Patient Experience Summary

Patients describe the practice as consistently helpful and responsive to their needs, with particular appreciation for the quality of care provided. The skilled approach of staff members and their courteous manner feature prominently in feedback, with patients noting the practice's ability to support families across multiple visits.

The practice is characterised as well organised and dependable, with patients expressing confidence in the service they receive. This positive pattern of experience reflects a care environment where patients feel supported and valued.

Appointment

85.00 %
Excellent

Reception

90.00 %
Excellent

Cleanliness

85.00 %
Excellent

Care

95.00 %
Excellent

Respect

92.50 %
Excellent

Seen on time

85.00 %
Excellent

For practice staff

Respond to patient reviews

Monitor satisfaction trends

Generate CQC evidence reports

Claim & Manage Profile
Trusted by GP practices across the UK
Practice Response Rate
0.00%

Shows how often this practice responds to patient reviews and feedback.

About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01388 832236
  • Copeland Lane Evenwood Bishop Auckland County Durham DL14 9SU

Patient Experience Summary

Patients describe the practice as consistently helpful and responsive to their needs, with particular appreciation for the quality of care provided. The skilled approach of staff members and their courteous manner feature prominently in feedback, with patients noting the practice's ability to support families across multiple visits.

The practice is characterised as well organised and dependable, with patients expressing confidence in the service they receive. This positive pattern of experience reflects a care environment where patients feel supported and valued.

Appointment

85.00 %
Excellent

Reception

90.00 %
Excellent

Cleanliness

85.00 %
Excellent

Care

95.00 %
Excellent

Respect

92.50 %
Excellent

Seen on time

85.00 %
Excellent
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