Farnham Road Practice

Compassionate doctor provides excellent and thorough care

I visited the Farnham Road Surgery for a medical consultation. Dr. Basra addressed my health issues with remarkable professionalism, carefully hearing my concerns and recommending a comprehensive set of diagnostic tests, including a blood test. His medical examination was meticulous, and he demonstrated a compassionate and considerate approach throughout our interaction. I am grateful for Dr. Basra's excellent care.

Dangerous negligence puts patient's life at risk

My sister arrived for her pre-scheduled rabies post-exposure vaccination (booked a week in advance!), only to be told they don't have the vaccine and she should return tomorrow. 1. They apparently allocated the vaccine to someone receiving pre-exposure shots, fully aware that my sister's post-exposure need was significantly more critical. 2. Delaying a post-exposure rabies vaccine by even a single day potentially exposes the patient to developing rabies, a condition that is essentially fatal, and the medical professionals at this clinic should absolutely understand this critical fact. 3. The staff have been completely unhelpful, declining to contact the emergency department to confirm her upcoming visit or acknowledge their own professional negligence. The behavior from the receptionist and entire staff is utterly reprehensible. If I could assign a rating lower than zero stars to this medical practice, I absolutely would.

Frustrating medical practice with zero appointment access

Called at 8 AM and was stuck in a queue with over 30 people, tried again at 8:22 AM with no success in booking an appointment. It's puzzling that they have a board displaying numerous doctor names, yet securing a consultation seems impossible. This explains why the emergency department is constantly overwhelmed.

Fantastic dentist who truly cares about patients

Dr. Jas provided a comforting and laid-back consultation that stood in stark contrast to my past medical appointments. The atmosphere was unhurried, and he took the time to thoroughly explain every aspect of my care with exceptional clarity.

Amazing medical care with friendly staff

Dr. Smith provided top-notch care and the overall experience was fantastic. Professional and highly competent medical attention delivered with great skill.

Decades of care ruined by unprofessional doctors

I've been a patient at this medical practice for six decades. The past seven years have been dreadful, with the nursing staff and clinical pharmacists consistently providing excellent care. However, certain physicians have been utterly disappointing. I submitted a request approximately two to three years ago to change doctors, which was completely disregarded. My wife has experienced multiple medical issues that were dismissed, and she was wrongly accused of fabricating symptoms, with doctors showing no genuine listening or concern and always seeming rushed. We've reached our breaking point and have now registered with an alternative medical practice. No Stars P.S. They will likely neither acknowledge nor address this complaint

Cindy saved the day at farnham road surgery

I've never encountered such exceptional service at Farnham road surgery before! Cindy was truly outstanding today, extending herself far beyond expectations for both my daughter and me! I'm incredibly grateful for her help! She's definitely a tremendous addition to your staff at Farnham road! Your team would benefit greatly from having more employees like Cindy - that's absolutely certain!

Speedy service and great customer support

We were thrilled to receive a prompt response from myum.seen through GP, getting our issue resolved quickly on the same day.

Compassionate doctor makes long wait totally worthwhile

Despite the lengthy wait of 60 minutes, my encounter with Dr. Hinna Ahmed made every minute worthwhile. She was incredibly compassionate and attentive, carefully listening to my health concerns with genuine understanding. Her thorough approach involved meticulously examining my symptoms and ensuring I was directed to the appropriate medical specialists. Throughout my 14-year history of consultations at Farnham Road, this has undoubtedly been the most exceptional appointment I've experienced. Dr. Hinna's remarkable professionalism and warmth left me deeply grateful. If only all general practitioners could demonstrate such remarkable care and dedication.

Kinder saves the day with exceptional service

Kinder has been instrumental in addressing my bathroom and shower issues. I deeply appreciate the assistance she's provided and her consistent communication regarding any developments. My sincere thanks to her.

Suspicious phone call from unknown medical practice

The problem isn't with the medical practice, but there's something everyone should be alert about. I got a call from 'Farnham Road Practice', which I'm not familiar with and didn't know existed. It turned out to be a scam call center inquiring about my EE mobile contract. I immediately hung up when they were confronted, as anyone would. I'm completely baffled about how they managed to display 'Farnham Road Practice' as the caller ID, but that's exactly what occurred.

