Evergreen Practice

Wouldn't recommend this practice at all

Absolutely not. I would strongly advise against considering this option.

Online booking system needs improvement

The online platform provided by the practice is quite unsatisfactory.

Friendly staff made us feel welcomed

Excellent medical practice! The clinical team and support staff are welcoming and attentive. We have been patients for over 8 years and cannot speak highly enough of their dedicated service. The healthcare professionals here are skilled and committed. Thank you!

Helpful doctors but dismissive reception staff

Excellent clinical staff. However, the reception experience was disappointing, as the team member seemed disengaged and displayed an unnecessarily curt manner when interacting with patients.

Sad to leave after many years here

Will be sorry to leave after many years, excellent staff throughout. Looked after me extremely well.

Appointment booking process drags on unnecessarily

The reception team appeared disengaged and unhelpful when dealing with enquiries. Most staff seemed indifferent, though one member occasionally provided better service. The appointment booking process felt unnecessarily complicated and prolonged, consuming considerable time and effort. The clinical consultation was rushed, with unclear communication and frequent inaudible speech, leaving uncertainty about important health information. Clear and effective communication seems particularly important in healthcare settings, yet this did not appear to be a priority. Patients registering here may experience a sense that their health concerns are not being adequately addressed. Interactions, whether in person or by telephone, tend to feel hurried and pressured. The practice benefits from convenient parking facilities, though the interior décor and facilities appear dated and would benefit from modernisation.

Easy to book appointments with knowledgeable care

The clinician demonstrated considerable expertise. Scheduling appointments proved straightforward and convenient.

Reception staff were unhelpful during emergency booking

I apologize to other patients and the capable staff members, but this practice has receptionists who I found unhelpful. I called to arrange an urgent appointment and was told there were no available slots from 8 AM onwards. The first receptionist I spoke with was dismissive during the call. The second person I spoke with was more pleasant, though I remain unclear why the initial receptionist was unable to assist me with my urgent booking request. I do not intend to return to this practice. I felt the customer service fell short of what I would expect from an NHS service in this area.

Staff weren't helpful or welcoming

The overall experience with the clinical and administrative staff was quite unsatisfactory, with concerns about the approach and helpfulness demonstrated across all areas of the practice.

Receptionist's unhelpful attitude made me switch practices

Attempted to register by phone but found the receptionist unhelpful and unwelcoming, which led me to seek care at a different practice instead.