Eve Hill Medical Practice

Exceptional care and service through the decades

Throughout my half-century of experience with this medical practice, I've consistently observed the physicians to be exceptionally dedicated and empathetic. I want to give special recognition to Brandon at the front desk, who truly stands out as an extraordinary representative. His helpfulness and professionalism are unparalleled, and I cannot emphasize enough how remarkable he is. Brandon deserves additional praise for his outstanding customer service - he's absolutely phenomenal.

Unethical vaccine decision betrays parental trust and consent

Terrible experience with DR SHUKLA, who administered a vaccine to my child without the father's permission. Despite my warnings about previous adverse reactions in my family and explicit instructions not to proceed, they went ahead with the vaccination. When I reached out in a state of extreme distress, reporting serious suicidal thoughts, they completely disregarded my concerns and refused to help.

Unauthorized Card Charge from Unknown Restaurant

A charge of 4 pounds was deducted from my card, despite the fact that I have never visited this location and am unfamiliar with it. It's baffling how they managed to access my card information when I've never been there. Clearly, they must not have had any means to obtain my card details. In response to this situation, I’ve reported the fraud and will be getting a new card issued soon. 🤮🤮

Compassionate care for my beloved mother

Rang the medical practice regarding my mother's care today. Absolutely no complaints whatsoever. The receptionist promptly returned my call, informing me that a physician would contact us. The doctor subsequently visited my mum and provided exceptional care.

Broken Promises: Fit Note Delivery Failure

For the past three weeks, this medical practice has assured me that they would provide a fit note for my wife. Every time I reach out to them, they claim it has been dispatched to her email. However, she still hasn't received anything. A top rating seems unwarranted!

Longtime patient loses faith in once-trusted medical practice

I've been a patient at this medical practice since birth, spanning almost four decades. Attempting to secure even a telephone consultation has become utterly unacceptable. Previously, I would have enthusiastically awarded them five stars, but now they barely merit a single star - and if possible, I'd rate them even lower. I am thoroughly disgusted by their current level of service.

Busy but worth the wait

I've consistently enjoyed their service. While they tend to be bustling and reaching them via phone can be challenging, with scheduling sometimes taking longer than expected, I actually see these factors as an indication of their popularity and quality!

Terrible customer service ruins entire experience

Terrible customer support, disrespectful staff, unhelpful attitude, aggressive demeanor! Constantly overloaded with appointments! Absolutely unacceptable!! Disgraceful!

Caring Doctors Who Listen and Truly Help

The surgical and medical team here is outstanding; they consistently exhibit friendliness and a willingness to assist. The doctor I typically consult is exceptional—he truly takes the time to listen to my concerns. It’s evident that he genuinely cares about my feelings and any issues I might face, making every effort to provide support. Without a doubt, I would highly recommend this practice for anyone seeking attentive healthcare services.

Unprofessional Practice with Discriminatory and Unsafe Service

Steer clear of this establishment. Calls often go unanswered, and when you finally manage to connect, you are met with discourteous and unprofessional personnel. My experience with the reception staff, particularly a woman named P, as well as a male doctor was shockingly poor. I can no longer remain with this practice due to their unacceptable standards and lack of customer care. This organization exhibits discriminatory behaviors that make me feel unsafe in their care!

Worst medical service ever experienced by patient

Completely unacceptable! Repeatedly receiving another child's medical records instead of my own, despite multiple complaints about the issue. Consistently problems with prescriptions not being forwarded to the pharmacy. Impossible to establish phone contact. I've never encountered a general practitioner this incompetent.

Unresponsive surgery fails patient communication expectations

The Care Quality Commission should investigate this medical practice. Their phone accessibility is abysmal. I've experienced multiple instances where it took continuous calling over nearly a week just to reach someone. This level of communication is completely unacceptable and represents a serious professional failure.

Efficient Service with Helpful, Ready Staff

Extremely effective and supportive, all the team members are genuinely kind and eager to assist.

Receptionist Jan's Rudeness Sparks Customer Outrage

Dismiss Jan from the receptionist position. She provides inaccurate information and tends to ask excessive questions. It seems you may not be suited for this role, exhibiting such rudeness. It's disappointing behavior, Jan. #dismissJanThereceptionist!!!!

Excellent Healthcare Team Makes Knee Injection Breeze

Kudos to this medical practice and the outstanding team behind it. I have been receiving care here for about a year now. Their assistance with repeat prescriptions, effective communication, and management of the ongoing covid situation has been remarkable. Today, I visited for my very first steroid injection in my knee following an unfortunate fall before Christmas. Doctor Martin, along with Nurse Donna and a Student Doctor, were incredibly courteous, cheerful, and professional throughout the process. Although I felt some apprehension regarding the procedure initially, they reassured me that it would be quite simple. To be honest, it turned out to be easier than expected; Doctor Martin's skillful needle technique was impressive. I can wholeheartedly recommend this practice to anyone seeking a dedicated team committed to supporting their physical health as well as their mental wellness. In Arnie's iconic words... I'LL BE BACK! 😉❤😬 Thank you all for your continued excellent service!

Patient Denied Care During Health Emergency

The surgery in question displays a concerning absence of human interaction, personal engagement, and effective communication among its staff. The receptionist seems to be merely following a script when asking pre-appointment questions that are not only invasive but also excessively personal. Such private details should not be disclosed to individuals who lack the proper training or expertise in handling sensitive information. It appears that the practice is using COVID-19 as a justification for neglecting appropriate patient care. Prior to the lockdown, I experienced severe health issues and even collapsed right outside their facility. This unfortunate incident occurred mere minutes after Eve Hill denied me an appointment on the grounds that they needed to wait for my medical records transfer. As a result, I ended up spending three days in intensive care due to this delay. Although I visit a general practitioner approximately once every three years, I've never encountered such discomfort or feeling of unwelcomeness before during any previous visits.