Elvington Medical Practice

Trusted care and genuine listening for decades

I have been receiving professional, kind and friendly care from the entire team at this practice for many years. I have complete confidence in them and have consistently felt well supported throughout my time as a patient. I am grateful for their commitment to my wellbeing, their attentiveness to my concerns and for offering thoughtful and practical guidance. An excellent practice overall.

Helpful staff despite being stretched thin

The practice consistently demonstrates a willingness to provide assistance despite operating under considerable pressure and workload constraints.

Receptionist busy but staff genuinely care

I've attended two in-person consultations and one phone appointment this week, all arranged with short notice. The service has been exceptional, and I've never experienced feeling hurried or like a burden. The clinical staff have demonstrated genuine compassion throughout my visits. When reception staff have seemed curt, it's typically due to high call volumes and a busy waiting area. There were ongoing difficulties with the repeat prescription system previously, though the underlying technical issues have since been resolved. Overall, I have no complaints about the practice.

Medication stock issues causing repeated delays

I initially consulted with several clinicians before being seen by a senior member of the practice, who spent a brief amount of time examining what turned out to be a lump. I found myself placed on multiple waiting lists that seemed unnecessary. My main concern arose when I attended to collect medication that I needed to begin taking immediately, only to be informed it was unavailable. During that same visit, I noticed several other patients were also told their prescribed medications were not in stock. I have concerns about how this practice is managing its operations.

Reception staff weren't helpful with appointment timing

The reception team came across as unwelcoming and inflexible. Despite having submitted visual documentation to the clinician beforehand, an appointment was scheduled several weeks in the future, which felt like an unnecessarily long wait given the nature of the concern. When the appointment finally took place, it was brief and did not provide the additional insight or support that had been hoped for.

Quick prescription help from helpful staff

Recently registered with this practice and have been very pleased with how efficiently and helpfully the administrative team and clinical staff handled my request for an urgent prescription, which was processed within a day of my arrival.

Prescription denied before travelling abroad

The practice has declined to issue a repeat prescription despite my upcoming travel abroad for an extended period. This has left me without access to my regular medication. I have had to seek alternative medical provision from a private provider to obtain the necessary supply, which incurred additional costs. The private provider expressed surprise at the situation, as do I.

Repeat prescriptions never reach the pharmacy

Every time I visit to collect my repeat medication, it appears not to reach the pharmacy as expected. I find myself having to act as an intermediary, repeatedly reminding the practice to forward my prescription to my chosen pharmacy. This has been a source of considerable frustration with the repeat prescription service.

Friendly staff made me feel genuinely cared for

The entire team at the practice has consistently demonstrated genuine care and attentiveness, along with a welcoming approach. Both those in clinical and administrative roles have made each visit a pleasant and positive experience.

Prompt support when it's needed most

I have been a patient at this practice for a couple of years now. The support provided has consistently been excellent, responsive, and compassionate whenever I have required it.

Appointment reminders sent while abroad

Good evening, I continue to receive text messages about my blood pressure monitoring. I wanted to clarify that I am currently abroad for an extended period and do not have access to the necessary equipment with me. I will be able to address this matter once I return home at the end of the month.

Quiet appointment with minimal waiting time

The practice was not particularly crowded.

Practice missed serious condition during routine care

Didn't want to engage with my father despite his long history in the community. It emerged that he had a significant medical condition. They were having conversations over the phone about it.

Reception staff were helpful and friendly

I must say I received excellent service! The reception staff on both occasions were absolutely lovely and helpful. I was able to see a doctor on the same day! 😊

Reception staff were dismissive and unhelpful

This practice has been disappointing due to interactions with staff members. While politeness is expected from patients, the same courtesy does not appear to be extended in return. The experience has left me reluctant to return to this surgery in the future. There seems to be a disconnect between the standards being asked of patients and those being demonstrated by the team.

Reception team was dismissive and unhelpful

I found the reception experience to be disappointing and frustrating. The staff came across as dismissive and unwilling to assist. I noticed a recorded message mentioned that the team deals with difficult interactions from patients, though this didn't improve my own experience. I've been unable to secure an appointment with a clinician, as the reception process has proven to be a barrier. The earliest available slot offered was a telephone consultation several weeks away. The overall handling of my visit left me feeling let down. When I inquired about how to lodge feedback, I was informed that complaints must be submitted by post rather than through email, which added to my dissatisfaction.

Thorough appointment despite usual booking difficulties

Never experienced any sense of being rushed. The consultation was comprehensive and demonstrated genuine understanding. As is often the case, there were the typical challenges in securing an appointment slot. The clinician made considerable effort to explore and investigate the presenting issue thoroughly.

Reception staff were genuinely helpful and polite

A truly excellent and compassionate medical practice with a supportive team. I have consistently experienced politeness and helpfulness from all staff members, and the clinicians have been outstanding. I am very appreciative of the care I have received.

Couldn't get through on the phone

Experienced significant waiting times when attempting to make contact on multiple occasions, which was quite frustrating.

Friendly reception made the visit worthwhile

I appreciate the opportunity to share feedback.