Fairfield Surgery

A GP Practice That Truly Puts Patients First!

Listening to others talk about the challenges they face with their GP practices makes me realise how fortunate we are to have such an amazing, friendly, and well-organised practice. The doctors genuinely care about their patients and will even call to check in on you. Appointments are always accommodated on the same day whenever possible, and patients are clearly at the heart of everything the practice does. The reception staff and managers go above and beyond to help and support you. When caring for elderly family members, having such a responsive and compassionate practice makes a huge difference and helps ease the pressures of day-to-day life. I honestly believe that other GP practices could learn a great deal from Fairfield Surgery. Thank you to everyone at the practice for the outstanding care and service you provide.

Exceptional healthcare from knowledgeable warrington professionals

The medical professionals here are incredibly supportive. I had an extensive phone consultation covering six separate health concerns, and the physician was thoroughly knowledgeable. Although I needed to seek physiotherapy elsewhere (near green lane school), those practitioners were equally exceptional. I'm aware that patient experiences in Widnes are quite problematic, and I've actively advised people to switch to the Warrington practice for their wellbeing. Fairfield Medical Centre is truly outstanding - they've consistently maintained appointment reliability, never delayed medication, and consistently provided expert guidance (and as someone familiar with pharmaceuticals, I appreciate this). Absolutely deserving of a perfect rating.

Frustrating healthcare service with limited availability

The service is far from impressive. The onboarding process is painfully slow, and their econsult availability is extremely limited, now restricted to just 8-12 on weekdays with an even more restrictive window that closes before 10am. So much for a supposedly 24/7 service that's supposed to accommodate patients' schedules... Additionally, their interactive voice response system is incredibly frustrating when you're forced to call because the econsult window has already shut. Update: I'd gladly give negative stars if possible - it's practically impossible to complete an econsult. They seem to close almost immediately after opening, and are only accessible Monday through Friday. To make matters worse, today at 8:15am, the econsult was already closed, which is absolutely ridiculous.

Great medical care with warm welcome

Highly skilled physicians. Welcoming and supportive front desk team.

Exceptional surgical care that truly impresses

Kudos to the team - throughout our six-year experience, my family and I have encountered zero complications from the surgical procedure.

Exceptional healthcare with compassionate and attentive staff

The team at Fairfield Surgery is absolutely exceptional. From the front desk staff to the nurses and physicians, everyone demonstrates incredible compassion, support, and warmth. It's truly a breath of fresh air to encounter such outstanding care. They go above and beyond to ensure patient comfort, and you can't help but feel completely confident in their medical expertise. My sincere appreciation for their outstanding approach to healthcare.

Exceptional healthcare that truly goes the extra mile

Exceptional service with staff and doctors who truly excel beyond expectations. Absolutely no complaints whatsoever. An outstanding medical practice. If the rating system allowed, I would award them 6 stars without hesitation.

Lifesaving care when i needed it most

This week, I'm convinced that the medical intervention I received was potentially life-saving. I rapidly developed a severe case of chronic anaemia, causing significant health concerns. The medical team responded with remarkable efficiency, conducting blood tests and arranging hospital admission with incredible swiftness. Urgent blood transfusions were necessary for my recovery. Meanwhile, my son, who was unwell at home, received prioritized home visits, recognizing my role as his primary caregiver. The level of care and support my son and I have experienced is truly extraordinary, and I am profoundly grateful to every healthcare professional involved in our treatment.

Frustrated patient struggles with buscopan prescription request

I've submitted 7 requests over nearly 2 weeks, and they still haven't issued my Buscopan. Last week, I couldn't get past the trainee. I was told a week ago last Tuesday that a doctor would call me later that day. Instead, on Friday, an unfamiliar doctor called me at 7 pm and could only prescribe one item - diarrhea tablets, not cramp relief. I'm still suffering and can't afford £8 per box on universal credit. I've been prescribed these before, but no admin staff or doctor will explain the delay. I feel like I've been completely abandoned by my GP surgery of 20 years, and they're refusing to tell me why, leaving me in absolute agony with ongoing diarrhea!!

Smooth service from a great company

These folks are professional and get the job done smoothly.

Amazing healthcare experience at local clinic

Top-notch medical professionals and personnel at this Warrington healthcare facility - truly exceptional care and service.

Discriminatory and unprofessional healthcare service nightmare

I visited for an HIV screening. They instructed me to complete an online consultation form. The digital form malfunctioned, so I called to explain my urgent need for medication. The staff member responded with a deeply offensive and discriminatory comment, referring to my sexuality in a derogatory manner. Absolutely unacceptable service.

Terrible healthcare service endangering patient's life

A complete mockery of a medical practice with incredibly brusque front desk staff who left my partner without crucial medication for four days, despite explicit instructions from his physician about the importance of not skipping these tablets. It's incomprehensible how they can be so cavalier about patient health, which is absolutely unacceptable. I refuse to contact them anymore after being falsely accused of using inappropriate language, when I did no such thing. Requesting a callback is futile, as they either never return the call or neglect to consult the doctor as promised. Their unprofessional behavior has become so intolerable that we now have my mother-in-law make calls on our behalf, as she can better navigate their discourteous and dismissive attitude.

Exceptional medical care at local practice

These medical professionals truly stand out as the top practitioners in the Warrington area. Their expertise and care are simply unmatched.

Warm and caring medical team

Warm and friendly welcome from the reception team, and equally delightful and caring physicians during my visit.

Exceptional medical care with a touch of warmth

Consistently top-notch medical care with a compassionate and welcoming team. Exceptionally well-managed facility. However, I'll truly miss Dr. Brassil's expertise.

Disappointing mental health care from unhelpful doctors

I previously considered them the pinnacle of medical practices, with incredibly welcoming and compassionate front desk staff. However, the doctors fall short when addressing mental health concerns like anxiety and depression. Their approach seems to be a casual "take these pills and see what happens" attitude, which I suspect is unfortunately typical across medical practices. These professionals desperately need additional training on mental health nuances and medication side effects (my own condition has deteriorated over a decade). If you share childhood challenges, be prepared for dismissive responses like "That's just how life dealt the cards" or "It was a long time ago" - possibly because I'm male and should apparently just "toughen up". Additionally, be prepared for significant waiting times; despite arriving early for appointments, expect delays ranging from 30 minutes to an hour beyond the scheduled time. I've had enough and am switching medical practices. Best of luck to anyone else dealing with this.

Exceptional medical care that truly puts patients first

Since the surgery's inception, I've been a patient here, and I can confidently state that the level of care and dedication from both the medical professionals and administrative team is truly exceptional. Each staff member takes the time to address your concerns thoroughly, and I've never experienced a sense of being hurried, regardless of the complexity of my medical issue. My sincere hope is that they maintain this outstanding standard of service.

Exceptional healthcare with compassionate and attentive staff

Medical professionals demonstrate exceptional compassion and thoroughness, consistently surpassing expectations to deliver outstanding patient care. The front desk team displays remarkable empathy and competence. Highly advised for anyone seeking quality healthcare.

Compassionate doctor who truly cares about my health

Doctor shows exceptional care and dedication, always going above and beyond to address patient concerns with remarkable attentiveness and compassion.