Essex Lodge Surgery

Claudia helped me through everything

I'm truly grateful for the exceptional assistance provided by the translator Claudia at the reception. She was outstanding, and I must commend her professionalism. Additionally, the medical staff, including doctors and nurses, demonstrated remarkable competence and care during my experience.

friendly staff at essex lodge

Exceptional assistance consistently, whether I'm reaching out by phone or stopping by in person. Kudos to Essex Lodge for their top-notch support.

Rude staff and impossible appointment times

These employees are undoubtedly the most pompous and ineffective I've encountered. If they dedicated as much energy to genuinely assisting customers instead of talking down and belittling them, the service would be exceptional. It's perplexing how they can inundate you with constant text reminders about flu vaccinations (which are impossible to stop), yet when you're genuinely sick, they inform you it'll be a month before you can get an appointment. Take my advice and seek healthcare elsewhere, which is exactly what I did.

Claudia helped me feel calm and safe

I want to express my heartfelt gratitude to Claudia for her incredible assistance and support! Her presence during my surgery made the entire experience so much more manageable! Previously, I was extremely anxious due to my limited English skills. Now, I feel completely at ease and secure, knowing that if I need any translation or explanation in my native language, she will be there to help! Thank you so much for doing an amazing job ❤️ The entire team is equally wonderful, friendly, and supportive - please continue your excellent work!

Claudia's amazing help with my parents

I want to express my gratitude to everyone at the clinic, from the doctors to the front desk staff! Whenever we reach out, they are incredibly supportive, kind, and always go the extra mile to assist you! Claudia, in particular, has been amazing - my parents aren't fluent in English, and she consistently helps them by translating and addressing their specific requirements! The physicians are consistently courteous and strive to provide the absolute best medical care possible! I wholeheartedly endorse this medical practice and their entire team!! Keep up the fantastic work ❤️❤️

Receptionist saved the day for me

I just concluded a conversation with a receptionist who demonstrated exceptional customer service, displaying remarkable patience and empathy while addressing my issues. I truly appreciate the assistance in resolving my concerns. My name is HH, and I have been a loyal client of this practice for more than two decades.

Quick check-in with friendly staff

Exceptional customer service with incredibly friendly and welcoming front desk personnel who made my experience truly pleasant.

Sara and Ruby saved the day

I am incredibly grateful to Sara and Ruby, the managers who went to extraordinary lengths to secure a prompt appointment for my son and ensure he received immediate medical attention. Their compassion and thoughtfulness were truly remarkable. After seeing some critical reviews, I felt compelled to share my personal, overwhelmingly positive experience. The service was nothing short of exceptional. Their dedication deserves more recognition than the mere 5-star rating allows. My heartfelt thanks to them for their outstanding support.

Sara helped me through everything

Fantastic customer support, with Sara providing particularly outstanding assistance during our phone conversation.

Caring doctor made me feel heard

I thoroughly enjoyed my visit to the medical facility. Dr. Aktar, a compassionate female physician, was exceptional in making me feel at ease and genuinely attentive to my medical issues. The entire front desk team has consistently demonstrated remarkable helpfulness and warmth whenever I've required support. I am truly appreciative of the outstanding level of care I received.

Claudia saved my day at reception

The front desk personnel are incredibly kind, supportive, and accommodating. During a particularly anxious moment regarding my scheduled visit, the team, with Claudia standing out, demonstrated remarkable empathy and efficiently resolved my concerns, which I deeply value.

Dr Aktar saved the day with compassion

My time at this medical practice has been disappointing and not up to par. Nevertheless, Dr Aktar provided compassionate care to my infant and myself during our illness. I truly appreciate her dedication. She is truly remarkable. The NHS would benefit from more professionals like her—individuals who are highly skilled, empathetic, attentive, and genuinely concerned. May she be blessed!

Compassionate care from Dr Nanda

I'm absolutely thrilled with this medical procedure. Dr Nanda demonstrates exceptional compassion and consistently shows me true respect. I've been a patient at this practice for an extended period and am completely satisfied with the level of care I've experienced. The front desk team is consistently courteous, efficient, and supportive. I wholeheartedly endorse this practice.

Sara and Ruby saved the day

I want to express my sincere gratitude and highlight the exceptional service I received from Sara and Ruby at Essex Lodge. They have consistently demonstrated remarkable patience and professionalism while addressing my questions and concerns. Their extensive expertise and knowledge have been incredibly helpful throughout my interactions. During all of my appointments, I've been impressed by their consistently supportive approach and genuine willingness to assist me. Both staff members have gone above and beyond their standard responsibilities, ensuring I received comprehensive information and support. They have shown remarkable dedication by extending themselves beyond their typical roles to provide me with the best possible care. Their warm demeanor, professional conduct, and friendly smiles have always lifted my spirits during my visits. Sara and Ruby are truly invaluable assets to Essex Lodge, and I am deeply appreciative of their outstanding service.

Amanda's super helpful at the lodge

Amanda provided outstanding customer support during my visit, and she truly stands out as a valuable member of the Essex lodge staff.

Compassionate doctor helped our family

I appreciate Dr. Sultana Aktar's dedication and assistance provided to our group.

Terrible reception staff ruined everything

This surgery is absolutely abysmal for my children. The reception team displays zero professionalism, with Ruby and Sara setting terrible examples. Ruby completely disregards patients, while Sara comes across as arrogant and patronizing. Scheduling appointments is a nightmare, and when you finally get through, you're confronted by impatient and dismissive staff members. The practice manager is failing miserably at managing her team and exhibits the same rude, defensive attitude. If you can't maintain a professional demeanor, you have no business working in healthcare! The constant turnover of reception staff speaks volumes about their toxic work environment. It's clear they're heading for disaster if they don't address these serious issues immediately. IMPROVE YOUR STAFF PERFORMANCE OR RISK TOTAL SHUTDOWN.

Compassionate staff made me feel heard

I had a conversation with a compassionate representative who intuitively arranged an appointment with a female physician, understanding the delicate nature of my medical issue without me even requesting it. Recently, I've gained the reassurance that I can reach out with ease, confident that I'll always be met with empathetic guidance and support. My sincere appreciation goes to the entire team.

Rude receptionists ruined my healthcare experience

Absolutely the most terrible general practice in London. Every single receptionist deserves to be fired due to their appalling behavior. They demonstrate zero willingness to assist and show complete indifference to patients' circumstances, even when their own errors are causing significant treatment delays. The staff, including certain doctors, are so unprofessional that they should be prohibited from working with people. An official regulatory body desperately needs to intervene and completely overhaul this practice, as they are utterly incompetent and have no concern for their patients' well-being.

Flexible care when life gets busy

My medical condition has been fluctuating lately, and whenever I've required an appointment or just sought guidance, Essex Lodge has been exceptional. Given my work schedule, securing a convenient booking can be challenging, but the receptionists are consistently accommodating and eager to assist me. A sincere appreciation goes to Dr Awal, who has been incredibly supportive to both myself and my children.