Evergreen Primary Care Centre

Neglectful care leads to patient's brain lesions

I've been a patient at this clinic for over four years, consistently seeking help for the same ailment. Disappointingly, the staff has repeatedly failed to conduct proper examinations. Instead of thorough diagnostics, I've been prescribed painkillers or instructed to maintain a pain diary. When I requested an MRI, the doctor's reluctance was palpable, even suggesting that a referral might be pointless if nothing was found. Recently, I discovered white lesions in my brain - a concerning development for someone my age. The doctor's inquiry about a history of heart attacks did little to alleviate my worries. I'm left feeling uncertain about the implications and potential effects on my health. Despite my ongoing pain, I've been unable to secure an appointment for over a month. Given these circumstances, I've decided to switch to a different GP and reassess my condition. Should my health deteriorate further due to this negligence, legal action will be considered. The lack of proper care and attention to my concerns has been deeply unsettling throughout this experience.

Frustrating appointment system hinders access

Before filling out any forms, patients must navigate a frustrating appointment system. The limited availability of these forms creates unnecessary barriers, forcing individuals to delay seeking care even when they require prompt attention. This inefficient process hinders access to practitioners, leaving patients feeling discouraged and underserved. The clinic's approach seems counterintuitive, prioritizing bureaucratic procedures over timely healthcare delivery. Such practices not only inconvenience those seeking medical assistance but also potentially compromise patient well-being by postponing necessary consultations. A more accessible and patient-centered scheduling method is sorely needed to improve the overall experience and ensure timely access to healthcare professionals.

Rude receptionists: A customer service nightmare

The front desk staff exhibited a shocking lack of professionalism, displaying an attitude that can only be described as downright hostile. Their curt responses and dismissive demeanor left me feeling thoroughly unwelcome. It's astonishing how individuals tasked with creating a positive first impression could be so blatantly discourteous. Their abrasive behavior tainted the entire experience, making me question the establishment's commitment to customer service. Such blatant disregard for basic etiquette is simply unacceptable in any service-oriented environment.

Disappointing medical practice experience

I regret to say that my experience at this medical practice was far from satisfactory. The front desk staff repeatedly misplaced important documents, including test results and correspondence. Moreover, the in-house pharmacy consistently bungled my recurring prescriptions, leading to unnecessary anxiety and frustration. Despite voicing my concerns through formal complaints, I received no acknowledgment or resolution. This lack of professionalism and attention to patient care has left me thoroughly disappointed and seeking alternative healthcare options.

Positive GP visit: Advice and hospital referral

I recently had an appointment with my general practitioner, and I must say I'm thoroughly impressed with the outcome. The doctor provided excellent guidance and prescribed a meditation regimen that I found particularly helpful. Moreover, they took the initiative to refer me to a specialist at the hospital for more comprehensive care. This proactive approach to my health has left me feeling well-cared for and optimistic about my treatment plan. Best wishes, Mohamed

Elderly struggle with new clinic registration system

The revamped registration system appears to cater primarily to the tech-savvy younger generation, leaving the elderly and infirm at a disadvantage. Those unfamiliar with digital platforms struggle to navigate the online process, creating a significant barrier to access. The rigid morning scheduling window exacerbates the situation for individuals battling illness, potentially worsening their condition as they attempt to secure an appointment. A poignant illustration of this predicament involves my acquaintance, a long-standing patient at Evergreen clinic. Plagued by recurrent infections, she's been unable to book her routine senior check-up and blood work for an extended period. This bot-driven system, while efficient on paper, demonstrates a concerning lack of empathy and flexibility, potentially jeopardizing patient health. Upon voicing concerns to administration, patients find themselves redirected to hospitals rather than their familiar family physicians. Ironically, one must be in peak health to successfully navigate this supposedly health-oriented system. The current setup seems to prioritize technological efficiency over patient care and accessibility.

Exceptional service at medical practice

I've consistently experienced courteous and professional treatment from both the receptionists and physicians at this establishment. Their demeanor has invariably been exemplary, leaving me with a positive impression of the entire staff's conduct and expertise.

Exceptional care from Dr. Moedine at Evergreen

I recently had the pleasure of consulting with Dr. Moedine at Evergreen Surgery, and I must say, she exceeded all my expectations. Her warm demeanor and professional approach immediately put me at ease. Dr. Moedine demonstrated exceptional expertise, addressing not only my primary concern but also taking the time to clarify several long-standing questions I had. Her patience and thoroughness were truly remarkable, making her stand out as the most outstanding physician I've encountered at this practice. Dr. Moedine's genuine care and willingness to go the extra mile left me feeling thoroughly supported and grateful for her exemplary service.

