Elswick Family Practice

Difficult to reach by phone sometimes

I'm satisfied with the service overall, though there are occasions when my calls to the practice go unanswered.

Polite staff made me feel comfortable

The practice staff consistently demonstrate helpfulness and courtesy, creating a welcoming and at-ease atmosphere during appointments.

Patience rewarded with consistent care

I have consistently enjoyed my time with this practice over a lengthy period. It's worth noting that good things sometimes take time, and it's important to keep in mind that staff members are people too.

Long-term patient appreciates genuine support here

I have been a patient at this practice for a considerable length of time. Throughout my time here, I have consistently experienced excellent care and attention from all members of the team, including reception staff, clinical nurses, and medical practitioners. While I recognise they face challenges from time to time, they have provided me with valuable support and I am grateful for their commitment to helping me. Thank you for your dedication.

Couldn't get an appointment despite trying hard

I've given up trying to secure an appointment. This is not a reflection of the dedication of NHS staff, many of whom are departing due to prolonged underfunding. The healthcare system faces significant pressures, with workloads that many feel are unmanageable and compensation that has not kept pace with inflation.

Practice stayed patient through my difficulties

I have to say this practice has been incredibly supportive throughout my time with them. The team has consistently shown patience and genuine kindness towards me. What's particularly stood out recently is how they've continued to assist me despite my communication difficulties over an extended period, and they've remained accommodating even when I've needed to contact them frequently and struggled to express myself clearly.

Polite and efficient yearly health check

Attended my annual health review appointment with a member of the nursing staff who demonstrated politeness and efficiency throughout the consultation. I had no issues with the care provided.

Receptionist rudeness and impossible appointment slots

I was disappointed with my experience at this practice. The reception staff came across as unwelcoming to patients. Finding an available appointment proved very difficult, as slots seemed to be allocated extremely quickly after the booking lines opened. I would hesitate to recommend this GP practice to others.

Practice stayed with me through the years

I have been a patient at this practice for over seven decades throughout my entire life. The surgery has relocated on several occasions during this time. Whenever I require medical care, I remain hopeful that the practice will be able to see me. I recognise that this is not always feasible. However, I am confident that once circumstances stabilise following the pandemic period, the level of care and attention that patients deserve will be fully restored.

Straightforward booking and minimal waiting times

Excellent service with generally minimal waiting times to see a healthcare professional.

Seen on time at every visit

I have had a positive experience at the practice, with appointments generally running on schedule during my visits.

Helpful and caring staff made all the difference

The medical staff at this practice are considerate, supportive, and demonstrate genuine care towards their patients.

Friendly staff who actually listen on the phone

I have consistently experienced friendliness and helpfulness from the team whenever I have made contact by phone or visited for my appointments.

Friendly staff who listen and respect you

The administrative team, medical practitioners, and nursing staff are approachable and considerate, treating each patient as an individual with dignity and respect.

Quick response through the NHS app

Had a wonderful experience with the service today. I completed an online form through the NHS app last night and was told I'd hear back by 6 in the evening. A message came through around 7 in the morning, and I received a call shortly after 10. I then attended the surgery for my appointment and everything was sorted out. Really pleased with the service provided today. Hoping to feel better soon. Thanks :)

Impossible to get an appointment here

The service at this practice is disappointing. Obtaining an appointment is consistently difficult. I am instructed to call at a specific time in the morning, but when I do, there are never any available slots, and the phone line takes an extended period to answer, which suggests insufficient staffing on the switchboard. On several occasions, I have needed to contact an alternative service to secure timely medical attention.

Doctor hung up before I could answer

I had a telephone appointment scheduled and I'm extremely disappointed with how it went. The clinician called my phone but ended the call almost immediately, before I had a chance to answer. Getting appointments is already quite difficult, and this experience made it even more frustrating. I really needed this appointment and when I tried to arrange another call, there was no callback offered. It's disheartening given what we contribute to the NHS.

Reports only available if you chase them up

This practice has significant shortcomings. Obtaining your medical reports requires persistent follow-up calls, even when errors are present. The diagnostic approach appears inadequate, with limited thoroughness in assessments. During a remote consultation, one clinician responded defensively when questioned about their findings, stating they cannot be expected to diagnose everything without conducting a proper examination. My condition deteriorated substantially before I sought emergency care, where investigations identified that my symptoms were caused by pancreatitis.

Struggling to book appointments through phone lines

The appointment availability system proved frustrating, requiring early morning calls at opening time when multiple lines were often engaged. Even when contact was successfully made, staff indicated that same-day slots were not available and suggested trying again the following day. After attempting to book across several consecutive days without success, the overall experience felt quite disappointing.

Helpful staff who really go the extra mile

Absolutely wonderful practice, very supportive and well-informed team. Nothing seems too difficult, everyone makes an effort to help with any issues that arise.