Compassionate pharmacist saved my medication hassle

I recently met with Fahin, a clinical pharmacist at my doctor's office, and I want to share my deep appreciation for the exceptional assistance I received. His approach was incredibly professional, compassionate, and genuinely supportive. He meticulously reviewed and streamlined my medication regimen, collaborating directly with the pharmacy to ensure I could collect all my prescriptions in a single visit, thereby eliminating the typical complications associated with repeat prescription requests. Given my frequent travels related to caring for a close family member, this practical assistance significantly eases the challenges of my daily life and provides me with much-needed peace of mind. It was evident that Fahin was sincerely committed to helping me and truly cared about my well-being. Throughout our interaction, I felt thoroughly heard, supported, and comforted. I am immensely grateful for this service and sincerely hope that other patients will have the opportunity to experience such outstanding care.

Frustrating app with zero helpful features

NHS app is completely worthless. Just like the physician! Desperately seeking repeat prescription. Is there any human actually listening when you call? I'd happily award zero stars if possible... I'm certain they'll blame this on COVID delays!

Compassionate doctor who truly listens and cares

My initial consultation with Dr. Jawani exceeded all expectations. As soon as I entered the examination room, her welcoming demeanor instantly helped me relax. She attentively listened to my medical history, posed insightful questions, and dedicated ample time to fully comprehending my health concerns without any sense of hurry. Her gentle, serene, and understanding manner immediately calmed my nerves. It's uncommon to encounter a physician who so skillfully combines professional expertise with genuine human compassion, particularly during a first encounter. Even within our brief interaction, it became evident that Dr. Jawani is an exceptional healthcare provider. I departed the appointment feeling completely supported and confident, and I'm absolutely certain I'll be returning for future care. Keep up the fantastic work!

Amazing doctors who truly care about patients

I had an exceptional encounter with Dr. Basra and Dr. Ahmed. They both demonstrated genuine compassion and a dedicated approach to patient care. Their follow-up was outstanding. In contrast to my previous general practitioner, who I hadn't seen in years and who only offered phone consultations after Covid, I was pleasantly surprised to receive such comprehensive medical attention. I will enthusiastically recommend this practice to everyone I know.

Terrible service and stress at farnham road surgery

I'm perplexed by the recent merger of Farnham road surgery with other local GP practices. When you attempt to call in the morning, you'll find yourself stuck in a queue they euphemistically label as "over 30th." I've been battling ongoing gastrointestinal issues for years, and they consistently resist providing a referral. Should you unfortunately experience a motor-related incident, they'll flatly refuse to prescribe pain relief, forcing you to buy medication over the counter. The anima system is equally frustrating, abruptly cutting off communication and declaring "no more appointments for today, please check back tomorrow morning." They even altered the appointment booking window from 8 am to 7.50 am without any prior notification. The sheer amount of stress they generate is genuinely detrimental to one's health.

Compassionate care for those with communication challenges

Despite my inability to verbally communicate due to Motor Neurone Disease, the front desk personnel have been incredibly supportive and understanding in their interactions with me.

Anima transformed my medical care experience

The medical practice has seen significant enhancements following the introduction of Anima. Processes are now efficient and incredibly streamlined! Additionally, the front desk staff member was exceptionally welcoming and supportive. Excellent service with a highly professional approach!

Terrible service from unprofessional and confused receptionist

Front desk staff gives conflicting information and tries to play medical expert. Should definitely be fired!

Frustrating health center with terrible patient service

Despite living just a stone's throw away from the health center, I consistently find myself being redirected to High Street. This raises serious doubts about the purpose of my registration when accessing their services seems impossible. The situation has deteriorated to the point where painkillers are now their go-to solution for every medical concern. What was once a reliable healthcare provider has now become a complete shambles. The most infuriating aspect is the perpetually full patient list that prevents me from registering. These supposed convenience apps are utterly pointless if they can't even facilitate a simple registration. Attempting to resolve issues by phone is an exercise in futility, with wait times stretching to an hour or more, only to be met with unhelpful responses or redirected elsewhere in the city. One can't help but wonder about the value of our insurance payments and healthcare contributions when we're treated with such blatant unprofessionalism.