Farnham Road Practice

Compassionate doctor helps mom feel better again

Dr. Jibran was incredibly attentive and compassionate while treating my mother. She had been suffering from persistent discomfort, and he not only addressed her immediate concerns but also carefully mapped out a comprehensive treatment plan. His professional approach and genuine care were truly appreciated. 😊

Compassionate helper saves the day for sick child

Devender demonstrated exceptional compassion and support during our interaction. I'm truly grateful for his prompt help in scheduling a medical appointment for my sick child. His kindness and efficiency were remarkable, and I sincerely wish him well.

Compassionate care and professionalism at its best

My medical practice is fundamentally excellent. It clearly embodies the core NHS principles and the six fundamental care values. The entire medical team - from doctors and nurses to healthcare assistants and blood testing staff - consistently demonstrate professionalism and genuine kindness. Scheduling appointments and raising concerns is seamless, with the Anima system being particularly user-friendly. I genuinely felt my health concerns were being taken seriously, which is crucial. During a recent consultation with Dr. Tawana, he demonstrated exceptional listening skills and approached my health comprehensively, avoiding narrow-minded assessments or simplistic explanations. His careful and considerate approach to my medical needs instilled a strong sense of trust and confidence. However, I have encountered less satisfactory interactions with some female doctors, who occasionally seemed less attentive or comprehensive in their approach to my health concerns. Despite these occasional inconsistencies, I believe the practice maintains robust professional standards, with most staff members showing remarkable support, respect, and genuine attentiveness to patient needs.

Compassionate care made my smear test easy

During my cervical screening, I was truly appreciative of the compassionate and skilled approach taken by the healthcare professional. The nurse established a serene and considerate environment, and the entire process was executed with such expertise that I experienced absolutely no distress. Throughout the examination, I felt entirely secure, at ease, and thoroughly supported.

Worst medical service ever life-threatening negligence

I wouldn't even rate them 1 star - more like a negative 100. I'm supposed to be on a weekly controlled prescription, but they can't seem to get it right. My partner tried discussing the missed medication, and they talked over him, showing zero concern for me as a patient. When my partner stressed about potential health risks, the front desk staff went into a consultation room and started laughing - completely unprofessional. Reception claimed they're just admin and told us to use an app that doesn't work for medication requests, even though the pharmacist has been trying to get the prescription sorted. It's clearly the surgery's fault and they obviously don't care - we're just another source of income to them. I started throwing up in the car due to a medical flare-up, so my partner went back inside. He told me the Asian receptionist with glasses was giving him dirty looks and interrupting, which led to a confrontation. Now I'll be waiting all day for my prescription, risking seizures and potential hospitalization. If you're in Slough, avoid this surgery at all costs - they're more interested in risking patients' lives than helping them get necessary medication. A blind person could run this place more competently. It's absolutely disgraceful, and the doctors don't deserve their medical licenses. My partner has warned them that if I end up in hospital due to their incompetence, it's entirely their responsibility. This surgery is a disgrace to the NHS and should have their licenses revoked. The doctors need to return to medical school and learn how to properly care for patients and represent the healthcare system with dignity.

Terrible medical experience at local clinic

An absolutely dreadful surgical experience at this facility Quite possibly the most subpar medical practice in the entire United Kingdom

Compassionate doctor who truly listens to patients

Dr. Hinna demonstrates exceptional compassion, always attentively hearing out and addressing patient worries with genuine care and understanding.

Compassionate doctor who truly listens and cares

Dr. Hinna Ahmed stands out as an exceptional general practitioner at the Farnham Rd Practice. Her compassionate and thorough approach truly sets her apart. During my consultation, I was impressed by her attentiveness and genuine care. When I returned for a follow-up regarding some medical scans, I was amazed to find she had already reviewed them in advance. She provided clear guidance, carefully addressing all of my concerns and questions. Her professionalism and dedication have made me a loyal patient, and I will definitely be scheduling all my future appointments with her. I cannot recommend her highly enough!!

Worst medical experience ever at this terrible surgery

I've been a patient at this medical practice since last October, and it has been an absolute disaster. If you're new to the area, steer clear of this place. The staff are incredibly unprofessional and dismissive. During one visit, a nurse actually yelled at me for arriving five minutes late — five minutes — because the car park is so poorly signposted and difficult to locate. Their online booking system is completely dysfunctional, and when I sought assistance by phone, they flatly refused to help me schedule an appointment. Upon requesting to speak with a manager, I was told they were conveniently "unavailable." To add insult to injury, a staff member named Linda mockingly laughed and challenged me, saying, "It works fine — if you think otherwise, you'll need to come in and prove it." The implication that I was fabricating the issue was utterly demeaning. What's even more alarming is my existing medical condition. Every single time I've attempted to discuss my health concerns, not a single staff member demonstrated any genuine understanding. The so-called "medical guidance" I received could have potentially endangered my health significantly. This practice is an absolute embarrassment — they demonstrate a complete lack of compassion, professionalism, and basic patient respect. No one deserves to be treated with such contempt.

