Farnham Park Health Group

Waited five weeks for my test results

After 56 years with my practice, the merger into Farnham Park Health Group has been devastating. What was once an excellent medical facility has devolved into a frustrating nightmare where securing an appointment is a battle, often ending in rejection. Even when blood tests are conducted, patients endure an excruciating 5-6 week wait before potentially discussing results. When I challenged Nicola about these prolonged delays, her response was shockingly dismissive, repeatedly asking if I even wanted the appointment. My response was understandably heated, and I'm now preparing to file a complaint and terminate my 56-year relationship with this practice. My advice to others: steer clear. The only silver lining is the genuinely compassionate receptionists who are unfairly caught in this dysfunctional system. My medical experiences have been alarmingly inconsistent. Initially told I wouldn't have Lyme disease, subsequent testing proved otherwise. I was denied an appointment for a persistent cough, only to later discover I had pneumonia requiring three separate consultations. Most recently, Donna summarily rejected my request for an autoimmune disease test, asserting I wouldn't have it. Yet, the implication that results require doctor consultation suggests potential concerns, leaving me anxious about a five-week waiting period. I'm not even requesting an in-person consultation - a phone call would suffice. But the prolonged uncertainty is unbearable, and I'm left worried and frustrated by this healthcare approach.

Doctors shuffled me around like paperwork

Couldn't care less about the patient experience. The entire system seems designed to create unnecessary hurdles. There's absolutely no consistency in medical care. They assign you to a physician and then arbitrarily switch you to another provider during subsequent appointments, forcing you to repeatedly recount your medical history and concerns.

Frustrating wait for elderly patient's care

My elderly mother, well into her eighties, is constantly struggling to secure a medical consultation. The practice appears deliberately obstructive, creating unnecessary barriers to her accessing healthcare.

Terrible wait times and rude receptionists

Zero stars would be too generous. The service is appalling, with everything pawned off to impersonal automated systems. On the rare occasion you actually speak to a surgery receptionist, they're dismissive and difficult. Despite claims of no availability, the waiting room is practically empty when you visit! Absolutely dreadful!

Disappointing care after years of trust

I've been a patient at this medical office for an extended period. However, the quality of care has significantly declined to an unacceptable level. Regrettably, the experiences shared by other patients resonate with my own, and my medical condition has worsened as a result. I cannot in good conscience suggest this practice to anyone seeking medical treatment.

Worst doctor's appointment ever

Steer clear of Dr. Zahra's consultations - completely lacking in compassionate patient interaction

Online form frustration during lunch break

The purpose of digital platforms is to provide accessibility beyond traditional office hours, yet this practice falls short of that expectation. It's incredibly frustrating that online request submissions are restricted to business hours, which fundamentally defeats the purpose of having an online system. Additionally, the practice's phone lines shutting down during lunch periods demonstrates a lack of consideration for patients' evolving healthcare needs. While the individual staff members are consistently helpful, the overall leadership appears disconnected from modern service delivery standards. The management clearly needs to reassess their operational approach to enhance customer experience and operational efficiency. The current model seems antiquated and fails to prioritize patient convenience in an era of increasing demand for flexible healthcare access.

Friendly team really went above and beyond

Their service has been top-notch, with consistently helpful and attentive support. I'm thoroughly impressed by their responsiveness and can find no legitimate criticisms. I sincerely hope more customers share their positive experiences, as the current rating doesn't accurately reflect the quality of their work and doesn't do them justice.

Karen saved my heathrow prescription hassle

A big thank you to Karen from the Prescriptions department who went above and beyond to assist me with an urgent medication pickup at Heathrow. Everything worked out perfectly, and now I can enjoy my vacation without worry. Much appreciation for her help.

Quick care for my child today

The staff consistently demonstrate exceptional compassion, support, and expertise. They excel at providing prompt pediatric care. Despite the challenging circumstances created by our government's seemingly deliberate attempts to undermine the healthcare system, they continue to perform admirably and maintain high-quality service.

Worst doctor's visit ever

GP completely lacks any semblance of competence or professionalism.

Waiting forever for a simple response

I've encountered compassionate physicians who genuinely try to address my medical concerns, but the administrative side of this medical practice is completely dysfunctional. Their decision to eliminate the previous patient communication platform and replace it with Patches has been disastrous - I'm now waiting over a week without receiving any response! It's disappointing to see how far the quality of service has declined.

Friendly doctors who really listen

The staff consistently demonstrate warmth and politeness, making every effort to provide top-notch assistance. The general practitioners are incredibly accessible and supportive.

Frustrating wait at river wey clinic

Abysmal service. I'm fully aware that medical professionals and NHS personnel are stretched thin under overwhelming stress. However, this in no way justifies the total absence of compassionate care at the River Wey Medical Practice. I'm thankful to have transitioned to a new general practitioner who is engaged and, remarkably, actually accessible for scheduling consultations.

Worst care ever at this clinic

Complete disaster from the moment I joined this practice, my health has never been in such a terrible state.

Scheduling nightmare with terrible app

Scheduling a consultation is incredibly challenging. The mobile application is completely useless and poorly designed.

Rowlands pharmacy left me frustrated and disappointed

Always swamped with impossible appointment scheduling and barely managing to speak with a real person...when you finally secure an appointment, the doctors seem hurried and desperate to usher you out quickly...the Rowlands pharmacy is a complete disaster with discourteous employees...medication refills are perpetually delayed despite receiving confirmation messages...I truly miss the River Wet medical team who were consistently supportive, courteous, and genuinely attentive...their facility was immaculate, the café was pleasant, and their reception staff were exceptional

Frustrating wait times at my old family practice

I've been a patient at this medical practice since childhood, but the quality of service has steadily declined over time. The response times have become utterly ridiculous. Getting through on the phone is like threading a needle - miss the exact moment they open, and you're out of luck. I've spent nearly a week waiting for even a basic reply, which is completely unacceptable, especially when you're desperately needing a prescription refill. Trying to lodge a complaint seems futile; we all know it would make zero difference. The whole situation is incredibly frustrating and demonstrates a total lack of patient care.

Worst flight ever with terrible crew

Absolutely terrible, steer clear of this product under any circumstances

Caring team made my surgery smooth

The surgical team exceeded all expectations. Their expertise and care were outstanding during our critical time. I'm truly grateful.