if you miraculously connect, you're stuck in a perpetual waiting line that never progresses. I wasted more than sixty minutes in their queue this week, watching my position crawl from 8th to 7th, and ultimately abandoned all hope of getting assistance.

Urgent diabetes test strips prescription mess

As a Type 1 diabetic, I rely on manually checking my blood glucose levels with a single-use test strip device, alongside insulin injections before meals - these are absolutely critical for my survival. On Monday, February 15th, I was running low on test strips and always aim to request my prescription well in advance to prevent running out. When I contacted the pharmacy today (Friday 19th), they informed me they hadn't received my order. Upon calling Elm House, the receptionist revealed that my doctors had rejected my repeat prescription!!! I now have test strips that will barely last until the end of Saturday. How is this remotely acceptable?! You're literally gambling with someone's life!! Simply because I submitted my order two weeks ahead of time? I didn't realize diabetics are only permitted a limited number of daily tests before doctors arbitrarily cut off supplies without even attempting to contact me, thereby potentially endangering my life. Had they bothered to review my records, they would've seen I recently received the Oxford vaccine and have been experiencing difficulties maintaining stable glucose levels, necessitating more frequent testing. "Disgusted" doesn't even begin to describe my feelings. I'll definitely be consulting Citizens Advice about this unacceptable situation.

Quick morning visit saved the day

Elm House deserves nothing but commendation. Throughout the past three years of my interactions, I've consistently been satisfied with their service. While I can't specify individual medical professionals or front desk personnel, I've always found them comprehensive and highly competent. Admittedly, securing a same-day consultation can be challenging, but once you connect via telephone, the reception staff are incredibly helpful - they even suggest telephone consultations, which have been perfectly suitable for my needs. This morning, I called at 8:20am and was promptly offered a 10am slot. Feeling under the weather, I arrived and was seen in under 5 minutes (just before 10am). I received a thorough examination, got a diagnosis, and collected my antibiotics from the nearby pharmacy. Absolutely no cause for criticism.

Quick morning service was spot on

Swift and competent service that gets the job done right

Quick and smooth medical care

I've only been registered with this medical practice for just over a month, but they've already demonstrated exceptional efficiency. My repeat prescriptions were smoothly transferred from my previous practice within a week, and I could easily request them through the NHS app. The prescription arrived at my chosen pharmacy within 24 hours. My contraceptive pill consultation was conducted via telephone with the nurse, and again the prescription was processed immediately. Following my initial GP consultation, I was promptly referred for blood tests and scans, and received the appointment email within just 8 hours! I genuinely can't comprehend the negative feedback some individuals have posted? They're likely frustrated that the doctor won't automatically prescribe paracetamol and E45 cream. I am incredibly grateful to the entire team at Elm House for their outstanding service. You're truly representing the best of the NHS.

Dismissive staff ignored my painful warts

Completely useless service. Before I could even describe my medical concern, I was abruptly informed no appointments were available. Instead of seeing a proper doctor, I was directed to a non-GP professional while seeking a referral for a dermatology consultation about rapidly growing, bleeding warts. To make matters worse, I received a text from a GP I had never met, suggesting I pay privately to have the warts removed, claiming the NHS won't handle this. Absolute nonsense!

Cozy spot near downtown

Excellent location