Essex Lodge Surgery

Quick and smooth appointment booking

I visited the clinic today and required a subsequent consultation in a fortnight. The front desk personnel scheduled my next visit with the identical physician, exactly as I requested. My appreciation goes out to you - you're absolutely fantastic!

Quick help from claudia at essex gp

After switching to this GP in Essex, I'm thoroughly impressed with the level of service. Unlike my previous practice where issues dragged on for ages, here I've managed to resolve multiple concerns in barely any time at all. The staff are incredibly helpful and accommodating, with special mention to Ms. Claudia, who is not only extremely friendly but also speaks my native language, which makes communication a breeze. I've reached out three times so far, and each interaction has been met with comprehensive assistance and clear explanations. I'm genuinely grateful for their support and professionalism 💐💐💐

Quick help with my pharmacy needs

The representative who handled my callback was exceptionally polite. They successfully scheduled an appointment in the near future and also provided me with an update regarding the status of my prescription at the nearby pharmacy.

Skilled surgeon put me at ease

An exceptional surgical experience that truly stands out among my medical procedures. Grateful for the care and expertise provided.

Sara's awesome customer help today

Sara demonstrated exceptional customer service, providing clear and attentive assistance throughout our interaction. Her approach was incredibly kind and supportive, carefully addressing all of my questions with genuine patience. I was thoroughly impressed by her professionalism and dedication! She truly stands out as an outstanding representative.

Friendly staff made my day

The employees at this establishment are exceptional and consistently eager to provide support. Whenever I required assistance, they were there to help. I would like to give special recognition to Teodora, Sara, Ruby, and Claudia for their outstanding service. They are truly remarkable!

Staff are hit and miss here

I'm genuinely puzzled about the hiring process at this place - the staff quality is incredibly inconsistent. Some reception staff are outstanding, while others are shockingly unprofessional. The amazing team members include Kay, who's absolutely essential to the operation, Velma who's brilliant, Amanda who's incredibly helpful and friendly, Hilima who's kind and supportive, and Kelly who always follows up thoughtfully. These ladies demonstrate a level of commitment rarely seen in NHS services nowadays. Conversely, certain staff members are appalling. Sarah appears arrogant and dismissive, looking down her nose condescendingly. Claudia has delivered the rudest interaction I've ever experienced within the NHS - and I mean ever! Ruby is completely ineffective, seemingly only interested in brushing patients off without genuine listening or care. I requested to speak with the practice manager, Seema Hauque, but never received a callback. Frustrated beyond tolerance, I've reported this to NHS England and ultimately left the practice. I can unequivocally state that this surgery has caused me more distress than assistance. Their appointment system is fundamentally broken - constant "call backs" with no actual resolution. We taxpayers absolutely do not pay our contributions to be treated with such disrespect and negligence.

Terrible er wait made me lose hope

Absolutely the most abysmal service I've ever encountered. They display complete indifference towards their patients and show zero regard for medical urgency. Their service is utterly deplorable and shameful.

Claudia and Sarah ruined my healthcare visit

The receptionists at Essex lodge surgery are arguably the most discourteous I've encountered in the UK. Their behavior is appallingly unprofessional. They consistently interrupt patients, showing zero respect during conversations. Their communication skills are abysmal, with staff members like Claudia and Sarah displaying an exceptionally condescending and hostile attitude. This surgery has significantly compromised my wife's medical care. The only redeeming qualities are a few competent doctors such as Dr. Chowdhury and Dr. Awal. However, the remaining staff are consistently disrespectful, unhelpful, and demonstrate a shocking lack of professionalism. Their current reputation speaks volumes about their substandard service. Unless they make immediate and substantial improvements in staff conduct, this medical practice risks imminent closure.

Months of waiting and zero support

This establishment is a complete farce, consistently leaving patients abandoned and unsupported for extended periods. They casually suggest scheduling another appointment that won't materialize for weeks. The entire staff demonstrates a shocking lack of concern for patients' mental health, seemingly indifferent to the potential catastrophic consequences of leaving someone without proper medication. Steer clear of this place under any circumstances.

