Farnham Park Health Group

Doctors and nurses who truly care

Always strive to go the extra mile in addressing patient needs quickly and offer exceptional care. Every medical professional, from physicians to nursing staff and administrative personnel, is absolutely outstanding!!

Confusing directions made me late

Subpar assistance. The general practitioner's office is located within the hospital's primary structure, and the front desk staff demonstrates a complete lack of knowledge about the clinic's offerings. Upon arrival, despite being 30 minutes ahead of schedule, confusing guidance leads to tardiness. Extremely unsatisfactory situation. Significant enhancements are urgently required.

Compassionate staff saved my healthcare journey

Truly compassionate and committed professionals, even amid the immense challenges confronting the National Health Service. It's remarkable how they maintain their resilience and continue to prioritize patient care with such unwavering dedication. The administrative staff have been exceptional in managing appointments and diligently following up on referral documentation.

Frustrating primary care with unhelpful staff

The general practice is mediocre at best. The management and administrative personnel display a distinctly unhelpful attitude. It's disappointing that they seem more focused on hindering rather than supporting the healthcare needs of their patients.

Impossible to see a gp ever

The absolute bottom of the barrel, and that's being generous; it's tragically paradoxical that a healthcare provider meant to improve patient well-being is actually achieving the exact reverse. The experience is so monumentally aggravating that enduring your medical symptoms seems preferable to navigating this practice's bureaucratic nightmare. I haven't been able to consult a general practitioner in three entire years. You're condemned to wait a minimum of half an hour just to interact with a receptionist, who then redirects you to an integrated service that invariably tells you must see a GP. Yet securing an actual appointment is practically impossible - you can't schedule ahead, and when you ring early in the morning, every single slot is perpetually filled.

Long wait and no booking options

Scheduling a follow-up consultation with the same physician is an absolute headache. The clinic's policy restricts booking appointments ahead of time, limiting patients to same-day scheduling. The overall service quality is extremely poor.

Records request went nowhere

Exceptional experience as a patient at this facility. However, after relocating approximately three years ago, I've been futilely attempting to obtain my medical records. Despite numerous email attempts, phone calls, and online requests, I've received absolutely no communication or response from them.

Worst mental health support ever

I have absolutely no positive remarks about this medical practice. Their track record includes misdiagnoses, scheduling challenges, and a complete lack of empathy - and that's just scratching the surface. My latest interaction involved an urgent online consultation request during a mental health emergency. Their response? An impersonal automated email from a physician claiming they were overwhelmed and would contact me in two weeks.

Smooth procedure with caring staff

Smooth and satisfactory surgical procedure overall

Prescription nightmare with constant errors

I'd award them zero stars if possible. EACH encounter with them has resulted in some kind of mistake. I submitted registration forms three separate times, with them consistently misplacing them. Indeed, they repeatedly claimed I wasn't a patient, despite having consulted physicians and received prescriptions. On another occasion, they processed repeat prescriptions tardily after assuring me I could collect them in person. Furthermore, they failed to send my prescription to the correct pharmacy that I specifically requested - and this happened twice! I've wasted over three hours on hold during my last six calls, with two calls disconnecting after waiting for 30 minutes. Steer clear of them. "Incompetent" doesn't even begin to describe their performance. You might as well remain unwell, as it would be far less aggravating.

Saved me hours of painful waiting

This system is truly impressive and has significantly improved. However, I can't help but sympathize with those lacking internet access, as the telephone support queue is incredibly frustrating and mind-numbingly slow.

Months of frustration with broken referral

Truly abysmal service. I was assured my referral was processed, yet upon investigation weeks later, it was nonexistent. The physician's office only reached out a full month after my initial request. They repeatedly sent my medication orders to an incorrect pharmacy and arbitrarily cancelled my consultation without addressing my needs. Their operations are unprofessional and unreliable. It's no surprise they've had to publicly acknowledge patient dissatisfaction with their current, questionable approach.

Caring team made me feel supported

The general practitioners and nursing team are exceptional, demonstrating remarkable thoroughness and an unwavering commitment to patient care. The practice manager and reception staff consistently excel in providing support and assistance whenever needed. An outstanding medical practice that I wholeheartedly recommend.

Quick online scheduling saves the day

A compassionate healthcare provider that truly prioritizes patient communication. Their digital platform makes reaching out much simpler compared to their constantly overwhelmed phone lines, and they consistently deliver on their commitments.

Easy booking and friendly staff

Every interaction with the staff here, from pediatric immunizations to midwifery visits and doctor's appointments, has consistently been exceptional. Their recently introduced digital scheduling platform is a remarkable improvement and functions flawlessly.

Caring receptionists who listen at 08:00

I can't find a single fault with this medical practice. The reception staff are incredibly compassionate. They genuinely listen to patients' concerns. For instance, securing an urgent appointment requires calling at 8am, and I'm aware the receptionists must receive countless calls. Despite this, they consistently remain warm and courteous. Their email responses are impressively prompt. With my complex medical history, the staff are always gentle and never dismissive. They demonstrate remarkable patience during interactions. The doctors are truly exceptional. While wait times can be longer, I view this positively as it indicates thorough consultations without rushing patients. Dr. Evans was particularly outstanding. His approach was incredibly kind, and he meticulously documented patient discussions, always treating comments with respect. I've consulted him numerous times and found him consistently compassionate. Tomorrow, I'll call regarding a painful arm injury from a recent fall, and I'm confident the receptionist will provide excellent assistance. I wholeheartedly recommend this practice based on my wonderful experiences. Moreover, I'm perplexed by any negative reviews, as my interactions have always been delightful. My only disappointment is Dr. Evans's retirement. He was an extraordinary physician, and I'm genuinely saddened by his departure.

Phone lines a total nightmare

Absolutely terrible service, impossible to reach anyone by phone, messages get lost, constant rescheduling of doctor appointments, continuous switching of general practitioners - complete chaos and frustration.

Worst welcome ever at front desk

Front desk staff are completely useless

Phone queue nightmare for hours

Completely unacceptable!! Spent 35 minutes on hold. Initially positioned 5th in line, then stuck at 1st place for over 17 minutes before being disconnected abruptly. Such a frustrating misuse of my valuable time. If someone were genuinely unwell, they'd be forced to repeat this entire exhausting process and squander another 30 minutes or longer. Riverway, you desperately need to overhaul your customer service phone setup