Elm House Surgery
Average! (90 reviews)
Average! (90 reviews)
Medical staff at this practice are consistently praised for their professionalism, compassion, and clinical competence. Patients report positive experiences with doctors and nursing teams who demonstrate genuine care and attentiveness. However, significant challenges exist around appointment access and administrative systems. The digital booking platform has generated substantial frustration, with patients reporting long waiting times for appointments, difficulty navigating the online system, and limited availability. Reception experience is mixed, with some patients describing helpful and accommodating staff whilst others report dismissive or disrespectful interactions. Communication barriers persist, including challenges reaching the practice by phone and delays in receiving test results or responses to online consultations.
A major source of dissatisfaction centres on the recently implemented appointment system, which patients describe as cumbersome and discouraging. Many report waiting weeks for routine appointments, encountering technical difficulties with the platform, and feeling that the system creates unnecessary obstacles to accessing care. Some patients have chosen to transfer their registration elsewhere due to these access difficulties. Prescription management and administrative processes have also been problematic for certain patients, with reports of errors, delays, and inconsistent guidance from staff.
Despite these operational challenges, the practice retains patients who value the quality of clinical care and the welcoming atmosphere created by supportive staff members. The contrast between positive feedback about medical professionals and negative feedback about access systems suggests that service improvements in booking, communication, and administrative efficiency could significantly enhance the overall patient experience.
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Medical staff at this practice are consistently praised for their professionalism, compassion, and clinical competence. Patients report positive experiences with doctors and nursing teams who demonstrate genuine care and attentiveness. However, significant challenges exist around appointment access and administrative systems. The digital booking platform has generated substantial frustration, with patients reporting long waiting times for appointments, difficulty navigating the online system, and limited availability. Reception experience is mixed, with some patients describing helpful and accommodating staff whilst others report dismissive or disrespectful interactions. Communication barriers persist, including challenges reaching the practice by phone and delays in receiving test results or responses to online consultations.
A major source of dissatisfaction centres on the recently implemented appointment system, which patients describe as cumbersome and discouraging. Many report waiting weeks for routine appointments, encountering technical difficulties with the platform, and feeling that the system creates unnecessary obstacles to accessing care. Some patients have chosen to transfer their registration elsewhere due to these access difficulties. Prescription management and administrative processes have also been problematic for certain patients, with reports of errors, delays, and inconsistent guidance from staff.
Despite these operational challenges, the practice retains patients who value the quality of clinical care and the welcoming atmosphere created by supportive staff members. The contrast between positive feedback about medical professionals and negative feedback about access systems suggests that service improvements in booking, communication, and administrative efficiency could significantly enhance the overall patient experience.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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D M.
8 years ago
Great!
Tough to book but worth it
Finding a slot can be challenging, but once you're past that hurdle, it's a solid healthcare provider with quality service.
Miss M.
8 years ago
Excellent!
Quick and helpful medical care
During my brief time as a patient here, I've found the communication incredibly smooth. Whenever I need to schedule an appointment or am running low on medication, the reception staff are proactive in finding me a convenient slot and are flexible about which doctor I might see. The service has been consistently excellent with no issues to date. Steve, who handles blood tests, is particularly wonderful - he's personable and helps patients feel relaxed during procedures. Additionally, my prescription refills are always punctual and reliable.
Joe S.
9 years ago
Bad!
Rude receptionist ruined our whole experience
My partner reached out seeking critical assistance about a depleted emergency inhaler, and the receptionist's response was shockingly unprofessional. The staff member was aggressively dismissive, condescending, and treated her with complete disrespect. Her demeanor was so hostile that it instantly made my girlfriend consider finding a new healthcare provider. While the medical practitioners themselves are wonderful, the front desk staff is absolutely terrible and creates a toxic first impression. If you have any alternative medical options available, I strongly recommend exploring them instead of dealing with this reception team.
Hugh P.
9 years ago
Great!
Easy booking with flexible slots
Efficiently structured, convenient scheduling and easy booking options
Alex C.
9 years ago
Great!
Endless phone wait during medical call
Getting the procedure itself was fine, but communication is a nightmare. Expect to spend around 30 minutes just trying to get through to someone on the phone.
Ashok K.
10 years ago
Great!
Friendly doctors who really listen
Skilled and knowledgeable medical professionals. The general practitioners consistently demonstrate a compassionate and supportive approach to patient care.
Ramakrishna P.
10 years ago
Average!
Tough wait times at our local clinic
Constantly overcrowded with limited scheduling options. The medical staff's quality varies, and patients are somewhat constrained in their selection of healthcare providers.
Taylor F.
10 years ago
Excellent!
Friendly team made my day
Every member of the team is absolutely delightful x
Neil W.
10 years ago
Great!
Friendly doctors with smooth patient care
A solid medical clinic with skilled doctors and a well-organized approach to healthcare delivery.
David P.
10 years ago
Great!
New practice with friendly staff
I recently joined this medical practice, and up to this point, the personnel have been extremely supportive and accommodating.