Patient Experience Summary

Patient feedback reveals a mixed experience with this GP practice, with significant variation in satisfaction across different service areas. Appointment access emerges as a persistent challenge, with many patients reporting difficulty securing consultations through the phone booking system, particularly at the 8 AM opening slot when demand is highest. Communication experiences are similarly divided, with some patients praising responsive phone contact and efficient online services, whilst others describe prolonged waiting times to reach reception and inconsistent follow-up on referrals. Reception courtesy varies notably across feedback, with some patients highlighting warm and helpful interactions whilst others report discourteous or dismissive treatment.

Where the practice receives consistent praise is in clinical care quality and professional medical staff conduct. Patients frequently commend doctors and nurses for attentiveness, empathy, and thorough care, with particular appreciation for same-day or next-day appointment availability when secured. Prescription handling and online consultation platforms are noted as efficient by satisfied patients. However, concerns about limited face-to-face consultations persist, with some patients expressing frustration at phone-only appointments and the perception that physical examinations are being avoided.

Administrative challenges including prescription errors, difficulties with the online booking system, and inadequate mental health support are mentioned across multiple reviews. Long waiting times for callbacks and challenges reaching the practice by phone remain recurring themes. Despite these operational difficulties, many long-term patients express loyalty to the practice, suggesting that clinical quality and supportive care relationships help retain patients despite systemic access and communication frustrations.

Appointment

52.18 %
Average

Reception

58.32 %
Average

Cleanliness

75.00 %
Great

Care

68.91 %
Great

Respect

64.27 %
Average

Seen on time

59.64 %
Average

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J(

Jo (. Google one year ago

Rating

Excellent!

Compassionate care meets exceptional medical expertise

Absolutely outstanding medical team. They're incredibly welcoming and genuinely supportive.

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JP

J P. Google one year ago

Rating

Excellent!

Grateful Patient Bids Farewell to Caring Practice

I recently relocated to a new home, which required me to switch my medical practice. I truly wish I could have remained with this particular office, as every interaction—whether it be a visit, phone call, or message—with the staff and doctors has been nothing short of positive. There were moments when I felt somewhat foolish; however, at no point did anyone make me feel that way. Thank you for everything.

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HK

Hardeep K. Google one year ago

Rating

Excellent!

Quick care when you need it most

I appreciate their ability to schedule me on the same day, which proves incredibly convenient when dealing with pressing medical needs.

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LA

Liz A. Google one year ago

Rating

Excellent!

Caring GP Practice: Perfect for New Parents

I feel incredibly fortunate to have discovered such a well-managed GP practice. The reception staff are an absolute delight to interact with. They consistently exhibit friendliness, understanding, and expertise, ensuring that your concerns are addressed swiftly—whether you reach out through a contact form, call them directly, or visit in person. Thus far, every doctor, nurse, and midwife we have met has been exceptional. They show genuine care and professionalism while diligently following up on any health issues until they are resolved completely. As a new parent navigating this journey for the first time, I am truly grateful for making the switch to this practice. Thank you for providing us with such outstanding care!

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LP

Lsw P. Google one year ago

Rating

Bad!

Frustrating healthcare system fails patients repeatedly

Healthcare providers are incredibly difficult to contact and schedule with, and even when you manage to secure an appointment, they promise to make referrals that ultimately go nowhere, leaving patients in limbo.

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BF

Becky F. Google one year ago

Rating

Excellent!

Exceptional medical care with friendly and efficient service

I have absolutely no complaints about this medical practice. They consistently demonstrate efficiency when handling prescription requests. Communication is seamless, whether through telephone, online inquiries, or form submissions, with responses always received promptly on the same day. The physicians and administrative personnel are remarkably courteous and highly competent. In summary, an exceptional healthcare facility.

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MA

M A. Google one year ago

Rating

Average!

