Faircross Health Centre

My experience

I'm surprised by by negative review of this clinic as my all family are registered with faircross health centre it's nearly 15years I never had a bad experience with receptionist or GP I always get appointment soon as I need this morning 8am call for emergency appointment my call was answer in 5 seconds and had appointments same day I am much happy with this surgery and staff member

Unprofessional and rude GP experience

Your experience at this GP practice sounds incredibly frustrating and disheartening. It's unacceptable to encounter such a string of negative interactions, from the front desk to the consulting room. The doctor's inappropriate comment and subsequent attempt to backpedal are particularly concerning, as is the overall condescending attitude you've faced. The challenges you've described - from application hiccups to prescription ordering woes, communication barriers, and unhelpful staff responses - paint a picture of a practice struggling with basic patient care. It's especially troubling that they're unable to efficiently manage patient data transfers, using COVID-19 as a blanket excuse for their shortcomings. Being constantly redirected to your former healthcare providers for information that should be readily available to your current GP adds an unnecessary burden to your healthcare journey. This level of disorganization and unprofessionalism is far from the standard of care patients deserve. Given the multitude of issues you've faced in such a short time, it might be worth considering alternative healthcare options in your area, if available. No one should have to endure repeated negative experiences when seeking medical care.

Lengthy wait, limited info at doctor's office

The medical practice offered a rather unremarkable experience. Securing an appointment proved to be a time-consuming process, and frustratingly, no explanation was provided for the extended delay. The lack of communication regarding the wait time left much to be desired in terms of patient care and transparency.

Exceptional service from Miss Israt Abdur

I'm delighted to share my experience with this medical practice, where my mother has been a long-standing patient. Recently, I've noticed a significant improvement in the reception area, particularly due to the exceptional service provided by Miss Israt Abdur. When I encountered some complications regarding my mother's prescriptions, Miss Abdur promptly addressed the issue. Her attentiveness and willingness to listen were truly refreshing. Her professionalism and efficiency in resolving the problem were remarkable. Based on this positive interaction, I wholeheartedly give the practice a five-star rating. My sincere gratitude goes out to Miss Farah Sherwani for her outstanding contribution to patient care.

Reliable local GP: A 17-year patient perspective

Having been a patient at this GP surgery for nearly two decades, I can confidently say they consistently deliver commendable care. Their dedication to providing the best possible service is evident. While there may be other options available, finding a practice that surpasses this one's quality would be quite a challenge. I wish anyone searching for superior medical care the very best, but I'm content with the reliable and competent treatment I receive here.

Disappointing GP visit: One issue per call policy

I recently had an appointment with a new general practitioner at my local medical practice, and I must say, the experience left me feeling rather disappointed. After patiently waiting for a fortnight to secure this consultation, I was eager to discuss two health concerns that had been troubling me. However, much to my dismay, the doctor abruptly informed me that she could only address a single issue during our allotted time. When I expressed my concern about the lengthy wait for another appointment, potentially stretching to another two weeks, she seemed unmoved and appeared eager to conclude our conversation hastily. This approach to patient care struck me as both inefficient and lacking in empathy. Needless to say, I've decided against scheduling any future appointments with this particular GP. Her apparent disregard for the complexities of patient needs and the challenges we face in securing timely medical attention was disheartening, to say the least. I can't help but wonder what has become of the once-cherished notion of comprehensive patient care. It seems that in some instances, it has been sacrificed at the altar of expediency, leaving patients like myself feeling undervalued and frustrated.

Rude receptionists: Unwarranted superiority

The demeanor exhibited by the front desk staff leaves much to be desired. Their interactions come across as unnecessarily abrasive, as if they're projecting personal frustrations onto innocent patrons. It's perplexing how they conduct themselves with such an unwarranted air of superiority, given their position doesn't typically command such attitudes. One can't help but wonder if their brusque behavior stems from dissatisfaction with their career trajectory or perceived lack of advancement opportunities. Regardless, it's inappropriate to subject customers to such treatment, especially considering it's not the clientele's responsibility to bear the brunt of their professional discontent.

Lifelong patient praises Dr Prasad's dedication

I've been a patient at this practice since I was a child, and I'm genuinely surprised by some of the reviews I've read. In my experience, Dr. Prasad has consistently proven to be an exceptional physician. What truly sets him apart is his willingness to dedicate ample time to each consultation, ensuring that all my concerns are thoroughly addressed. His patient-centered approach has always made me feel valued and well-cared for during every visit.

Disastrous healthcare: Years of misdiagnosis

This establishment's performance over the past decade and a half has been nothing short of abysmal. Their incompetence reached new heights when they mistook a serious case of arthritis for mere food poisoning. Their idea of physiotherapy was laughable - a solitary email containing three measly photos of stretches. It seems the only way to receive any semblance of proper care is to dramatically declare one's imminent demise. Their communication is erratic at best, leaving patients in a constant state of uncertainty. Just today, I spent nearly 30 minutes attempting to reach them by phone, only to be met with deafening silence. Such gross negligence and indifference to patient needs warrant immediate closure of this facility.

Rude staff and poor service at establishment

The establishment's personnel exhibited a striking lack of professionalism and displayed an appalling level of discourtesy. It appears that the staff would greatly benefit from comprehensive training, as well as developing a more empathetic approach to better comprehend and address customer concerns. Upon perusing the feedback from other patrons, it becomes evident that an overwhelming majority of the reviews are unfavorable. One can only hope that those in charge will take swift and decisive action to rectify these glaring issues, as a thorough overhaul of their current practices seems imperative.