Terrible service and two-week test delay

This general practitioner is a complete farce. They perpetually have excuses instead of taking responsibility. My test results were held up for a fortnight while they denied receiving them, forcing me to repeatedly contact the hospital, who were themselves astonished by the GP's incompetence. Even the doctor promised to investigate but failed to follow through. Their lack of basic courtesy is astounding - unable to offer a simple apology but more than capable of being discourteous during phone interactions. It seems patients are expected to manage every single administrative task themselves. Anticipate getting anything accomplished at an incredibly sluggish pace, roughly ten times slower than acceptable.

Ruby saved the day for me

I switched my medical practice to Essex Lodge and encountered a problem locating my test results. A staff member named Ruby stepped in and assisted me in tracking them down. She efficiently resolved my concern in just half an hour and followed through with her commitment to call me back. The service I received was exceptionally warm and compassionate, and despite my initial anxiety about the situation, Ruby helped me feel reassured and supported.

Thorough care from dr aktar and team

My recent surgical encounters have been a mix of positive and negative moments. Both physicians I consulted provided exceptional medical attention and advice. They thoroughly examined me, listened carefully to my concerns, ensured proper follow-up, and arranged necessary referrals. Dr. Aktar, a female physician, was particularly noteworthy. Unfortunately, I cannot recall the name of the male doctor. Additionally, Lisa at the front desk demonstrates remarkable professionalism. Going forward, I intend to keep track of receptionist names, as one specific individual is remarkably discourteous and tends to abruptly terminate phone conversations before patients can fully express themselves.

Friendly doctor who really listened

Dr. Aktar provided exceptional care, offering clear explanations and demonstrating a truly helpful approach throughout the consultation.

Friendly staff made our day better

The employees demonstrate exceptional courtesy, providing valuable assistance and comprehensive information. They maintain a professional demeanor while showing genuine concern, delivering an outstanding service experience that my entire family thoroughly appreciates.

Kay's terrible patient treatment

Review specifically focused on receptionist KAY. She seems to believe she can escape accountability for her completely unacceptable behavior towards me. A receptionist has absolutely no justification for being so disrespectful to patients, and I've personally witnessed her mistreating multiple patients in person! She abruptly terminated our phone call when I began recording it (which I am legally permitted to do) - this only happened because she consistently interrupted me, preventing me from speaking and attempting to misrepresent my statements. Moreover, during an in-person interaction, she maintained her unprofessional demeanor and even resorted to dishonesty. She claimed no manager was available, yet one appeared within seconds. She initially denied hanging up on me, then subsequently admitted doing so because I started recording. As a mental health patient at this practice, her actions could have seriously jeopardized my well-being. If someone is so dissatisfied with their job and harbors such negativity, they should simply resign instead of mistreating innocent patients who have done absolutely nothing to provoke such treatment.

Quick help from caring doctor

Secured a medical consultation within 24 hours and want to express my sincere appreciation to Dr Awal for being an incredibly compassionate healthcare provider who presented me with multiple treatment alternatives during our consultation.

Impossible to get an appointment

Securing an appointment here seems utterly impossible, and it appears nobody truly cares about patient retention. I completed a blood test nearly a month ago and have been struggling just to obtain my results. I've been instructed to book a phone consultation, not an in-person meeting. Upon checking their website, the earliest available slot is mid-October, while we're only at September's beginning. When I contacted the GP and inquired about an earlier appointment, the initial response was dismissive. The first representative told me to call back Monday, and when I did, an aggressive staff member immediately and emphatically declared "NO APPOINTMENTS AVAILABLE" without even hearing my request. I'm astounded by the unreasonable wait time for a simple phone consultation regarding test results. Compared to other GP practices where patients can typically secure same-week appointments, Essex Lodge seems incredibly unaccommodating. The wait is so prolonged that I sarcastically suggest even prisoners would receive more timely medical attention. This experience is completely unacceptable.

Frustrating wait times and unhelpful staff

Scheduling a visit is an exercise in frustration The front desk personnel lack basic customer service skills and appear disinterested in assisting patients.

Quick visit at crowded clinic

Quite a bustling medical practice, requires patience to navigate, but conveniently located and approachable.