Kimberly: Above and Beyond in Patient Care

I want to take a moment to recognize Kimberly at Eve Hill Medical Practice for her exceptional service. Each time I have sought her assistance with questions, she has demonstrated remarkable professionalism, efficiency, and a comforting presence. In instances where prescriptions or documentation required additional time to be finalized, Kimberly consistently exceeds expectations by ensuring that everything is resolved as swiftly as possible. Her capacity to remain composed and supportive, even when patients are feeling distressed, is genuinely commendable. She is an invaluable member of the team, and her unwavering commitment to patient care truly stands out. Thank you so much, Kimberly, for your dedication and exemplary professionalism!

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NM

Nadine M. Google one year ago

Rating

Excellent!

Exceptional Care at Eve Hill Medical Practice

My experience with Eve Hill has been exceptional; they consistently respond to calls and provide helpful support. It's uncommon to struggle with securing an appointment, and the physicians are skilled and efficient, particularly Dr. Shukla, who is impressively meticulous—this attention to detail is a refreshing change amidst the challenges facing our healthcare system today. Unfortunately, since I've relocated to Wednesbury, I will need to switch general practitioners as soon as I can find another one. It’s disheartening that I'm compelled to make this change. Nevertheless, I want to commend Eve Hill for their outstanding service and encourage them to continue their excellent work.

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AO

Ava O. Google 2 years ago

Rating

Excellent!

Compassionate care that truly makes a difference

An outstanding healthcare facility that truly stands out from the rest. The staff made me feel genuinely heard and completely cared for during my visit.

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JK

J K. Google 2 years ago

Rating

Excellent!

Efficient Practice with Exceptional Staff and Services

Outstanding general practice. The reception team consistently demonstrates politeness, efficiency, and a willingness to assist. The medical personnel are highly competent. Their online services are quite excellent, managing non-urgent inquiries with remarkable effectiveness.

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KH

Katrina H. Google 2 years ago

Rating

Excellent!

Exceptional healthcare with compassionate and responsive service

I cannot speak highly enough of this medical practice. It's the same one my mother goes to. I've utilized their online contact form multiple times, and each time I've promptly received either a phone call or text message response. Additionally, I've frequently contacted them to request a link for sending photos of my medical concerns, and on every occasion, I've gotten a phone call or text message back—on two instances, this happened within just 10 minutes of my submitting the link. The doctors, nurses, and reception staff are consistently incredibly helpful, warm, and attentive, always ready to listen and provide support.

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SS

Stuart S. Google 2 years ago

Rating

Excellent!

Friendly staff shine at eve hill medical practice

I transferred to Eve Hill Practice 12 months back after relocating. The front desk team is absolutely wonderful. They consistently demonstrate warmth and are incredibly supportive, especially considering the tremendous workload they manage. Compared to my previous medical center with discourteous personnel, I feel genuinely fortunate. While physicians can be variable in quality, and the standardized 10-minute consultation format is universally frustrating, the doctors here genuinely make an effort to work within this challenging system. I can only offer glowing comments about my experience. Ultimately, I selected Eve Hill based on online testimonials, and those recommendations proved completely accurate 😀

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AS

Ansh S. Google 2 years ago

Rating

Poor!

Uk healthcare system fails patients miserably

Medical professionals in the United Kingdom are disappointingly inadequate. Getting any form of help from them seems unattainable. One can acquire more medical insight by searching online than consulting a physician in this country. These healthcare providers routinely dismiss patients without offering any meaningful treatment. I urge you to persistently pursue answers, as I am deeply worried about my young daughter who is currently experiencing health issues at seven months old.

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JB

Jennifer B. Google 2 years ago

Rating

Bad!

Frustrating and unhelpful medical practice experience

If I could, I would rate this practice well below zero stars. I phoned the medical center seeking an appointment and was informed by the front desk that a physician would contact me, but I needed an actual consultation, not a phone conversation. I waited the following day with no callback, so I rang reception again, only to be told I should dial 111 - something I wouldn't have known without proactively checking. After calling 111, someone collected my information and promised to refer me to the doctor, which they did. I then contacted Eve Hill's reception once more, who claimed the referral made no difference. I'm left wondering why I was instructed to call 111 in the first place. Additionally, I'm unable to use the online booking system as it continuously rejects my login attempts. The sole reason I'm currently stuck with this practice is my pending appointment with an orthopedic surgeon, and I don't want to jeopardize that potential consultation.

