Elm Tree Surgery

Felt genuinely listened to and completely at ease

I had such a positive experience at this practice. I've had multiple appointments and every single time the clinician has been consistently kind, friendly, and incredibly reassuring. They always make me feel completely at ease. They take their time, explain everything clearly, and are always so gentle and professional. It never feels rushed, and you can tell they genuinely care about their patients and their comfort. It's rare to come across someone who is not only excellent at what they do but also brings such a warm and calming presence. I'm really grateful for the care provided — a real asset to the practice.

Always given the support I need

I consistently receive the assistance I require during my appointments.

Same-day appointment made registration straightforward

Excellent experience! Registration was straightforward and I was able to secure an appointment on the same day without any complications. The clinician was very considerate and handled my visit with calmness and courtesy. I'm very pleased with the care I received.

Helpful appointment that improved my understanding

I was greeted warmly and received helpful information about how the body works. This made a real difference to my understanding.

Patient and kind consultation with good support

Had a very positive experience! The healthcare professional was patient and considerate, and the translation support was excellent! Everything went very well!

Easy to book and friendly service

I appreciate the straightforward accessibility and the quality of care provided.

Polite and helpful approach to care

The healthcare professional demonstrated a genuinely pleasant and courteous manner throughout the appointment. Their approach was notably humble and considerate in how they engaged with and assisted me.

Friendly and responsive from start to finish

Excellent experience at this practice. The clinician was approachable and attentive to my needs. Much appreciated.

Fast appointment booking and friendly service

Genuinely quick and excellent patient care. Much appreciated.

Helpful doctor made me feel supported

The medical professional at this university location demonstrated helpfulness and expertise. Their presence at the facility is valuable, and I would encourage students to consider attending this practice.

Receptionist helpful, doctor called back quickly

I contacted the surgery seeking guidance and found the receptionist to be polite and accommodating. I requested a phone consultation with a clinician, who called back very promptly and thoroughly addressed all of my concerns. The level of care and responsiveness provided by this practice is excellent and I have no complaints about my experience. I appreciate the service received.

Thorough questioning put me at ease

The clinician demonstrated a comprehensive and careful approach to their questioning, exploring all relevant factors and possible explanations for my concern while taking appropriate steps toward finding solutions. They showed genuine empathy and compassion throughout the appointment, which helped me feel relaxed and understood. I was very satisfied with the care I received.

Friendly service with genuine attention given

Good and friendly service. Really happy with the attention given by the healthcare professional.

Staff made accessing care much easier

The staff proved to be very supportive, particularly those working at the university location. Their presence has made a positive difference by cutting down on travel requirements and making services more accessible to the university population and the wider local community. Much appreciated.

Easy to get help when you need it

This practice provides excellent care and it's straightforward to access support whenever required, with consistent follow-up appointments offered. The phlebotomy service was particularly impressive, with a gentle approach demonstrated across multiple visits that made the procedure virtually unnoticeable. 10 stars from me.

Friendly staff who actually listened to me

The services provided are excellent, respectful and responsive. The team members are friendly and calm while upholding professional standards.

Helpful staff made the difference today

I just want to commend you on your fabulous staff, polite, friendly, and so helpful. Today a member of your team went above and beyond to help me. Well done to the practice.

Friendly reception made the visit pleasant

Excellent service provided by the practice team.

Good service and helpful reception staff

The service provided was of a high standard.

Clear explanation and helpful guidance provided

Received a thorough explanation of the issue and was provided with an effective solution, along with clear guidance on preventative measures and the appropriate medication to take going forward.