Cindy provides exceptional customer service experience

Cindy was incredibly courteous, supportive, and approachable throughout our interaction.

Frustrating and inefficient customer service nightmare

Incredibly frustrating experience for a newcomer. The booking process is completely nonsensical - you can't schedule an appointment directly. Their automated service requires endless back-and-forth messaging, constantly demanding multiple pictures of the same thing. Why can't they just have a straightforward, direct communication method? The whole system feels needlessly complicated and time-consuming.

Awful customer service at medical reception desk

The receptionist's attitude towards me today was undeniably discourteous and condescending. What happened to empathy — particularly in a healthcare environment, where staff are supposed to be the initial point of contact for patients? I was ridiculed for my lack of knowledge about "Anima" and then misguided into believing I would receive a password reset text. Instead, I got an "Account Created" notification, which implies I never had an existing account. This is infuriating and erodes confidence in the system. It's truly disappointing that the surgery is transitioning to automated booking methods — though, based on today's interaction, those might actually prove more accommodating than engaging with the current front desk personnel.

Terrible experience with uncaring medical professionals

Terrible customer service at the front desk, coupled with incredibly unhelpful and disinterested medical professionals, particularly Dr. Mustafa.

Professional care despite personal boundaries

I had a pleasant appointment overall, with the staff being quite supportive. However, the physician declined to engage in a handshake due to personal convictions, which, while I may not fully align with, I can appreciate. My primary concern is whether he would be capable of conducting a thorough physical examination given his apparent hesitation with physical contact.

Quick and seamless service from start to finish

Seamless interaction from start to finish. My online submission at 8am was met with an immediate response, followed by helpful communication with staff members, culminating in a smooth in-person meeting by 5pm.

Horrible surgery needs serious accountability now

The surgical practice is abysmal. At this stage, escalating the matter to higher authorities is the only viable option. I strongly recommend that everyone take similar action to ensure they are held accountable. It is crucial to document every interaction, whether in person or via telephone, to have concrete evidence for your complaint, as they are prone to dishonesty. I personally captured a plump blonde receptionist verbally berating an elderly patient, and today I recorded a doctor treating me with blatant unfairness, which I will be forwarding to the board via email this evening. They must comprehend that without patients, their surgery would cease to exist, and this is the United Kingdom where medical professionals are not infallible and can indeed be disciplined for misconduct. I've included a screenshot of the complaint channels for reference. If they lack the desire to help or show compassion to vulnerable individuals, what is the purpose of running a medical practice? Is it merely another profit-driven enterprise on Farnham Road?

Terrible healthcare with neglectful management and poor service

This practice is undoubtedly the most subpar in Berkshire, solely focused on securing NHS funding. They can splurge thousands on resurfacing the car park, yet they fail to address fundamental healthcare needs. Patients should carefully consider the quality of care and the providers responsible for their well-being. This surgery is overwhelmed with patients, and everyone has returned to normal operations except for this practice. The practice manager should be removed, and board members must start fulfilling their responsibilities effectively.

Terrible service and frustrating medical practice experience

I've been a patient at Farnham Road Surgery for over a decade. I initially switched from a previously excellent practice due to a home move. The surgery used to be a decent healthcare provider, but something has clearly changed with their administrative staff. They insist on using Anima for appointments, which is incredibly frustrating. Their policy of allowing only one medical issue per consultation is ridiculous - especially when problems might be interconnected, forcing patients to waste time and book multiple appointments. Not everyone can afford to wait around for callbacks. I was referred by my GP for breast-related tests with instructions to follow up, but booking an appointment with the same doctor proved impossible. When I requested a female doctor like my previous physician, I was told none were available. The situation worsened with their complete administrative incompetence - my son needed a Royal Air Force Cadets form completed, and while the RAF specifically requested bank transfer details on the form's last page, the admin staff arbitrarily ignored this and demanded cash or card payment. The list of problems with this practice continues to grow. Farnham Road Surgery has become a profound disappointment. Patients are no longer treated as individuals, but merely as anonymous file entries to be processed mechanically.

Worst medical report service ever experienced

One star is far too generous for this abysmal service. It's been 16 days, and I'm still waiting on my medical report. The level of frustration is beyond words. Never in my entire life have I encountered such utterly incompetent service. When questioned, they casually mention a 28-day turnaround time. I'm absolutely certain I won't receive my report even within that extended timeframe!!!

Incredible doctors terrible reception but five stars

I'm awarding 5 stars solely because of the exceptional medical professionals, with Dr. Afnan Rao standing out as a true asset to the practice. Every doctor I've encountered has been outstanding and incredibly supportive. However, the reception staff is a completely different story - they would barely scrape a 2-star rating. I can recall only one instance of receiving genuinely good service; otherwise, communicating with them is like trying to break through a concrete barrier. Their approach is remarkably unprofessional, and in my workplace, such performance would result in immediate dismissal. I wish I could remember the name of the one helpful staff member so they could demonstrate to their colleagues how to properly perform their duties. I apologize for the critical tone, but I want to emphasize my 5-star rating is exclusively for Dr. Afnan Rao and the other excellent doctors and nurses.