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SB

Squid_lidz B. Google 2 years ago

Rating

Excellent!

Trusted family doctors who truly care

I've been a patient at this medical practice since childhood, and the physicians consistently demonstrate empathy towards individual situations while maintaining exceptional professional attentiveness.

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KG

Kelvin G. Google 2 years ago

Rating

Excellent!

Prompt Medical Care with Exceptional Doctor Response

Exceptional physicians ensure that patients are seen within a day. After having blood tests done on Friday, the doctor promptly contacted me first thing Monday to discuss the results. 😊

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CG

Charles G. Google 2 years ago

Rating

Great!

Friendly Medical Staff with Timely Appointments

Healthcare professionals and practitioners are extremely welcoming! Appointments are organized efficiently and occur on time.

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DD

Dee D. Google 2 years ago

Rating

Excellent!

Compassionate care from a top-notch medical team

I became a patient at this medical center around three years back, following significant frustration with my former healthcare provider. The Eve Hill medical practice has consistently demonstrated exceptional care and meticulous attention to detail.

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OK

Oskar K. Google 2 years ago

Rating

Excellent!

"Excellent Practice with Zero Complaints"

Excellent exercise! No issues at all.

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AH

Asif H. 2 years ago

Rating

Bad!

  • Appointment

    Bad
  • Reception

    Bad
  • Cleanliness

    Bad
  • Care

    Bad
  • Respect

    Bad
  • Seen On Time

    Bad

Terrible practice

Joined this practice 7 months ago, wasn't called in to have a health check up, usually when joining a new practice I'm called in. I have tried to book an appointment every month sometimes a few times a week to speak about an issue I've been having with my wrist have never been able to get an appointment my wrist pain is now unbearable and my wrist sounds like a cement mixer I'm going to try and change practice will find out how to put in an official complaint about this surgery

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For practice staff

Respond to patient reviews

Monitor satisfaction trends

Generate CQC evidence reports

Claim & Manage Profile
Trusted by GP practices across the UK
Practice Response Rate
0.00%

Shows how often this practice responds to patient reviews and feedback.

About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01384 254423
  • Eve Hill Medical Practice Eve Hill 29 Himley Road, Dudley West Midlands DY1 2QD

Patient Experience Summary

Patient feedback reveals a mixed experience with this GP practice, with significant variation in satisfaction across different service areas. Appointment access emerges as a persistent challenge, with many patients reporting difficulty securing consultations through the phone booking system, particularly at the 8 AM opening slot when demand is highest. Communication experiences are similarly divided, with some patients praising responsive phone contact and efficient online services, whilst others describe prolonged waiting times to reach reception and inconsistent follow-up on referrals. Reception courtesy varies notably across feedback, with some patients highlighting warm and helpful interactions whilst others report discourteous or dismissive treatment.

Where the practice receives consistent praise is in clinical care quality and professional medical staff conduct. Patients frequently commend doctors and nurses for attentiveness, empathy, and thorough care, with particular appreciation for same-day or next-day appointment availability when secured. Prescription handling and online consultation platforms are noted as efficient by satisfied patients. However, concerns about limited face-to-face consultations persist, with some patients expressing frustration at phone-only appointments and the perception that physical examinations are being avoided.

Administrative challenges including prescription errors, difficulties with the online booking system, and inadequate mental health support are mentioned across multiple reviews. Long waiting times for callbacks and challenges reaching the practice by phone remain recurring themes. Despite these operational difficulties, many long-term patients express loyalty to the practice, suggesting that clinical quality and supportive care relationships help retain patients despite systemic access and communication frustrations.

Appointment

52.18 %
Average

Reception

58.32 %
Average

Cleanliness

75.00 %
Great

Care

68.91 %
Great

Respect

64.27 %
Average

Seen on time

59.64 %
Average
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