Essex Lodge Surgery

Frustrating wait for new patient check

Unsatisfactory service. Scheduling appointments requires a two-week lead time. I was left waiting for half an hour beyond my scheduled new patient consultation. Ultimately, I had to abandon my appointment due to the excessive delay. While I recognize that healthcare professionals cannot be hurried during patient interactions, I'm perplexed why some nursing staff can maintain punctual appointment schedules while others consistently run behind.

Frustrating delays and poor communication at essex

I am profoundly frustrated with the leadership at Essex Lodge GP Surgery. Despite repeated efforts to highlight persistent problems, no meaningful progress has been made in enhancing the service quality. Patient appointments are routinely postponed or abruptly terminated without sufficient warning, causing significant patient anxiety. When complaints are presented, the management's attitude is indifferent and evasive, demonstrating a clear lack of responsibility. This continuous disregard casts a negative light on their leadership and fundamentally challenges their dedication to patient welfare. I strongly call on the management to implement immediate corrective measures and demonstrate genuine concern for their patients' needs.

Frustrating wait for basic care

They provide zero assistance You won't receive your prescription unless you become emotionally distraught Appointments are only granted when you're practically fully recovered Several staff members demonstrate appalling behavior and show complete disregard for patient dignity Absolute time consumers I cannot possibly endorse this medical practice, and while I'd prefer to leave, geographical constraints prevent me from doing so Entirely unacceptable healthcare service Repulsive

Rude nurse ruined my daughter's vaccine visit

On May 23, 2025 at 7 PM, I brought my daughter for her vaccination, and I am utterly dismayed. The nurse administering the injection displayed an unacceptable attitude that I have never encountered before in the UK. Her demeanor was shockingly unprofessional, particularly when dealing with a young child. I strongly urge the medical staff to address and rectify her approach, especially when interacting with infants and children who require gentle and compassionate care.

Rude staff and rushed medical care

The personnel here display an appalling lack of professionalism. Scheduling appointments is practically impossible. Physicians conduct cursory examinations and provide minimal communication regarding test results via text, offering scant details. They hastily prescribe medications without explaining potential side effects or implications. I've been compelled to escalate concerns to the management multiple times, though fortunately the manager is responsive and attempts to address issues promptly. Ultimately, I cannot endorse this practice and am actively seeking alternative healthcare providers after conducting thorough investigations.

Fancy office, impossible to see doctor

The updated facility appears impressive, but getting medical attention is nearly impossible. Appointments are inexplicably limited to Tuesdays, even though the clinic is never crowded. After laboriously recounting your complete medical background to whoever happens to pick up the phone - be it administrative staff, cleaning personnel, or another random employee - they invariably attempt to steer you towards a telephone consultation instead of an in-person examination. While the physical space has been beautifully renovated, the operational management and staffing have never been more dysfunctional.

Halima helped me sort out grandma's problems

I was thoroughly impressed by Halima's exceptional customer support when I called. She promptly addressed my concerns regarding my grandmother's situation and was incredibly responsive. With remarkable patience, she carefully listened and provided clear, comprehensive answers to every question I raised. Her warm and professional approach significantly reduced my stress and made the entire interaction smooth and reassuring. Truly top-notch service!

Loyal patient of 20 years

I have been receiving care at Essex Lodge for more than two decades and can confidently say the quality of service has been outstanding. Whenever I complete an online form (via text link), a doctor consistently calls me back within 48 hours. Throughout my experiences, I have always felt genuinely heard and supported. I notice some negative reviews and find them curious. It seems these individuals might not fully comprehend a GP's role. Doctors aren't miracle workers who can instantly resolve every medical issue; sometimes diagnosing a condition requires methodical investigation and elimination of potential causes. Waiting times at the surgery are a natural part of healthcare. Perhaps the patient ahead of me needed more comprehensive attention, preventing a rushed consultation. This approach prioritizes thorough patient care over strict appointment scheduling - something that could happen to anyone. Many people unreasonably expect immediate GP access for non-urgent matters, and then become frustrated when they don't receive the precise diagnosis or explanation they desire. Some even escalate matters by seeking hospital second opinions, potentially straining NHS resources. There's a reason medical professionals undergo extensive training for over five years - they genuinely care about patient wellbeing. I consider myself fortunate to have Essex Lodge as my medical practice. (Alexandra Scott)

Sara made my day with kindness

Sara provided exceptional service that truly exceeded my expectations. I'm thoroughly satisfied and would gladly give her a perfect rating. Kudos to Sara for her outstanding performance!

