Essex Lodge Surgery

Excellent Surgery

My family and I have all been patients at Essex Lodge Surgery for over 20 years, and for the most part our experiences have all been really positive, especially considering the stress the NHS has been under in recent years, especially in east London where patient numbers and deprivation are extremely high. The reception staff are always kind and polite, especially to my daughter who has a chronic long term condition and learning disability, l feel this is particularly impressive taking into account the abusive and disrespectful way some patients talk to them. Most of the nurses are also really kind, patient and respectful, going out of their way to make my daughter feel comfortable. There are also some really excellent, lovely doctors, Dr Awal and Dr Vaid in my experience have always been particularly caring, reassuring and just really kind! Which is so important when you are feeling ill and vulnerable or worried about your child, and most of the other doctors l have seen over the years have also been friendly and professional! Thank you Essex Lodge

Claudia helped me find the right care

Claudia was truly exceptional today. I'm fully cognizant of the immense pressures facing the National Health Service, particularly in London's East End where healthcare resources are incredibly limited. Claudia demonstrated remarkable empathy, warmth, and professionalism, ensuring I was scheduled with the most suitable appointment. Heartfelt gratitude. Sharon

Friendly rep solved my booking issue

The customer service representative was extremely pleasant and supportive, providing excellent assistance with both my scheduling concern and the issue I was experiencing.

Friendly staff made my doctor visit better

The medical staff, including both the doctors and front desk personnel, are incredibly supportive and approachable. They create a welcoming environment where communication feels comfortable and natural.

Quick switch with friendly service

Transitioning to this service was a breeze. Previously, their queue times were quite long, but they've significantly reduced wait periods, and the employees are incredibly welcoming and pleasant.

Friendly staff helped me get results

I stopped by the medical practice on December 2nd near 4:30 PM to check on some test results. The receptionist, who had beautifully styled brown hair with soft waves, was exceptionally kind and supportive. I cannot speak highly enough about this healthcare facility.

Quick and helpful scheduling support

The representative was fantastic and scheduling was incredibly convenient. Much appreciation for their helpfulness.

Quick morning blood test visit

Arrived at the medical center today. The reception team welcomed me warmly with exceptional customer service. I utilized the automated check-in system and waited to be summoned for my blood draw. When I entered the consultation room, it became apparent that I had overlooked collecting the necessary paperwork at the front desk. The staff promptly allowed me time to retrieve the missing documents. The receptionist demonstrated remarkable professionalism, displaying a friendly demeanor and working with impressive efficiency. The phlebotomist who performed my blood test was equally skilled, executing the procedure with a delicate touch and smooth precision. The entire experience was well-coordinated and trouble-free.

Quick help with my prescription issue

Hi there, I recently contacted my general practitioner regarding a prescription issue that the pharmacy hadn't resolved. The doctor promptly guided me to speak with the staff at the clinic, and I was incredibly impressed by their helpfulness and efficiency. They were so quick to assist me, and I want to express my sincere gratitude for their exceptional service. You truly deserve the highest praise for the wonderful care you provide to every patient. Thank you so much! ✨️

Great Practice

Good experience with the practice.

Friendly welcome at the front desk

The receptionist was absolutely wonderful! Her warmth and friendliness made such a positive impression on me. She's truly exceptional at her job and comes across as a genuinely delightful person. I'm really impressed with her! ❤️🥰

Pleasant morning call back at 8 am

At my age of 75, I'm fortunate to have minimal doctor visits. Whenever I do seek medical attention, the service is consistently top-notch. Recently, I called around 8 am and initially felt discouraged upon learning I was 21st in the queue. However, by selecting the callback option, I was pleasantly surprised to receive a return call within 30-40 minutes. (Wouldn't it be wonderful if all organizations adopted such an efficient approach?) The reception staff have always been welcoming and accommodating with any questions I've had. While waiting, I appreciated the digital screen displaying patient names and designated rooms. Dr. Nandra particularly impressed me by leaving his office to personally greet and guide me back to his consultation room - a thoughtful gesture that made me feel valued as a patient. Visited on February 26th.

Claudia saved my day at reception

Claudia provided excellent assistance Much appreciation

Staff really knew their stuff

The employees demonstrate extensive expertise, show great patience, and maintain a welcoming demeanor.

Claudia made my medical visit smooth

I've been receiving care at this medical facility for quite some time. During my recent visit, I was greeted by the receptionist Claudia, who provided exceptional assistance and demonstrated outstanding customer service skills.

Claudia helped me sort everything out

During my visit to the medical practice today, I sought a document related to a minor procedure I underwent in 2023. The receptionist, Claudia, was incredibly friendly and accommodating. She promptly printed the document I needed and even assisted me in setting up my online NHS application. Additionally, I had missed a phone call from a general practitioner about my repeat prescription, and Claudia helpfully confirmed that it had been rescheduled for 6/2/26 at 3:40 PM, which greatly relieved my concerns. Thanks to Claudia's exceptional and professional assistance, I departed the surgery feeling completely satisfied and appreciative of her remarkable service!

Quick help at the front desk

The front desk staff was friendly and efficiently resolved my issue

Sara made my day right

Sara provided exceptional customer service, handling my needs with utmost courtesy and expertise. Her attentive approach truly made my experience positive.

Charlene at reception was super helpful

The reception team delivered top-notch service today, providing clear guidance and timely information. Charlene at the front desk was particularly courteous and competent, and the Pharmacist demonstrated remarkable professionalism and effectiveness. Their entire team consistently goes above and beyond to assist customers, maintaining an impressive standard of service throughout.

Baby's acne left untreated at first visit

Being a first-time mother, I found this medical encounter deeply disheartening and distressing. When my infant developed skin breakouts across her facial and scalp areas, the initial healthcare provider casually dismissed my worries as typical, offering no guidance or comfort whatsoever. Within just several days, the skin condition deteriorated, compelling me to consult another physician. This subsequent doctor promptly recommended a hydrating intervention, which swiftly ameliorated the problem. This experience revealed how readily my legitimate parental concerns were minimized. With infant healthcare, practitioners should listen carefully and provide compassionate support — not summarily disregard worried parents. I am now hesitant about revisiting this medical practice.