Elsdon Avenue Surgery

Attentive care despite routine appointment waits

I have consistently had positive experiences. Standard appointments involve a typical waiting period of approximately two weeks, though this is common across most practices and same-day slots can often be secured by calling early. The healthcare professionals I have encountered have demonstrated attentiveness and genuine care, and have reliably followed up as indicated.

Helpful staff who actually listened to me

The staff demonstrated helpfulness, kindness, and professionalism throughout my visit. I found the service to be of a high standard.

Helpful staff who take time to listen

Very supportive and reassuring, they are always willing to address any concerns you might raise, and I have consistently had positive experiences with them.

Receptionist refused appointment despite walking in pain

I have been disappointed with the level of care shown during my recent interactions with this practice. I attempted to book an appointment multiple times this week, but was unable to secure one. When I called today, I was informed that my request would be treated as routine. Given that I am experiencing discomfort, I felt this response did not adequately address my concerns. My previous experiences at other medical facilities have been considerably more positive than what I have encountered here.

Couldn't get through on the phone

Unsatisfactory experience

Quick appointment and felt listened to

The appointment was prompt and the service provided was excellent.

Felt truly listened to and understood

The finest healthcare professionals I have ever visited.

Repeat prescriptions require too many calls

The practice frequently makes changes to my medication, and I find myself having to contact them repeatedly to arrange repeat prescriptions to be sent to the pharmacy. The service has been disappointing, and I felt that management was unable to handle my concerns effectively.

Felt genuinely listened to and cared for

Attended an appointment this morning and was seen by a clinician who was incredibly supportive and gave me their full attention. They were warm and personable, which really lifted my spirits, and I felt significantly better following the consultation. A truly pleasant experience overall.

Repeat prescription errors happen every month

Another issue has arisen with my parents' repeat prescription orders. This should be a straightforward task for the surgery to manage, yet it appears to go wrong on a regular basis. The pharmacy is currently waiting for the surgery to release the medication. This same problem occurs repeatedly each month. The practice really needs to address this matter. The service feels quite unprofessional. Both my parents are registered at this practice and would like this resolved. I have called multiple times and been told the issue has been dealt with, but it clearly hasn't been, and the pharmacy is still waiting for the prescription to come through. If you are considering using this practice, I would advise against it. The standard of patient care has been disappointing. My parents have been with this practice for many years, and I handle ordering their medications. The situation is frustrating. If my parents were managing this themselves, they would be constantly travelling back and forth to the surgery to sort out their prescriptions. The practice really needs to get this straightforward matter under control.

Receptionist booked quick telephone appointment efficiently

My spouse and I were very pleased with the care we experienced at the practice today. I contacted the reception team early in the morning and found them to be friendly and welcoming when booking a telephone consultation for my husband. The clinician called back promptly and spent considerable time having a thorough and informative discussion with him. We feel the entire team should be commended for their helpful and efficient approach. Excellent work!

Online registration made the process simple

Joined as a new patient during the second national lockdown period. The registration was handled entirely online and a telephone appointment was arranged for the following day. Everything went smoothly and the service was notably efficient.

Reception staff lack basic communication skills

This practice has not met my expectations. My family members are registered patients and have experienced multiple appointment cancellations within a short timeframe. The reception team's approach to communication could be improved, and there appears to be a need for enhanced training in patient service standards.

Easy to get an appointment when needed

I have consistently found it straightforward to obtain appointments with healthcare professionals at the practice.