Grateful patient praises exceptional care

I am deeply appreciative of Dr. Kant's unwavering support and swift assistance. Her proactive approach in securing an urgent hospital appointment on the day of my consultation demonstrates her commitment to patient care. Dr. Kant's empathy and prompt action deserve my heartfelt gratitude. I must also commend GP Achmed Kamara for his exceptional service, which surpasses the conventional five-star rating. As a pregnant woman grappling with health concerns, I found Mr. Kamara's care to be exemplary. He expedited the provision of necessary medications and offered invaluable medical and emotional support. Mr. Kamara's expertise as a GP is matched only by his remarkable character, and I am truly thankful for his comprehensive care.

Positive experience with Evergreen surgery team

I wholeheartedly endorse this medical facility. Dr. Moedine, my current physician, has been exceptionally empathetic, composed, and reassuring throughout my treatment. Their professional approach, coupled with a willingness to adapt to my specific requirements at a pace I'm comfortable with, truly sets them apart. Dr. Moedine's attentive listening skills have been instrumental in my journey towards improved health. My initial encounters with Dr. Eze and Dr. Kamara last year were equally impressive. These initial interactions played a crucial role in fostering my engagement as a patient. It's worth noting that the recently implemented appointment scheduling system has proven to be quite efficient. I'd like to share a recent experience that further exemplifies the outstanding care provided by this practice. Following an ultrasound examination at NMH on June 14th, arranged by Dr. Moedine, I was promptly contacted with the results. Remarkably, just three business days later, on June 19th, Dr. Williams reached out to me personally. They communicated the findings in a manner that was both lucid and comforting. The swift turnaround and the time invested by Dr. Williams in contacting me directly left a lasting impression. This seamless coordination among the Evergreen team members clearly demonstrates their commitment to collaborative and efficient patient care. My heartfelt gratitude goes out to the entire staff for their exceptional service!

Exceptional dental care with friendly staff

I've been a loyal patient at this clinic for more than a decade, and I can't speak highly enough of their exceptional service. The team consistently goes above and beyond, demonstrating a remarkable level of friendliness and assistance. Whether I've needed to make inquiries, secure an urgent same-day appointment, or obtain a specialist referral, they've consistently met my needs with efficiency and care. Their ability to accommodate emergency situations and facilitate seamless doctor referrals when necessary has been particularly impressive. The longevity of my relationship with this practice is a testament to their unwavering commitment to patient care and satisfaction.

Caring expertise: Dr. Sabeena's patient approach

Dr. Sabeena Moedine demonstrates exceptional patience and attentiveness during consultations. Her profound expertise and skillful approach to her profession are evident in every interaction. Patients can rest assured they're in capable hands, as Dr. Moedine's competence and dedication to her field shine through in her practice.

Capacity issues plague online doctor booking

The digital platform for scheduling medical consultations, whether in-person or via telephone, frequently reaches its maximum capacity early in the day. This limitation often frustrates users attempting to secure appointments, as the system becomes overwhelmed shortly after opening hours. The recurring issue of full booking slots so soon after availability is released suggests a need for improved capacity management or expanded services to meet patient demand.

Traumatic dental experience for 5-year-old

I recently took my 5-year-old son to this dental practice following a referral from our regular dentist for a root canal. However, the experience was far from satisfactory. Upon arrival, the team abruptly changed course and opted for tooth extraction instead. The appointment dragged on for an excruciating hour and a half, during which the dentist struggled to properly anesthetize my child's infected tooth. Despite multiple attempts and several ampoules, the tooth remained sensitive. The dentist's inability to successfully numb the area or extract the tooth was alarming, especially considering how quickly baby teeth typically come out. My poor son was trembling in pain and distress, eventually pushing away the dentist's hands and fleeing towards the door. Rather than acknowledging her shortcomings, the dentist attempted to shift blame onto my child and me for being anxious. She insisted that my son should remain in the chair, dismissing our suggestion to let him calm down in another seat. Her lack of empathy and professional competence was truly disappointing. Based on this harrowing experience, I cannot in good conscience recommend this practice for pediatric dental care. If your child requires specialized treatment, I strongly advise seeking alternatives, even if referred here by your regular dentist.