Negligent care leads to delayed diagnosis

The medical care provided was highly unsatisfactory and echoed the experiences of previous reviewers, including a doctor. I scheduled multiple appointments for my son due to his persistent cough lasting over a month. Repeatedly, we were dismissed with claims that it was merely viral and would resolve on its own, assuring us there was no infection or cause for concern. Ultimately, I had to resort to taking him to the emergency department as his condition deteriorated. Upon examination, they discovered a chest infection and promptly initiated antibiotic treatment. I strongly advise against heeding their advice and urge you to seek alternative medical attention for your children without delay, rather than continually accepting their dismissive responses. Some argue that NHS services are free, justifying such treatment, but this is a misconception. The NHS operates on our tax contributions, and we are entitled to respectful and thorough care.

Neighbor's plea: Avoid joining local surgery

I kindly implore my fellow community members to reconsider affiliating themselves with this medical practice. It is with a heavy heart that I must advise against seeking treatment at this particular establishment. Your well-being is of utmost importance, and I sincerely hope you will explore alternative healthcare options in our area. Let us work together to ensure the best possible care for our neighborhood.

Unreliable service with poor communication

This establishment's conduct is utterly disappointing. Their listed phone number seems to be nothing more than a facade, as attempts to reach them prove futile. It's baffling why they even bother displaying contact information. To add insult to injury, whenever their services are urgently required, one is met with closed doors. The irony of their inaccessibility is truly laughable. Such unreliable and inconsiderate business practices leave much to be desired.

Unanswered calls frustrate long-time patient

I've attempted to contact the reception on multiple occasions over the past few weeks to arrange collection of a blood test form, but to no avail. The phone consistently goes unanswered, which is deeply frustrating. This level of service is utterly unacceptable, particularly for long-standing patients like myself who have been with the practice for nearly a quarter of a century. It's especially concerning for elderly individuals who may struggle with alternative means of communication. Despite having shared positive feedback in the past, I find this recent experience to be nothing short of appalling.

Unprofessional receptionist ruins experience

The front desk staff displayed a shocking lack of courtesy and professionalism. Their demeanor was utterly disrespectful, leaving a lasting negative impression. Such behavior is completely unacceptable in a service-oriented environment and significantly marred the overall experience. This level of rudeness is inexcusable and reflects poorly on the establishment as a whole.

Downward spiral: A place beyond redemption

This establishment seems to have reached the nadir of quality. It's challenging to fathom how their service and offerings could possibly deteriorate further. The experience was so dismal that it's difficult to envision any scenario in which it could be more unsatisfactory. One wonders if they're actively striving to set new lows in customer disappointment.

Avoid this terrible medical practice at all costs

An absolute nightmare of a medical practice in London! The front desk staff are shockingly unwelcoming, making patients feel like an inconvenience just by showing up. Dr. Sinha's attitude is equally appalling, condescendingly calling patients unintelligent for seeking clarification. The entire experience is characterized by sluggish service, complete lack of professionalism, and a deeply disrespectful approach. I'm actively seeking alternative healthcare providers and strongly advise anyone to steer clear of this terrible practice!

Disastrous clinic experience: Rude staff, uncaring doctor

I have encountered the most unprofessional establishment in my experience. The entire process, from telephone interactions to in-person encounters, was abysmal. The receptionist exhibited a shocking lack of courtesy and professionalism. Her demeanor during phone conversations with Dr. Sinha was appalling, as if patient well-being were of no consequence. Dr. Sinha's approach was equally disappointing. His condescending attitude left me feeling belittled and disregarded. Such behavior is utterly unacceptable in a healthcare setting. The receptionist's conduct was particularly egregious. I deliberately avoided inquiring about her name, as I had no desire to prolong our interaction. This middle-aged woman at the front desk is wholly unsuited for her position, displaying a pushy and discourteous demeanor that is entirely inappropriate for patient-facing roles. In summary, this clinic is a travesty. I am actively seeking alternative healthcare providers and will be transferring my care elsewhere at the earliest opportunity.

Rude staff and long waits plague clinic

The reception staff at this establishment could greatly benefit from enhanced customer service training, as a few individuals display a notably discourteous attitude. The clinic is in dire need of additional physicians to address the lengthy wait times for appointments. Furthermore, the telephone consultation system is particularly frustrating, with doctors consistently failing to call back at the scheduled time, often leaving patients waiting for over an hour. This inefficiency and lack of punctuality are highly inconvenient for those seeking medical attention.

Frustrating phone service and delayed callbacks

I've attempted to contact this medical practice on multiple occasions via phone, but my efforts have been consistently frustrating. Each time, the line rings endlessly without anyone answering. After numerous attempts—at least five—I finally managed to reach someone. However, instead of addressing my concerns immediately, I was informed that a GP would return my call. Shockingly, it took nearly an hour for the doctor to get back to me. This unsatisfactory experience hasn't been a one-off incident; it's a recurring issue that I've encountered repeatedly. The level of service provided is abysmal, and if it were possible, I'd give them a rating below zero. Their approach to patient care and communication is utterly unacceptable.