Family Medical Centre (Sood)
Bad! (2 reviews)
Bad! (2 reviews)
Patients have reported challenges with telephone access to the practice, with difficulties in reaching the surgery by phone. When contact is eventually established, the reception experience has been characterised by unfriendly interactions that have affected the quality of communication.
A further concern raised relates to the scope of reception staff responsibilities. Feedback indicates that reception staff have sometimes made clinical judgements, which patients feel should remain within the remit of qualified medical professionals. This boundary issue has been noted as a matter of concern regarding the appropriate delegation of duties within the practice.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Patients have reported challenges with telephone access to the practice, with difficulties in reaching the surgery by phone. When contact is eventually established, the reception experience has been characterised by unfriendly interactions that have affected the quality of communication.
A further concern raised relates to the scope of reception staff responsibilities. Feedback indicates that reception staff have sometimes made clinical judgements, which patients feel should remain within the remit of qualified medical professionals. This boundary issue has been noted as a matter of concern regarding the appropriate delegation of duties within the practice.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Anonymouse one month ago
Bad!
Appointment
BadReception
AverageCleanliness
AverageCare
BadRespect
BadSeen On Time
BadFibromyalgia patients beware
If you have fibromyalgia or any other chronic pain illness I would advise avoiding this practice. They refuse to give adequate pain relief because THEY'RE scared of addiction. Well I'm sorry guys but you also complain about my wheelchair use while refusing to give me to means to not need it. MAKE UP YOUR MINDS! Also they keep skipping my medicine review leading me to not get proper care.
A T.
2 years ago
Bad!
Impossible to reach and unhelpful reception staff
It is difficult to reach the practice by phone, and when contact is finally made, the interactions tend to be unfriendly. Additionally, the reception staff sometimes overstep their role by making clinical judgements that should be left to qualified medical professionals.