Long-time patient loves this caring practice

I've been a patient at this medical practice since 1985, and throughout these decades, I've consistently felt respected and appreciated. Even during the challenging COVID-19 lockdown period, when many patients were experiencing difficulties accessing healthcare, this practice went above and beyond to accommodate my medical needs and ensure I received proper care. The entire team here is exceptionally warm and approachable, and each physician I've consulted has been outstanding. I want to extend a heartfelt acknowledgment to Lisa, Sarah, and Hemini for their unwavering support, genuine compassion, and remarkable professional standards. Their dedication does not go unnoticed, and I am truly grateful.

Friendly faces at the medical center

The medical office's front desk personnel demonstrate exceptional compassion, attentiveness, and thoroughness. I am truly appreciative of their wonderful service.

Quick care when I needed it

Exceptional medical professionals with a compassionate team. They offer timely urgent care slots when you need them most.

Waited 15 minutes to be dismissed

I attempted to schedule an appointment and was left waiting on hold for a quarter of an hour. When I finally got through, I was informed that no appointments were available until early June, and booking was impossible. Upon expressing my frustration and mentioning I would contact my Member of Parliament about this unacceptable situation, the staff member named Halima accused me of threatening her. After being a patient at this practice for three decades, I've witnessed a dramatic decline in patient care. Although I rarely seek medical attention, I urgently needed to see a healthcare professional, but was dismissively told to call 111 or visit the emergency room. The staff's attitude was incredibly unhelpful and unprofessional!

Waited weeks for urgent care nightmare

Absolutely dreadful medical practice. Getting an appointment when you're most in need is practically impossible. How is it acceptable to have wait times of 3-6 weeks just to see a doctor? Such significant delays can potentially lead to dangerous health risks. I'm definitely switching to a different general practitioner as soon as possible.

Rude staff ignored my knee pain

Despite my knee joint discomfort, I arrived limping, hoping for assistance, but was completely ignored. The entire staff demonstrated a shocking lack of helpfulness. The reception area was particularly abysmal, staffed by incredibly rude women who are actively damaging the facility's professional image. Since February, I've been attempting to secure a medical consultation regarding my cardiac health, yet I've been unable to schedule even a single appointment. When I raised my concerns, the receptionist became confrontational and aggressive, escalating the situation with a loud, argumentative response. I've reluctantly awarded one star, though in truth, they merit no rating whatsoever. I cannot emphasize enough how strongly I advise against anyone considering registering with this incompetent and disrespectful medical practice.

Terrible surgery at Newham's General hospital

Absolutely a botched surgical procedure. Hostile, deceitful, and completely dismissive of patient concerns when referring to Newham's General, even misidentifying the incorrect anatomical region. These practitioners deserve to have their medical license revoked by the regulatory board.

Rude staff ignored me at reception

During my visit to clarify a concern, the reception staff appeared completely disinterested, with all the female employees engaged in casual conversation. I felt utterly disregarded and humiliated. When someone finally acknowledged me, she provided minimal information, dismissively stating she would send a link to my phone. Her lack of willingness to assist or explain anything seemed potentially rooted in discrimination, given my status as a white foreigner. Consequently, I terminated my membership and returned to my previous general practitioner, where I had been a patient for five years. In contrast, my old GP consistently provided excellent service both via telephone and in-person, with doctors who consistently demonstrated genuine empathy and understanding - qualities entirely absent from this terrible establishment. The staff's unprofessional attitude suggests they are unsuited to their roles, and if they are unwilling to work and support patients, they should not be in customer service positions. After all, patients indirectly contribute through their payments and deserve a basic standard of respect and dignity.

Terrible gp service during morning appointment

I'd give zero stars if I could... We shell out £1,000 annually for NHS coverage, yet when medical assistance is required, we receive absolutely nothing. This general practice is pure garbage. I scheduled an appointment, but they claimed I had no booking - and this isn't an isolated incident. Moreover, the staff consistently maintain an appalling attitude of rudeness.

Rude staff made me feel worse

The front desk staff and nursing personnel displayed an incredibly disrespectful attitude. Particularly the short-haired receptionist seemed perpetually irritated and hostile. Interacting with these staff members was so unpleasant that it actually made patients feel unwell.

Phone support was frustrating and unhelpful

AN ASIAN REPRESENTATIVE (CLEARLY QUITE YOUNG) DEMONSTRATES INCREDIBLY UNPROFESSIONAL BEHAVIOR DURING PHONE INTERACTIONS! SHE ABRUPTLY TERMINATES CALLS WHILE CUSTOMERS ARE MID-INQUIRY! THIS CONSISTENT PATTERN OF DISRESPECTFUL COMMUNICATION SUGGESTS SHE WILL ULTIMATELY FACE CONSEQUENCES FOR HER ACTIONS!